Lenovo ThinkPad 390X User's Reference: ThinkPad 390X - Page 138

Modem Problems

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Troubleshooting Charts Modem Problems Problem Your modem application does not work with the ThinkPad modem. Action Make sure that the internal modem port is enabled by opening the "Device Manager" window and running the Modem Wizard or by opening the ThinkPad Configuration program and doing as follows: 1. Start the ThinkPad Configuration program. 2. Click on Internal Modem ( ). 3. Select Enable. 4. Click on OK. For Windows 98 and Windows 95: If the modem does not work correctly, see the Online User's Guide and correct the resource conflict. If the modem works correctly, set the following modem settings by doing the following: 1. Double-click My Computer, Control Panel, and Modem. The Lucent Win Modem is highlighted. 2. Click Properties, not Dialing Properties. 3. Click the Connection tab. 4. If there is a check mark (√ ) in the Wait for dial tone before dialing box, click and remove it. 5. Click on Advanced. 6. If there is a check mark (√ ) in the Use error control box, click and remove it. 7. Add a check mark (√ ) to the Use flow control box by clicking the box and make sure that Hardware (RTS/CTS) is selected. 8. Click OK to close the window. 9. Click OK and return to the "Modem Properties" window. 10. Click Dialing Properties and fill in all boxes and click on either Tone dialing or Pulse dialing. Note: Most telephones today use tone dialing, where each button produces a different tone, instead of pulse dialing. 11. Click OK. 12. Click Close to close the window. 13. Close all active windows. Run your modem application again. 122 ThinkPad 390X User's Reference

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Troubleshooting Charts
Modem Problems
Problem
Action
Your modem application
does not work with the
ThinkPad modem.
Make sure that the internal modem port is enabled by opening the "Device
Manager" window and running the Modem Wizard or by opening the ThinkPad
Configuration program and doing as follows:
1. Start the ThinkPad Configuration program.
2. Click on
Internal Modem
(
).
3. Select
Enable
.
4. Click on
OK
.
For Windows 98 and Windows 95:
If the modem does not work correctly, see the Online User's Guide and correct
the resource conflict. If the modem works correctly, set the following modem set-
tings by doing the following:
1. Double-click
My Computer
,
Control Panel
, and
Modem
. The
Lucent Win
Modem
is highlighted.
2. Click
Properties
,
not
Dialing Properties
.
3. Click the
Connection
tab.
4. If there is a check mark (
√
) in the
Wait for dial tone before dialing
box,
click and remove it.
5. Click on
Advanced
.
6. If there is a check mark (
√
) in the
Use error control
box, click and remove it.
7. Add a check mark (
√
) to the
Use flow control
box by clicking the box and
make sure that
Hardware (RTS/CTS)
is selected.
8. Click
OK
to close the window.
9. Click
OK
and return to the "Modem Properties" window.
10. Click
Dialing Properties
and fill in all boxes and click on either
Tone dialing
or
Pulse dialing
.
Note:
Most telephones today use tone dialing, where each button produces a
different tone, instead of pulse dialing.
11. Click
OK
.
12. Click
Close
to close the window.
13. Close all active windows.
Run your modem application again.
122
ThinkPad 390X User's Reference