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Lenovo ThinkPad Yoga 11e (English) User Guide - Page 102

A wireless LAN problem, Bluetooth problems, Problem, Solution, Show hidden icons, HardwareandSound - audio driver windows 8 1

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Check with your LAN administrator for the necessary networking software. • Problem: The adapter stops working for no apparent reason. Solution: The network driver files might be corrupt or missing. Update the driver by referring to the previous solution for the procedure to make sure that the correct device driver is installed. • Problem: My computer is a Gigabit Ethernet model and I use a speed of 1000 Mbps, but the connection fails or errors occur. Solution: - Use Category 5 wiring and make sure that the network cable is securely connected. - Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X). • Problem: The Wake on LAN feature is not working. Solution: Ensure that Wake on LAN is enabled in ThinkPad Setup. If it is, check with your LAN administrator for the necessary settings. • Problem: My computer is a Gigabit Ethernet model, but the computer cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps. Solution: - Try another cable. - Make sure that the link partner is set to auto-negotiate. - Make sure that the switch is 802.3ab-compliant (gigabit over copper). A wireless LAN problem Problem: I cannot connect to the network using the built-in wireless network card. Solution: Make sure that: • Your wireless LAN driver is the latest version. • Your computer is within range of a wireless access point. • The wireless radio is enabled. Note: If you are using the Windows 7 operating system, click Show hidden icons on the taskbar. The Access Connections icon is displayed. For more information about the icon, refer to the Access Connections help information system. For the Windows 7 operating system, check the Network Name (SSID) and your encryption information. Use the Access Connections program to verify this case-sensitive information. Bluetooth problems Note: Check your connection anytime and make sure that no other Bluetooth-enabled device is searching for the device to which you want to connect. Simultaneous searching is not allowed in the Bluetooth connection. • Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile. Solution: Do the following: 1. Exit the program that uses the sound device (for example, Windows Media® Player). 2. Go to Control Panel and click Hardware and Sound ➙ Sound ➙ Playback. 3. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using an AV profile, select Stereo Audio and click the Set Default button. 86 User Guide

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Service and upgrades	9
Power cords and power adapters	10
Extension cords and related devices	11
Plugs and outlets	11
Power supply statement	11
External devices	12
General battery notice	12
Lithium coin-cell battery notice	12
Notice for built-in rechargeable batteries	13
Heat and product ventilation	13
Electrical current safety information	14
Liquid crystal display (LCD) notice	14
Using headphones or earphones	15
Additional safety information	15
Chapter 1. Product overview	17
Locating computer controls, connectors, and indicators	17
Front view	17
Right-side view	19
Left-side view	21
Rear view	23
Status indicators	23
Locating important product information	25
Machine type and model label	25
FCC ID and IC Certification number information	26
Genuine Microsoft label	26
Features	27
Specifications	28
Lenovo programs	29
Accessing Lenovo programs on the Windows 7 operating system	29
Accessing Lenovo programs on the Windows 8.1 operating system	31
Lenovo programs overview	31
Chapter 2. Using your computer	35
Registering your computer	35
Special keys	35
Using the touch pad	37
Using the ThinkPad Yoga 11e in different modes	37
Rotating the computer display	38
Notebook mode	38
Stand mode	39
Tablet mode	40
Tent mode	41
Using the tablet buttons	42
Using the multi-touch screen	43
Power management	47
Using the ac power adapter	47
Checking the battery status	47
Charging the battery	48
Managing the battery power	48
Power-saving modes	48
Maximizing the battery life	49
Connecting to the network	50
Ethernet connections	50
Wireless connections	50
Presentations and multimedia	52
Changing display settings	52
Using an external monitor	52
Using a projector	54
Using dual displays	54
Using audio features	55
Using the camera	55
Using a flash media card	56
Installing a flash media card	56
Removing a flash media card	57
Frequently asked questions	57
Chapter 3. You and your computer	61
Accessibility and comfort	61
Ergonomic information	61
Comfort	62
Accessibility information	62
Traveling with your computer	66
Travel tips	66
Travel accessories	66
Chapter 4. Security	67
Attaching a mechanical lock	67
Using passwords	67
Typing passwords	67
Power-on password	67
Supervisor password	68
Hard disk passwords	70
Hard disk security	71
Notice on deleting data from your hard disk drive or solid-state drive	72
Using firewalls	73
Protecting data against viruses	73
Chapter 5. Advanced configuration	75
Installing a new operating system	75
Installing the Windows 7 operating system	75
Installing the Windows 8.1 operating system	76
Installing device drivers	77
Using the ThinkPad Setup program	77
Main menu	78
Config menu	78
Date/Time menu	81
Security menu	81
Startup menu	85
Restart menu	87
Updating the UEFI BIOS	87
Using system management	87
Setting management features	88
Chapter 6. Preventing problems	91
General tips for preventing problems	91
Making sure device drivers are current	92
Taking care of your computer	93
Cleaning the cover of your computer	94
Chapter 7. Troubleshooting problems	97
Diagnosing problems	97
Troubleshooting	97
Computer stops responding	97
Spills on the keyboard	98
Error messages	98
Errors without messages	99
Beep errors	100
Memory module problems	101
Networking problems	101
Keyboard problems	103
Problems with the display and multimedia devices	103
Battery and power problems	108
Problems with drives and other storage devices	110
A software problem	111
A USB problem	111
Chapter 8. Recovery information	113
Recovery information for the Windows 7 operating system	113
Creating and using recovery media	113
Performing backup and recovery operations	114
Using the Rescue and Recovery workspace	115
Creating and using a rescue medium	116
Reinstalling preinstalled applications and device drivers	117
Solving recovery problems	118
Recovery information for the Windows 8.1 operating system	118
Refreshing your computer	118
Resetting your computer to the factory default settings	118
Using the advanced startup options	119
Recovering your operating system if Windows 8.1 fails to start	119
Creating and using recovery media	119
Chapter 9. Replacing devices	121
Static electricity prevention	121
Disabling the built-in batteries	121
Replacing the memory module	122
Replacing the wireless-LAN card	124
Replacing the coin-cell battery	127
Replacing the hard disk drive or solid-state drive	129
Replacing the keyboard	133
Chapter 10. Getting support	139
Before you contact Lenovo	139
Getting help and service	139
Using diagnostic programs	140
Lenovo Support Web site	140
Calling Lenovo	140
Finding ThinkPad options	141
Purchasing additional services	141
Appendix A. Regulatory information	143
Wireless related information	143
Locating the UltraConnect wireless antennas	144
Locating wireless regulatory notices	144
Export classification notice	145
Electronic emission notices	145
Federal Communications Commission Declaration of Conformity	145
Industry Canada Class B emission compliance statement	145
European Union - Compliance to the Electromagnetic Compatibility Directive	145
German Class B compliance statement	146
Korea Class B compliance statement	146
Japan VCCI Class B compliance statement	147
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	147
Lenovo product service information for Taiwan	147
Eurasian compliance mark	147
Brazil regulatory notice	147
Mexico regulatory notice	147
Appendix B. WEEE and recycling information	149
Important WEEE information	149
Recycling information for China	149
Recycling information for Japan	149
Battery recycling information for Brazil	150
Battery recycling information for Taiwan	150
Battery recycling information for the European Union	151
Battery recycling information for the United States and Canada	151
Appendix C. Restriction of Hazardous Substances Directive (RoHS)	153
European Union RoHS	153
China RoHS	153
India RoHS	153
Turkish RoHS	153
Ukraine RoHS	154
Appendix D. ENERGY STAR model information	155
Appendix E. Notices	157

Match case Limit results 1 per page

Check with your LAN administrator for the necessary networking software.

•

Problem

: The adapter stops working for no apparent reason.

Solution

: The network driver ﬁles might be corrupt or missing. Update the driver by referring to the

previous solution for the procedure to make sure that the correct device driver is installed.

•

Problem

: My computer is a Gigabit Ethernet model and I use a speed of 1000 Mbps, but the connection

fails or errors occur.

Solution

–

Use Category 5 wiring and make sure that the network cable is securely connected.

–

Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).

•

Problem

: The Wake on LAN feature is not working.

Solution

: Ensure that Wake on LAN is enabled in ThinkPad Setup. If it is, check with your LAN

administrator for the necessary settings.

•

Problem

: My computer is a Gigabit Ethernet model, but the computer cannot connect to the network at

1000 Mbps. Instead, it connects at 100 Mbps.

Solution

–

Try another cable.

–

Make sure that the link partner is set to auto-negotiate.

–

Make sure that the switch is 802.3ab-compliant (gigabit over copper).

A wireless LAN problem

Problem

: I cannot connect to the network using the built-in wireless network card.

Solution

: Make sure that:

•

Your wireless LAN driver is the latest version.

•

Your computer is within range of a wireless access point.

•

The wireless radio is enabled.

Note:

If you are using the Windows 7 operating system, click

Show hidden icons

on the taskbar. The

Access Connections icon is displayed. For more information about the icon, refer to the Access Connections

help information system.

For the Windows 7 operating system, check the Network Name (SSID) and your encryption information. Use

the Access Connections program to verify this case-sensitive information.

Bluetooth problems

Note:

Check your connection anytime and make sure that no other Bluetooth-enabled device is searching for

the device to which you want to connect. Simultaneous searching is not allowed in the Bluetooth connection.

•

Problem

: Sound does not come from the Bluetooth headset/headphone but comes from the local

speaker even though the Bluetooth headset/headphone is connected using a Headset proﬁle or AV proﬁle.

Solution

: Do the following:

1. Exit the program that uses the sound device (for example, Windows Media

Player).

2. Go to Control Panel and click

HardwareandSound

➙

Sound

➙

Playback

3. If you are using a Headset proﬁle, select

Bluetooth Hands-free Audio

and click the

Set Default

button. If you are using an AV proﬁle, select

StereoAudio

and click the

SetDefault

button.

User Guide