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Lenovo ThinkPad Yoga 11e (English) User Guide - Page 103

Keyboard problems, Problems with the display and multimedia devices, Computer screen problems

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4. Click OK to close the Sound window. • Problem: PIM items sent from the Windows 7 operating systems cannot be received correctly into the address book of any other Bluetooth-enabled device. Solution: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact. Keyboard problems • Problem: All or some keys on the keyboard do not work. Solution: If an external numeric keypad is connected: 1. Turn off the computer. 2. Remove the external numeric keypad. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad. Make sure that you have seated the connectors correctly. If the problem persists, make sure that the correct device driver is installed by doing the following: 1. Go to Control Panel. Change the view of Control Panel from Category to Large icons or Small icons. 2. Click Keyboard. 3. Select the Hardware tab. In the Device Properties pane, make sure that you see this message: Device Status: This device is working properly. If keys on the keyboard still do not work, have the computer serviced. • Problem: A number is displayed when you type a letter. Solution: The numeric lock function is on. To disable it, press Shift+ScrLk or Fn+NmLk. • Problem: All or some keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is correctly connected to the computer. Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices, including the computer display, the external monitor, and the audio devices. Computer screen problems • Problem: The screen is blank. Solution: Do the following: - Press F7 to bring up the image. - If you are using the ac power adapter, or using the battery and battery-status icon shows that the battery is not depleted, press F6 to make the screen brighter. - If your computer is in sleep mode, press Fn to resume from the sleep mode. - If the problem persists, follow the solution for the following problem. • Problem: The screen is unreadable or distorted. Solution: Make sure that: - The display device driver is installed correctly. - The screen resolution and color quality are correctly set. Chapter 7. Troubleshooting problems 87

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Service and upgrades	9
Power cords and power adapters	10
Extension cords and related devices	11
Plugs and outlets	11
Power supply statement	11
External devices	12
General battery notice	12
Lithium coin-cell battery notice	12
Notice for built-in rechargeable batteries	13
Heat and product ventilation	13
Electrical current safety information	14
Liquid crystal display (LCD) notice	14
Using headphones or earphones	15
Additional safety information	15
Chapter 1. Product overview	17
Locating computer controls, connectors, and indicators	17
Front view	17
Right-side view	19
Left-side view	21
Rear view	23
Status indicators	23
Locating important product information	25
Machine type and model label	25
FCC ID and IC Certification number information	26
Genuine Microsoft label	26
Features	27
Specifications	28
Lenovo programs	29
Accessing Lenovo programs on the Windows 7 operating system	29
Accessing Lenovo programs on the Windows 8.1 operating system	31
Lenovo programs overview	31
Chapter 2. Using your computer	35
Registering your computer	35
Special keys	35
Using the touch pad	37
Using the ThinkPad Yoga 11e in different modes	37
Rotating the computer display	38
Notebook mode	38
Stand mode	39
Tablet mode	40
Tent mode	41
Using the tablet buttons	42
Using the multi-touch screen	43
Power management	47
Using the ac power adapter	47
Checking the battery status	47
Charging the battery	48
Managing the battery power	48
Power-saving modes	48
Maximizing the battery life	49
Connecting to the network	50
Ethernet connections	50
Wireless connections	50
Presentations and multimedia	52
Changing display settings	52
Using an external monitor	52
Using a projector	54
Using dual displays	54
Using audio features	55
Using the camera	55
Using a flash media card	56
Installing a flash media card	56
Removing a flash media card	57
Frequently asked questions	57
Chapter 3. You and your computer	61
Accessibility and comfort	61
Ergonomic information	61
Comfort	62
Accessibility information	62
Traveling with your computer	66
Travel tips	66
Travel accessories	66
Chapter 4. Security	67
Attaching a mechanical lock	67
Using passwords	67
Typing passwords	67
Power-on password	67
Supervisor password	68
Hard disk passwords	70
Hard disk security	71
Notice on deleting data from your hard disk drive or solid-state drive	72
Using firewalls	73
Protecting data against viruses	73
Chapter 5. Advanced configuration	75
Installing a new operating system	75
Installing the Windows 7 operating system	75
Installing the Windows 8.1 operating system	76
Installing device drivers	77
Using the ThinkPad Setup program	77
Main menu	78
Config menu	78
Date/Time menu	81
Security menu	81
Startup menu	85
Restart menu	87
Updating the UEFI BIOS	87
Using system management	87
Setting management features	88
Chapter 6. Preventing problems	91
General tips for preventing problems	91
Making sure device drivers are current	92
Taking care of your computer	93
Cleaning the cover of your computer	94
Chapter 7. Troubleshooting problems	97
Diagnosing problems	97
Troubleshooting	97
Computer stops responding	97
Spills on the keyboard	98
Error messages	98
Errors without messages	99
Beep errors	100
Memory module problems	101
Networking problems	101
Keyboard problems	103
Problems with the display and multimedia devices	103
Battery and power problems	108
Problems with drives and other storage devices	110
A software problem	111
A USB problem	111
Chapter 8. Recovery information	113
Recovery information for the Windows 7 operating system	113
Creating and using recovery media	113
Performing backup and recovery operations	114
Using the Rescue and Recovery workspace	115
Creating and using a rescue medium	116
Reinstalling preinstalled applications and device drivers	117
Solving recovery problems	118
Recovery information for the Windows 8.1 operating system	118
Refreshing your computer	118
Resetting your computer to the factory default settings	118
Using the advanced startup options	119
Recovering your operating system if Windows 8.1 fails to start	119
Creating and using recovery media	119
Chapter 9. Replacing devices	121
Static electricity prevention	121
Disabling the built-in batteries	121
Replacing the memory module	122
Replacing the wireless-LAN card	124
Replacing the coin-cell battery	127
Replacing the hard disk drive or solid-state drive	129
Replacing the keyboard	133
Chapter 10. Getting support	139
Before you contact Lenovo	139
Getting help and service	139
Using diagnostic programs	140
Lenovo Support Web site	140
Calling Lenovo	140
Finding ThinkPad options	141
Purchasing additional services	141
Appendix A. Regulatory information	143
Wireless related information	143
Locating the UltraConnect wireless antennas	144
Locating wireless regulatory notices	144
Export classification notice	145
Electronic emission notices	145
Federal Communications Commission Declaration of Conformity	145
Industry Canada Class B emission compliance statement	145
European Union - Compliance to the Electromagnetic Compatibility Directive	145
German Class B compliance statement	146
Korea Class B compliance statement	146
Japan VCCI Class B compliance statement	147
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	147
Lenovo product service information for Taiwan	147
Eurasian compliance mark	147
Brazil regulatory notice	147
Mexico regulatory notice	147
Appendix B. WEEE and recycling information	149
Important WEEE information	149
Recycling information for China	149
Recycling information for Japan	149
Battery recycling information for Brazil	150
Battery recycling information for Taiwan	150
Battery recycling information for the European Union	151
Battery recycling information for the United States and Canada	151
Appendix C. Restriction of Hazardous Substances Directive (RoHS)	153
European Union RoHS	153
China RoHS	153
India RoHS	153
Turkish RoHS	153
Ukraine RoHS	154
Appendix D. ENERGY STAR model information	155
Appendix E. Notices	157

Match case Limit results 1 per page

4. Click

to close the Sound window.

•

Problem

: PIM items sent from the Windows 7 operating systems cannot be received correctly into the

address book of any other Bluetooth-enabled device.

Solution

: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled

devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a ﬁle through

Bluetooth, a PIM item sent from the Windows 7 might be saved as a ﬁle with the extension .contact.

Keyboard problems

•

Problem

: All or some keys on the keyboard do not work.

Solution

: If an external numeric keypad is connected:

1. Turn off the computer.

2. Remove the external numeric keypad.

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric keypad. Make sure that you

have seated the connectors correctly.

If the problem persists, make sure that the correct device driver is installed by doing the following:

1. Go to Control Panel. Change the view of Control Panel from Category to Large icons or Small icons.

2. Click

Keyboard

3. Select the

Hardware

tab. In the

DeviceProperties

pane, make sure that you see this message:

Device Status: This device is working properly.

If keys on the keyboard still do not work, have the computer serviced.

•

Problem

: A number is displayed when you type a letter.

Solution

: The numeric lock function is on. To disable it, press Shift+ScrLk or Fn+NmLk.

•

Problem

: All or some keys on the external numeric keypad do not work.

Solution

: Make sure that the external numeric keypad is correctly connected to the computer.

Problems with the display and multimedia devices

This topic includes the most common problems with displays and multimedia devices, including the

computer display, the external monitor, and the audio devices.

Computer screen problems

•

Problem

: The screen is blank.

Solution

: Do the following:

–

Press F7 to bring up the image.

–

If you are using the ac power adapter, or using the battery and battery-status icon shows that the

battery is not depleted, press F6 to make the screen brighter.

–

If your computer is in sleep mode, press Fn to resume from the sleep mode.

–

If the problem persists, follow the solution for the following problem.

•

Problem

: The screen is unreadable or distorted.

Solution

: Make sure that:

–

The display device driver is installed correctly.

–

The screen resolution and color quality are correctly set.

Chapter 7

Troubleshooting problems