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Lexmark 9575 User's Guide - Page 221

Printer is not able to communicate with the computer, Problems when copying, scanning, or faxing

UPC - 734646041348

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6 Select Local Port, and then click the New Port button. 7 Type the Universal Naming Convention (UNC) Port name, which consists of the server name and the distinctive printer name. The name should be in the form \\server\printer. 8 Click OK. 9 Click Close. 10 Make sure the new port has been selected on the Ports tab, and then click Apply. The new port is listed with the printer name. 11 Click OK. RESTART THE HOST COMPUTER AND THE REMOTE COMPUTER Try printing again. Printer is not able to communicate with the computer The printer and computer are not able to exchange data. Verify that the printer is plugged in, and the light is on. Problems when copying, scanning, or faxing Close other software Close all programs not being used. Change the scanning resolution to a lower value 1 Load an original document facedown on the scanner glass. 2 From the desktop, double-click the Productivity Studio icon. 3 From the left pane of the Welcome screen, click Scan. 4 Click Custom Settings. 5 Select a lower scan resolution. 6 Click Start. Is the original document loaded correctly on the scanner glass? • Make sure the original document is placed in the upper left corner of the scanner glass. • Place the item you want to copy facedown on the scanner glass. • Make sure the upper left corner of the front of the item lines up with the arrows in the corner of the scanner glass. Wrong printer is attached The printer attached to the computer is not the correct printer. See the setup documentation for help attaching the printer. Troubleshooting 221

Section	Page
Contents	3
Finding information about the printer	15
Finding information about the printer	15
Operating system notice	19
Operating system notice	19
Safety information	20
Setting up the printer	21
Checking the box contents	21
Understanding the parts of the printer	22
Setting up the printer on a Windows operating system	26
Installing the optional Tray 2	26
Getting the printer ready to fax	28
Choosing a fax connection	28
Connecting directly to a telephone wall jack	29
Connecting directly to a telephone wall jack in Germany	30
Connecting to a telephone	31
Connecting to an answering machine	32
Connecting to a computer with a modem	34
Using an RJ11 adapter	35
Setting up to fax while behind a PBX	38
Using a digital phone service	39
Setting the printer to use the Fax feature without a computer	39
Understanding the control panel	39
Using the control panel	39
Installing another language control panel	44
Adjusting the display for easy viewing	45
Navigating the control panel menus	45
Understanding the Setup menu	46
Installing the printer software	47
Installing the optional XPS driver (Windows Vista users only)	47
Understanding the printer software	48
Turning printing voice notification on or off	49
Security Information	49
Connecting the printer to a network	50
Networking overview	50
Common home network configurations	50
Networking the printer	52
Setting up the printer	53
Understanding the Network Setup menu	54
General networking information	55
Assigning an IP address	55
Configure IP address	56
Finding IP addresses	56
Finding the MAC address	56
Printing a network setup page	57
Installing the printer on additional network computers	57
Finding a printer/print server located on remote subnets	58
Wireless networking	58
Types of wireless networks	58
Information you will need to set up the printer on a wireless network	59
Installing the printer on a wireless network	59
Interpreting the colors of the Wi-Fi indicator light	60
Changing wireless settings after installation (Windows users only)	61
Finding the signal strength	61
Why do I need an installation cable?	61
Wired networking	61
Installing the printer on a wired (Ethernet) network	61
Tips for using network adapters	62
Advanced wireless setup	62
Creating an ad hoc wireless network using Windows	62
Adding a printer to an existing ad hoc wireless network using Windows	64
Switching between connections	64
Switching between a wireless network connection and a wired (Ethernet) network connection	64
Switching between a USB connection and a wireless network connection	65
Switching between a USB connection and a wired (Ethernet) network connection	66
Connecting the printer directly to the computer	67
Connecting the printer directly to the computer with a USB cable	67
Sharing a printer in a Windows environment	68
Configuring a network printer manually	69
Resetting the internal print server to factory default settings	69
Loading paper and original documents	70
Loading various paper types in Tray 1	70
Loading paper in Tray 1	70
Paper capacities for Tray 1	73
Loading envelopes or 10 x 15 cm (4 x 6 in.) photo paper in Tray 1	74
Loading labels in Tray 1	77
Loading cards in Tray 1	77
Loading transparencies in Tray 1	78
Loading iron-on transfers in Tray 1	78
Loading custom-size paper in Tray 1	78
Loading banner paper in Tray 1	79
Using the small media feeder	79
Using the automatic paper type sensor	80
Loading the optional Tray 2	80
Understanding and using tray linking	83
Paper capacities for the optional Tray 2	84
Understanding the Paper Handling menu	85
Loading original documents on the scanner glass	86
Loading original documents into the Automatic Document Feeder	88
Printing	90
Printing basic documents	90
Printing a document	90
Using the Printing Preferences tabs	90
Printing a Web page	91
Printing photos or images from a Web page	91
Printing multiple copies of a document	92
Printing collated copies	93
Printing the last page first (reverse page order)	94
Printing multiple pages on one sheet	94
Printing using watermarks	95
Printing document files from a memory card or flash drive	95
Pausing print jobs	96
Canceling print jobs	96
Printing specialty documents	96
Choosing compatible specialty paper types	96
Printing envelopes	97
Printing cards	97
Printing a document as a poster	97
Printing an image as a poster	98
Printing a booklet	98
Assembling a booklet	99
Printing on custom-size paper	99
Printing iron-on transfers	100
Printing transparencies	100
Printing a banner	100
Printing on both sides of the paper (duplexing)	102
Understanding the two-sided printing function	102
Printing on both sides of the paper (duplexing) automatically	103
Printing on both sides of the paper (duplexing) manually	104
Changing printer settings	105
Saving and deleting print settings	105
Understanding the Printer Default Settings menu	105
Resetting printer software to factory default settings	106
Understanding the Print Files Options menu	107
Resetting factory default settings	107
Saving settings	108
Printing using Bluetooth technology	108
Inserting a Bluetooth adapter	108
Setting the Bluetooth mode	109
Printing using Bluetooth	110
Understanding the Bluetooth Default Settings menu	111
Working with photos	112
Retrieving and managing photos	112
Inserting a memory card	112
Inserting a flash drive	113
Understanding the Photo Card Mode menu	114
Understanding the PictBridge Default Print Settings menu	115
Understanding the Photo Default Settings menu	115
Transferring photos from a memory device to the computer using the control panel	116
Transferring all photos from a memory card using the computer	116
Transferring selected photos from a memory card using the computer	117
Transferring selected photos from a CD or flash drive using the computer	117
Transferring photos from a memory card to a flash drive	118
Changing the Productivity Studio temporary files preferences	118
Changing the Productivity Studio searched folders preferences	119
Changing the Productivity Studio library preferences	119
Changing the Productivity Studio transfer settings	119
Editing photos	119
Editing photos using the control panel	119
Understanding the Photo Edit Mode menu	120
Cropping a photo	121
Rotating a photo	121
Changing the Resolution / Size of a photo	121
Applying One-Click Auto Fixes to a photo	122
Reducing the red-eye effect in a photo	122
Blurring/Sharpening a photo	122
Enhancing a photo	123
Enhancing photo print quality using Printing Preferences	123
Changing the Hue / Saturation of a photo	124
Changing the Gamma Value of a photo or image	124
Despeckling a photo	124
Changing the Brightness / Contrast settings of a photo	124
Applying a color effect to a photo	125
Changing the Exposure setting of a photo	125
Removing wavy patterns from scanned photos, magazines, or newspapers	125
Printing photos	126
Printing a photo or selected photos	126
Printing all photos from a memory device	126
Printing photos stored on a memory device using the proof sheet	127
Printing photos from a PictBridge-enabled digital camera	128
Printing photos from a digital camera using DPOF	129
Printing photos from a CD or removable storage device using the computer	130
Viewing / Printing photos from the Productivity Studio	130
Printing Photo Packages	131
Creating Photo Greeting Cards	131
Creating a slideshow	132
Creating and viewing a slideshow	132
Viewing a slideshow of photos on the control panel display	132
Copying	133
Making a copy	133
Understanding the Copy Mode menu	133
Changing the default copy settings	134
Making a color or black-and-white copy	135
Copying on both sides of the paper (duplexing)	135
Copying photos	136
Copying a photo using the computer	136
Adjusting copy quality	137
Making a copy lighter or darker	138
Collating copies using the control panel	138
Repeating an image on one page	139
Copying multiple pages on one sheet (N-Up)	140
Enlarging or reducing an image	140
Canceling a copy job	141
Scanning	142
Scanning a document	142
Understanding the Scan Mode menu	142
Changing the default scan settings	143
Scanning a document using the computer	144
Scanning text for editing	144
Scanning images for editing	144
Scanning a photo to Work with Documents and Photos	145
Scanning multiple photos at one time using the computer	145
Scanning in color or black and white	146
Creating a PDF from a scanned item	146
Canceling a scan job	147
Customizing scan settings using the computer	147
Scanning to a computer over a network using the control panel	147
Saving a scanned image on the computer	148
Scanning clear images from magazines or newspapers	149
Changing the Productivity Studio scan settings	149
Adding a file to an e-mail message	149
Adding a new scanned image to an e-mail message	150
Scanning documents or images for e-mailing	150
Changing the Productivity Studio e-mail screen preferences	150
Faxing using the control panel	152
Sending a fax using the control panel	152
Sending a fax using the control panel	152
Entering a fax number	152
Sending a fax while listening to a call (On Hook Dial)	154
Sending a broadcast fax at a scheduled time	155
Receiving a fax using the control panel	156
Receiving a fax manually	156
Receiving a fax automatically	156
Setting Auto Answer to On	156
Using Caller ID from the control panel	157
Receiving a fax with an answering machine	157
Forwarding faxes	158
Printing a fax on both sides of the paper	158
Customizing dial settings using the control panel	159
Understanding the Fax Mode menu	159
Understanding the Fax Setup menu	159
Using the control panel phone book	163
Setting up a dialing prefix	164
Setting the distinctive ring	164
Setting up to fax while behind a PBX	165
Setting the number of rings before receiving a fax automatically	165
Managing faxes using the control panel	166
Setting up a fax footer	166
Creating a fax cover page using the control panel	166
Printing fax activity reports	166
Printing the Fax Settings List	167
Blocking unwanted changes to fax settings	167
Blocking junk faxes	167
Faxing using the computer	169
Sending a fax using the computer	169
Sending a fax using the software	169
Sending and managing faxes using the Fax Solutions Software	169
Receiving a fax using the computer	170
Receiving a fax automatically	170
Setting a fax manual answer code	171
Using Caller ID from the software	171
Forwarding faxes	172
Customizing dial settings using the computer	172
Using the computer phone book	172
Adding a contact to a phone book	173
Setting up a dialing prefix	173
Setting the distinctive ring	173
Setting the number of rings before receiving a fax automatically	174
Setting up Speed Dial	174
Managing faxes using the computer	175
Customizing settings using the Fax Setup Utility	175
Changing user information on a fax cover page	177
Printing fax activity reports	177
Blocking junk faxes	177
Maintaining the printer	178
Understanding the Maintenance menu	178
Installing print cartridges	178
Removing a used print cartridge	180
Refilling print cartridges	180
Using genuine Lexmark print cartridges	180
Improving print quality	181
Aligning print cartridges	181
Cleaning the print cartridge nozzles	182
Wiping the print cartridge nozzles and contacts	182
Preserving the print cartridges	183
Removing the printer from the Tray 2 base	184
Cleaning the scanner glass	184
Cleaning the exterior of the printer	184
Ordering supplies	185
Ordering print cartridges	185
Ordering paper and other supplies	185
Troubleshooting	187
Setup troubleshooting	187
Incorrect language appears on the display	187
Power button is not lit	187
Software does not install	188
Page does not print	189
Solving printer communication problems	191
Understanding Warning levels	191
Removing and reinstalling the software	191
Enabling the USB port	192
Checking the port setting	192
Tray 2 does not operate correctly	192
Network troubleshooting	193
Wireless network troubleshooting	193
General network troubleshooting	197
Checking printer ports	200
Checking your network name	200
Ping the access point	201
Ping the printer	201
Run the Wireless Configuration Utility	202
Print troubleshooting	203
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera	203
Improving print quality	203
Poor text and graphic quality	204
Poor quality at the edges of the page	205
Print speed is slow	206
Ink smudges during automatic two-sided printing	207
Partial document or photo prints	207
Photo smudges or scratches	208
Checking the print cartridges	208
Ink levels seem incorrect	208
Ink levels seem to go down too quickly	209
A blank or incorrect page prints	209
Characters on printout are missing or unexpected	209
Colors on printout are faded or differ from colors on the screen	210
Glossy photo paper or transparencies stick together	210
Page prints with different fonts	211
Print is too dark or smudged	211
Printed characters are improperly formed or are not aligned correctly	211
Printouts have alternating bands of light and dark print	212
Transparencies or photos contain white lines	212
Vertical straight lines are not smooth	213
White lines appear in graphics or solid black areas	214
Checking the printer status	214
Settings are not saved	215
Checking printer readiness	215
Resolving font problems	216
Printer is busy printing another job	216
Ready or Busy Printing is listed as the status	216
Printing a test page	217
Test page does not print	217
External print server is not working	218
Removing an external print server	218
Cable is not connected, is loose, or is damaged	218
Printer is plugged in but does not print	219
Printer is trying to print to File	219
Printer cannot communicate with computers over peer-to-peer network	219
Printer is not able to communicate with the computer	221
Problems when copying, scanning, or faxing	221
Wrong printer is attached	221
Updating the printer software	222
Bidirectional communication is not established	222
Experiencing poor quality or incorrect output	222
Cannot print from digital camera using PictBridge	223
Cannot print from a Bluetooth-enabled device	223
Jams and misfeeds troubleshooting	224
How to clear and avoid paper jams	224
Duplex unit does not operate correctly	225
Unsupported Paper Size / Unsupported Paper Type	225
Printing Manual Duplex	225
Paper jam in the printer	226
Paper jam in the Automatic Document Feeder (ADF)	226
Paper or specialty media misfeeds	227
Printer does not feed paper, envelopes, or specialty media	228
Banner paper jams	229
Paper continues to jam	229
Paper jam in the duplex unit	230
Paper jam in Tray 1 or optional Tray 2	231
Paper jam in the small media feeder	232
Memory card troubleshooting	233
Memory card cannot be inserted	233
Nothing happens when memory card is inserted	233
Cannot print documents from a memory card or flash drive	234
Copy troubleshooting	235
Copier does not respond	235
Scanner unit does not close	235
Poor copy quality	235
Copied item does not match the original item	236
Partial document or photo copies	236
Scan troubleshooting	237
Scanner does not respond	237
Scan was not successful	237
Scanning takes too long or freezes the computer	238
Poor scanned image quality	238
Partial document or photo scans	239
Cannot scan to a computer over a network	239
Fax troubleshooting	239
Cannot send or receive a fax	239
Can send but not receive faxes	241
Can receive but not send faxes	242
Printer receives a blank fax	243
Received fax has poor print quality	244
Caller ID information is not displayed	245
Fax Error	245
Remote Fax Error	245
Phone Line Busy	246
Phone Line Error	247
Failed to Connect	247
Unsupported Paper Size	248
Unsupported Fax Mode	248
No Answer	249
Conversion error	249
Conversion Failed	250
Error messages on the printer display	250
Alignment Error	250
Cartridge Error (1102, 1203, 1204, or 120F)	251
Black Ink Low / Color Ink Low / Photo Ink Low	251
Clear Carrier Jam	252
Cover Open	252
Error 1104	252
Left Cartridge Error / Right Cartridge Error	252
Left Cartridge Incorrect / Right Cartridge Incorrect	253
Left Cartridge Missing / Right Cartridge Missing	253
Memory Failure	253
Could not detect a proof sheet	254
No proof sheet information	254
No valid photo image files detected	254
Paper Size/Type error	254
Paper or Photo Size error	254
PictBridge Communication Error	254
Please remove the camera card.	255
Some photos removed from card by host.	255
There is a problem reading the memory card.	255
Paper Load Error	255
Paper Tray Removed	255
Printer Carrier Stall	255
Proof Sheet Error	255
Paper Mismatch	256
Error messages on the computer screen	256
Clearing error messages	256
Left/Right Cartridge Missing	257
Communication not available	257
General Printing Problem	257
Ink Low	257
Out of Memory	258
Fixing a printing failure	258
Unsupported file types found on memory card	258
Paper Jam	258
Multiple All-In-Ones found	258
Print File Error	259
Paper Out	259
Invalid Device	259
No TWAIN detected	259
Select TWAIN driver	260
Fax Solutions Software print driver not installed	260
Notices	261
Product information	261
Edition notice	261
UNITED STATES GOVERNMENT RIGHTS	261
Trademarks	262
Federal Communications Commission (FCC) compliance information statement	262
Exposure to radio frequency radiation	262
Industry Canada notice	263
European Community (EC) directives conformity	264
European EC directives conformity statement for radio products	264
Noise emission levels	266
Waste from Electrical and Electronic Equipment (WEEE) directive	266
Product disposal	266
Temperature information	266
Federal Communications Commission (FCC) compliance information statement	267
Notice to users of the Canadian telephone network	268
Notice to users of the New Zealand telephone network	269
South Africa telecommunications notice	269
ENERGY STAR	270
Power consumption	270
Product power consumption	270
Power Saver	270
Off mode	271
Total energy usage	271
Statement of Limited Warranty	271
LEXMARK LICENSE AGREEMENTS	273
Networking glossary	277