Lexmark XC9235 User Guide - Page 142
Ghost images
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Troubleshooting 142 Action Step 8 a Inspect the test pages to determine which color is affected. b Replace the photoconductor unit. c Print the document. Yes Contact customer support. No The problem is solved. Is the print still too dark? Ghost images Leading edge AABBCCDD AABBCCDD Trailing edge Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 a Load the tray with the correct paper type and weight. b Print the document. Yes Go to step 2. No The problem is solved. Do ghost images still appear on prints? Step 2 Go to step 3. a Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Print the document. The problem is solved. Do ghost images still appear on prints? Step 3 a Clean the printhead lens. b Print the document. Go to step 4. The problem is solved. Do ghost images still appear on prints?