Lexmark XC9235 User Guide - Page 145
Step 2, Notes, Warning-Potential Damage, customer, support
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Troubleshooting 145 Action Yes Step 2 Go to step 3. a Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Print the document. No The problem is solved. Do horizontal dark lines still appear on prints? Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Print the document. Go to step 4. The problem is solved. Do horizontal dark lines still appear on prints? Step 4 Go to step 5. a Inspect the test pages to determine which color is affected. b Remove, and then reinstall the photoconductor unit. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs. c Print the document. The problem is solved. Do horizontal dark lines still appear on prints? Step 5 a Clean the printhead lens. b Print the document. Go to step 6. The problem is solved. Do horizontal dark lines still appear on prints? Step 6 a Replace the photoconductor unit. b Print the document. Contact customer The problem is support. solved. Do horizontal dark lines still appear on prints?