Lexmark XC9235 User Guide - Page 155
Toner easily rubs off
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Troubleshooting 155 Action Step 3 a Clean the printhead lens. b Print the document. Yes Go to step 4. No The problem is solved. Is the page or image still clipped? Step 4 Contact customer a Inspect the test pages to determine which color is affected. support. b Remove, and then reinstall the photoconductor unit. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs. c Print the document. The problem is solved. Is the page or image still clipped? Toner easily rubs off ABC DEF Leading edge Trailing edge Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Go to step 2. a Remove, and then reinstall the photoconductor unit. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs. b Print the document. No The problem is solved. Does the toner easily rub off?