Netgear EX8000 User Manual - Page 59

FAQs

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Nighthawk X6S AC3000 Tri-Band WiFi Range Extender FAQs This section provides answers for difficulties you might experience with the extender. The web browser setup keeps asking me for my network password (passphrase) or security key, and I am sure that I entered the correct password. What can I do? The extender is probably placed at the borderline of the range covered by the router or access point. To improve your signal strength, move your extender closer to your router and make sure that the Link Status LED lights solid white or amber. The LED lights as follows: • Solid white. Best connection • Solid amber. Good connection • Solid red. Poor connection • Off. No connection If you are using WEP security, make sure that you are typing the network password in the correct field. My router security is WEP, and I entered the wrong password or security key on the extender. I cannot access the extender anymore. What can I do? The extender cannot check to see if the WEP password is correct. If you entered the wrong password, your WiFi-enabled computer or mobile device is not able to get the IP address from the extender. You must reset the extender to its factory default settings to get the IP address back. Can I set up the extender in extender mode if I connect it to the router or access point with an Ethernet cable? No. The extender is designed to connect wirelessly to the router or access point if it is in extender mode. If the extender is in access point mode, you can connect it to the router or access point with an Ethernet connection. For more information about access point mode, see Use the Extender in Access Point Mode on page 16. I am connected to NETGEAR_EXT and launched a browser and I can't I see the web browser setup guide. What can I do? Try these troubleshooting steps: • Make sure that your computer is set up to use DHCP (most are). • Make sure that the Client Link LED is white and that you are using a valid IP address. • Relaunch the web browser and enter www.mywifiext.net in the address field. Enter your admin email address and password and click the LOG IN button. • If you are installing the extender as an access point, make sure that you are connecting your computer or WiFi device to the extender through a WiFi connection instead of an Ethernet connection. I forgot my admin email address and password. What can I do? On the login window, click the Username & Password Help link to answer the security questions that you set up during the initial setup. For more information, see Recover a Forgotten User Name or Password on page 36. FAQs and Troubleshooting 59

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FAQs
This section provides answers for difficulties you might experience with the extender.
The web browser setup keeps asking me for my network password (passphrase) or security key,
and I am sure that I entered the correct password. What can I do?
The extender is probably placed at the borderline of the range covered by the router or access point.To
improve your signal strength, move your extender closer to your router and make sure that the Link Status
LED lights solid white or amber.
The LED lights as follows:
•
Solid white
. Best connection
•
Solid amber
. Good connection
•
Solid red
. Poor connection
•
Off
. No connection
If you are using WEP security, make sure that you are typing the network password in the correct field.
My router security is WEP, and I entered the wrong password or security key on the extender. I
cannot access the extender anymore. What can I do?
The extender cannot check to see if the WEP password is correct. If you entered the wrong password, your
WiFi-enabled computer or mobile device is not able to get the IP address from the extender.You must reset
the extender to its factory default settings to get the IP address back.
Can I set up the extender in extender mode if I connect it to the router or access point with an Ethernet
cable?
No.The extender is designed to connect wirelessly to the router or access point if it is in extender mode. If
the extender is in access point mode, you can connect it to the router or access point with an Ethernet
connection. For more information about access point mode, see
Use the Extender in Access Point Mode
on page 16.
I am connected to NETGEAR_EXT and launched a browser and I can’t I see the web browser setup
guide. What can I do?
Try these troubleshooting steps:
•
Make sure that your computer is set up to use DHCP (most are).
•
Make sure that the Client Link LED is white and that you are using a valid IP address.
•
Relaunch the web browser and enter
www.mywifiext.net
in the address field. Enter your admin email
address and password and click the
LOG IN
button.
•
If you are installing the extender as an access point, make sure that you are connecting your computer
or WiFi device to the extender through a WiFi connection instead of an Ethernet connection.
I forgot my admin email address and password.What can I do?
On the login window, click the
Username & Password Help
link to answer the security questions that you
set up during the initial setup. For more information, see
Recover a Forgotten User Name or Password
on
page 36.
FAQs and Troubleshooting
59
Nighthawk X6S AC3000 Tri-Band WiFi Range Extender