Pioneer VSX-1021-K Owner's Manual - Page 70

13 Additional information Additional information Troubleshooting 1 Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is something wrong with this component, check the points below. Sometimes the trouble may lie in another component. Investigate the other components and electrical appliances being used. If the trouble cannot be rectified even after exercising the checks listed below, ask your nearest Pioneer authorized independent service company to carry out repair work. ! If the unit does not operate normally due to external effects such as static electricity disconnect the power plug from the outlet and insert again to return to normal operating conditions. Power Symptom Remedy The power does not turn on. Make sure that the power cord is plugged in to an active power outlet. Try disconnecting from the power outlet, then plugging back in. Power cannot be turned off. (ZONE 2 ON Press the remote control's ZONE 2, then press u RECEIVER to is displayed.) switch the Zone 2 off. The receiver suddenly switches off or the iPod iPhone iPad indicator blinks. Check that there are no loose strands of speaker wire touching the rear panel or another set of wires. If so, re-attach the speaker wires, making sure there are no stray strands. The receiver may have a serious problem. Disconnect from the power and call a Pioneer authorized independent service company. During loud playback the power suddenly switches off. Turn down the volume. Lower the 63 Hz and 125 Hz equalizer levels in the Manual MCACC setup on page 60 . Switch on the digital safety feature. While holding down ENTER on the front panel, press u STANDBY/ON to set this receiver to the standby mode. Use TUNE i/j to select D.SAFETY cOFFd, and then use PRESET k/l to select 1 or 2 (select D.SAFETY cOFFd to deactivate this feature). If the power switches off even with 2 switched on, turn down the volume. With 1 or 2 on, some features may be unavailable. The unit does not respond when the buttons are pressed. Try switching the receiver off, then back on again. Try disconnecting the power cord, then connect again. AMP ERR blinks in the display, then the power automatically switches off. The ADVANCED MCACC blinks and the power does not turn on. The receiver may have a serious problem. Do not try switching the receiver on. Unplug the receiver from the wall and call a Pioneer authorized independent service company. Symptom Remedy The receiver suddenly switches off or the FL OFF indicator blinks. There is a problem with the receiver's power unit or fan. Try turning on the power. If the same thing happens, the receiver is damaged. Unplug the receiver from the wall and call a Pioneer authorized independent service company. (Other symptoms may appear when the power is turned on.) OVERHEAT blinks in the display or AMP OVERHEAT and the FL OFF indicator flash and the power turns off. Allow the unit to cool down in a well-ventilated place before switching back on. Wait at least 1 minute, then try turning the power on again. OVERHEAT shows in the display and the The temperature within the unit has exceeded the allowablevalue. power turns off. Try moving the unit for better ventilation (see page 2). Lower the volume level. The receiver suddenly power off or ADVANCED MCACC flashes. The power unit is damaged. Unplug the receiver from the wall and call a Pioneer authorized independent service company. No sound Symptom No sound is output when an input function is selected. No sound is output from the front speakers. No sound from the surround or center speakers. Remedy Check the volume, mute setting (press MUTE) and speaker setting (press SPEAKERS). Make sure the correct input function is selected. Check that the MCACC setup microphone is disconnected. Make sure the correct input signal is selected (press SIGNAL SEL). Note that when Fixed PCM ON is selected, you won't be able to hear any other signal format (see Setting the Audio options on page 46 ). Check that the source component is connected properly (see Connecting your equipment on page 11 ). Check that the speakers are connected properly (see Connecting the speakers on page 13 ). Check that the Stereo listening mode or the Front Stage Surround Advance mode isn't selected; select one of the surround listening modes (see Listening in surround sound on page 35 ). Check that the surround/center speakers are not set to NO (see Speaker Setting on page 64 ). Check the channel level settings (see Channel Level on page 65 ). Check the speaker connections (see Connecting the speakers on page 13 ). 70 En