Ricoh 5100N Quick Installation Guide - Page 56

Condition Vertical repetitive defects AaBbC c AaBbC c AaBbC c AaBbC c AaBbC c Background scatter A Misformed characters Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc Suggested solutions If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If a repetitive mark occurs on the page, print a cleaning sheet several times to clean the cartridge; see page 8.3. After the printout, if you still have the same problems, install a new toner cartridge. See page 8.5. • Parts of the printer may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. • The fusing assembly may be damaged. Contact a service representative. Background scatter results from bits of toner distributed on the printed page. • The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture. • If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems. • If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or via the printer properties window. • If characters are improperly formed and producing hollowed images, the paper stock may be too slick. Try a different paper. See page 5.3. • If characters are improperly formed and producing a wavy effect, the scanner unit may need service. Verify that it also occurs on a demo page (see page 2.7). For service, contact a service representative. • Ensure that the paper is loaded properly. • Check the paper type and quality. See page 5.2. • Ensure that the paper or other media is loaded correctly and the guides are not too tight or too loose against the paper stack. Condition Curl or wave Suggested solutions • Ensure that the paper is loaded properly. • Check the type and quality. Both high temperature and humidity can cause paper curl. See page 5.2. • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. • Try printing to the rear cover (face-up). Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. See page 5.2. • Open the rear cover and try printing to the rear cover (face-up). • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty • The transfer roller may be dirty. See page 8.1. • Check for leaking toner. Clean the inside of the printer. Solid color or Black pages A • The toner cartridge may not be installed properly. Remove the cartridge and reinsert. • The toner cartridge may be defective and need replacing. Install a new toner cartridge. • The printer may require repair. Contact a service representative. Loose toner • Clean the inside of the printer. • Check the paper type and quality. See page 5.2. • Install a new toner cartridge. See page 8.5. • If the problem persists, the printer may require repair. Contact a service representative. 9.12