Ricoh Aficio SP 3510DN Manuals - Page 121

Additional Troubleshooting, Confirm that [Auto E-mail Notification] setting is

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Additional Troubleshooting Additional Troubleshooting Problems Solutions Strange noise is heard. If a supply was recently replaced or an option attached in the area the strange noise is coming from, check the supply or option is properly attached. If the strange noise persists, contact your sales or service representative. No e-mail is received when an Alert occurs, and after resolving an Alert. • Confirm the setting using Web Image Monitor. Confirm that [Auto E-mail Notification] setting is specified. • When the power is turned off before the e-mail is transmitted, the e-mail will not be received. • Check the e-mail address set for the destination. If the email was sent but not received, it is possible the destination was incorrect. Also check error mail information from the e-mail server. No e-mail notification is received even though advance auto e-mail notification was set using Web Image Monitor or the control panel. After changing the setting, turn the main unit's power off and then back on again. When no date information is included in sent e-mail, the mail server has a malfunction. Make the setting for obtaining time information from the SMTP server. For details, see "Printer Status Notification by E-Mail", Software Guide. • If the printer is still not operating satisfactorily, contact your sales or service representative. Consult with the store where the printer was purchased for information about the location of sales or service representatives. 119

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Additional Troubleshooting
Problems
Solutions
Strange noise is heard.
If a supply was recently replaced or an option attached in
the area the strange noise is coming from, check the supply
or option is properly attached. If the strange noise persists,
contact your sales or service representative.
No e-mail is received when an Alert
occurs, and after resolving an Alert.
•
Confirm the setting using Web Image Monitor.
Confirm that [Auto E-mail Notification] setting is
specified.
•
When the power is turned off before the e-mail is
transmitted, the e-mail will not be received.
•
Check the e-mail address set for the destination. If the
email was sent but not received, it is possible the
destination was incorrect. Also check error mail
information from the e-mail server.
No e-mail notification is received even
though advance auto e-mail
notification was set using Web Image
Monitor or the control panel.
After changing the setting, turn the main unit's power off and
then back on again.
When no date information is included
in sent e-mail, the mail server has a
malfunction.
Make the setting for obtaining time information from the
SMTP server. For details, see “Printer Status Notification by
E-Mail”, Software Guide.
•
If the printer is still not operating satisfactorily, contact your sales or service representative. Consult
with the store where the printer was purchased for information about the location of sales or service
representatives.
Additional Troubleshooting
119