Ricoh CL3500N Maintenance Manual - Page 93
Additional Troubleshooting
UPC - 026649024344
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Troubleshooting Additional Troubleshooting Problems Solutions Strange noise is heard. If a supply was recently replaced or an option attached in the area the strange noise is coming from, check the supply or option is properly attached. If the strange noise persists, contact your sales or service representative. No e-mail is received when an Alert occurs, and after resolving an Alert. Confirm [Notify by Email] is [On] using the System Menu on the Control Panel. See "System Menu", Software Guide. Access the printer through the Web browser, log on as an Administrator on the Web Image Monitor, and then confirm the following settings in [E-mail Notification]: • Device E-mail Address • Groups to Notify • Select Groups/Items to Notify For details about the settings, see Web Image Monitor Help. Access the printer through the Web browser, log on as an Administrator on the Web Image Monitor, and then confirm the settings of the SMTP server in [E-mail]. For details about the settings, see Web Image Monitor Help. When the power is turned off before the e-mail is transmitted, the e-mail will not be received. Check the e-mail address set for the destination. Confirm the printer's operation history using the Web Image Monitor's System Log menu in [Network]. If the e-mail was sent but not received, it is possible the destination was incorrect. Also check the information concerning error mail from the e-mail server. The setting for [Notify by Email] After changing the setting, turn the main unit's power off and on the System Menu was then back on again. changed from [Off] to [On], but e- mail is not arriving. Error notification e-mail was received, but no error-solved email is received. Check e-mail is set for sending using the Web Image Monitor's [E-mail Notification] at the time the error was fixed. You must click the [Edit] button of [Detailed Settings of Each Item] in [E-mail Notification], and set [Notify when error:] to [Occurs & Fixed] on the displayed screen. For details about the settings, see Web Image Monitor Help. 93