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9. Troubleshooting Message Condition Solution and reference "Network communication has failed. Failed to send. Please check user name and password." The user name and/or password registered in the address book are invalid when performing Folder Transfer. Select the forwarding destination in the address book, press [Edit], and specify [Destinations] tab [Folder] [Folder Authentication Info] again. See "Registering the Destination Folder to Use for Send to Folder", User Guide (Full Version). "Network communication has failed. Failed to send. The registration of fax email address or administrator email address is required." Both the e-mail address to use for sending and receiving e-mails and the administrator e-mail address are not registered when sending an e-mail. Specify [Fax Email Account] on [Settings] [Fax Settings] [Detailed Initial Settings] or [Administrator's Email Address] on [Settings] [System Settings] [Send (Email/Folder)] [Email]. See "Sending Documents by Internet Fax", User Guide (Full Version). "Network communication has failed. Failed to send. The specified address is invalid." A domain name was not specified when sending an e-mail without using the SMTP server. • Specify a host name or IP address as the destination, and send the e-mail again. • When you specified the destination from the address book, select the destination in the address book, press [Edit], and then check the settings in "Send via SMTP Server" and "SMTP Authentication Info" in [Destinations] tab [Email Address]. See "Sending Internet Faxes without Using SMTP Server", User Guide (Full Version). "Network communication has failed. Fax email account is not registered. Please check settings." [Fax Email Account] is not specified. Specify the settings in "User Name" and "Password" in [Settings] [Fax Settings] [Detailed Initial Settings] [Fax Email Account]. "Network communication has failed. Fax email address is not registered. Please check settings." [Fax Email Account] is not specified. Register Email Address in [Settings] [Fax Settings] [Detailed Initial Settings] [Fax Email Account]. 222

Section	Page
IM C300/C400 series <User Guide Selected Version>	1
How to Read the Manuals	3
Symbols Used in the Manuals	3
TABLE OF CONTENTS	4
1. Getting Started	11
Turning On and Off the Power	11
Turning On the Main Power	11
Turning Off the Main Power	12
Energy Saving Mode	12
Guide to Names and Functions of Components	15
Front and Right View	15
Front and Left View	19
Rear and Left View	21
Names and Functions of the Control Panel	23
Touch Panel/Interface	23
LED Indicators	24
Changing the Display Language	26
Confirming the Functions that Are Added in RICOH Always Current Technology	27
Confirming the Version of RICOH Always Current Technology Implemented on the Machine	27
How to Use the Home Screen	28
Intuitive Screen Operation Using Fingertips	30
How to Use the Copy Screen	33
How to Use the Copy Screen (Standard)	33
How to Use the Copy Screen (No Scrolling Screen)	35
Changing the Layout or Display of the Keys of the Copy Function	36
How to Use the Fax Screen	38
Customizing the [Send Settings] Screen	38
How to Use the Scanner Screen	41
Customizing the [Send Settings] Screen	41
Adding a Frequently Used Application or Widget to the Home Screen	44
Adding an Icon/Widget to the Home Screen	45
Creating a Folder to Organize Icons	45
Registering Frequently Used Settings as a Program	47
Registering Settings as a Program	48
Changing the Contents of the Program	49
Logging In from the Control Panel	50
Logging In by Entering the User Name and Password	51
Logging In Using an IC Card	52
Logging In Using a Mobile Device	52
Authenticating Using the User Code	54
Changing the Login Password	54
Placing an Original on the Exposure Glass	56
Placing an Original in the Auto Document Feeder (ADF)	58
2. Copy	61
Basic Procedure for Copying Documents	61
Reserving a Copy Job While Executing Another Copy Job	62
Specifying Original Sizes	64
Using Paper Tray Settings	64
Selecting a Regular Size for the Original	64
Specifying a Custom Size for the Original	65
Making Enlarged or Reduced Copies	67
Specifying a Copy Ratio or Size	67
Enlarging or Reducing According to the Paper Size	69
Reducing Slightly to Increase the Margins	70
Duplex Copying	71
Combining and Copying a Multi-page Original onto a Single Sheet of Paper	73
Copying Onto Envelopes	76
Copying in Page Order or for Each Page Number	78
3. Fax	81
Basic Procedure for Transmitting Faxes	81
Registering Fax Numbers in the Address Book	84
Registering a Fax Number and Send Conditions	84
Changing/Deleting the Registered Data Such as Fax Number	86
Displaying a Preview before Sending a Fax	87
Viewing the Transmission Result of Sent Faxes	89
Confirming the Information on the Fax Screen	89
Checking the Result in Communication Result Report	90
Checking the Result in Immediate TX Result Report	91
Checking the Result in Communication Failure Report	91
Checking the Result in Error Report	91
Viewing Memory Storage Report	91
Checking by E-mail	92
Confirming the Information in Web Image Monitor	93
4. Print	95
Installing the Printer Driver by Using Device Software Manager Installer	95
Installing Device Software Manager from the CD-ROM	95
Installing Device Software Manager from the Downloaded File	98
Installing the Printer Driver for Network Connection (Windows)	101
Installing the PCL 6 Printer Driver from the CD-ROM	101
Installing the PostScript 3 Printer Driver from the CD-ROM	104
Installing the PCL 6/PostScript 3 Printer Driver from the Downloaded File	106
Installing the Printer Driver for Windows	107
If the Machine Cannot Be Found	108
Installing the Printer Driver for Network Connection (macOS)	112
Installing the PPD file	112
Registering the Machine in [Print & Scan] or [Printers & Scanners]	113
Specifying the Option Settings	116
Basic Procedure for Printing Documents	118
Printing a Document in Windows	118
Printing a Document in macOS	120
Printing on Both Sides of Paper	123
Specifying 2-sided Print (Windows)	123
Specifying 2-sided Print (macOS)	123
Combining and Printing Multiple Pages on a Single Sheet of Paper	125
Specifying the Combine 2 Originals Function (Windows)	125
Specifying the Combine 2 Originals Function (macOS)	125
Printing on Envelopes	127
Printing Documents Stored in the Printer from the Control Panel	130
Printing from a USB Flash Memory Device or SD Card Directly	131
Printable File Formats	131
Printing from a Memory Storage Device or Scan Application	132
5. Scan	135
Scanning Documents and Sending the Scanned Data by E-mail	135
Basic Procedure for Sending an E-mail	135
Registering the E-mail Destination Specified When Sending an E-mail in the Address Book	137
Scanning Documents and Sending the Scanned Data to a Folder	140
Printing the Check Sheet	140
Confirming the Computer Information (Windows)	141
Creating a Shared Folder (Windows)	142
Confirming the Computer Information (macOS)	145
Creating a Shared Folder (macOS)	146
Registering the Created Shared Folder in the Address Book	148
Basic Procedure for Performing Send to Folder	150
Scanning an Original with Suitable Quality and Density	152
Specifying the File Type or File Name When Scanning a Document	155
6. Document Server	157
Storing Documents in Document Server	157
Printing Documents in Document Server	159
Printing a Document with the Settings Specified When Scanned	159
Changing the Print Settings to Print a Document	160
Specifying a Page to Print	161
7. Web Image Monitor	163
Using Web Image Monitor	163
What You Can Do on the Web Image Monitor	164
Web Image Monitor Screen	166
Specifying Web Image Monitor Help	166
8. Adding Paper and Toner	169
Loading Paper into the Paper Tray	169
Loading Paper into Tray 1	170
Loading Paper into Tray 2 to 4	174
Loading Paper into the Bypass Tray	176
Specifying Regular Sizes Using the Control Panel	178
Specifying a Custom Size Paper Using the Control Panel	180
Specifying Paper Type and Thickness Settings	181
Recommended Paper Sizes and Types	184
Tray 1	184
Paper Tray Unit (Trays 2-4)	185
Bypass Tray	185
Notes on Special Paper	187
Paper Thickness for Each Paper Weight	187
Unusable Paper	188
Paper Storage	189
Saving Printouts	189
Thick Paper Orientation and Recommended Status	190
Envelope Orientation and Recommended Status	191
Using the Copy Function	192
Using the Printer Function	192
Loading Orientation-fixed Paper or Two-sided Paper	193
Copying onto Letterhead Paper	193
Printing onto Letterhead Paper Using the Printer Driver	194
Recommended Original Size and Weight	195
Replacing the Toner	196
Precautions When Storing Toner	197
Precautions When Replacing the Toner	197
Disposing Exhausted Toners	198
9. Troubleshooting	201
Alert Sounds	201
Checking the Indicators, Icons, and Messages on the Control Panel	203
When an Icon Is Displayed with a Message	203
When the [Check Status] Indicator Is Lit or Flashing	205
When the Machine Cannot Be Operated	206
When the Machine Does Not Respond Correctly to an Operation on the Control Panel	206
When the Machine Does Not Respond Correctly to an Operation from a Computer	210
When a Message Appears and the Machine Cannot Be Operated	212
When a Message Appears While Using the Copy Function	215
When a Message Appears While Using Document Server	216
When a Message Appears While Using the Fax Function	217
Messages that Appear During Operation or When Sending/Receiving a Fax Cannot Be Performed	217
Messages that Appear When the Machine Cannot Connect to the Network	218
Messages that Appear When the Remote Fax Function Is Unavailable	227
When a Message Appears While Using the Printer Function	231
Messages that Appear without Error Codes	231
Messages that Appear with Error Codes	243
When a Message Appears While Using the Scanner Function	245
Messages that Appear on the Control Panel	245
Messages that Appear on the Computer	252
When Other Messages Appear	258
Messages that Appear When Machine Login Fails	260
Messages that Appear When Logging in to the Machine Using an IC Card Fails	267
Messages that Appear When the LDAP Server Is Unavailable	268
Messages that Appear When There Is a Problem with the Certificate	269
Messages that Appear When an Application Site Cannot Be Used	270
10. Specifications for The Machine	273
Model-Specific Information	273
List of Specifications	275
Specifications for the Main Unit	275
Specifications for the Document Server	292
Specifications for Facsimile	293
Specifications for Printer	298
Specifications for Scanner	303
Specifications for Auto Document Feeder (ADF)	307
Specifications for Internal Finisher	307
Specifications for Internal Tray 2	308
Specifications for Paper Tray Unit (Trays 2-4)	309
Specifications for Caster Table	310
Specifications for IEEE 1284 Interface Board	310
Specifications for Wireless LAN Board	310
Specifications for Device Server Option	311
The Setting Values of the Transmission Function	312
Send Email	312
Send to Folder	313
Broadcast Transmission	314
Printable Area and Margin	315
Machine Options	316
Guide to Functions of the Machine’s External Options	316
Guide to Functions of the Machine’s Internal Options	318
Functions Requiring Optional Configurations	320
Copy Function	320
Facsimile Functions	320
Printer Function	321
Scanner Function	321
Others	321
Function Compatibility	323
11. Legal and Contact Information	325
Environmental Regulations	325
ENERGY STAR Program	325
Energy Saving Functions	325
User Information on Electrical and Electronic Equipment (mainly Europe)	327
Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste	327
All Other Users	327
For Turkey only	327
Note for the Battery and/or Accumulator Symbol (For EU countries only) (mainly Europe)	328
Environmental Advice for Users (mainly Europe)	328
Users in the EU, Switzerland and Norway	328
Notes to users in the state of California (Notes to Users in USA) (mainly North America)	329

Match case Limit results 1 per page

Message

Condition

Solution and reference

"Network communication

has failed. Failed to

send. Please check user

name and password."

The user name and/or

password registered in

the address book are

invalid when performing

Folder Transfer.

Select the forwarding destination in the

address book, press [Edit], and specify

[Destinations] tab

[Folder]

[Folder

Authentication Info] again.

See "Registering the Destination Folder to Use

for Send to Folder", User Guide (Full Version).

"Network communication

has failed. Failed to

send. The registration of

fax email address or

administrator email

address is required."

Both the e-mail address

to use for sending and

receiving e-mails and

the administrator e-mail

address are not

registered when sending

an e-mail.

Specify [Fax Email Account] on [Settings]

[Fax Settings]

[Detailed Initial Settings] or

[Administrator's Email Address] on [Settings]

[System Settings]

[Send (Email/Folder)]

[Email].

See "Sending Documents by Internet Fax",

User Guide (Full Version).

"Network communication

has failed. Failed to

send. The specified

address is invalid."

A domain name was not

specified when sending

an e-mail without using

the SMTP server.

•

Specify a host name or IP address as the

destination, and send the e-mail again.

•

When you specified the destination from

the address book, select the destination in

the address book, press [Edit], and then

check the settings in "Send via SMTP

Server" and "SMTP Authentication Info" in

[Destinations] tab

[Email Address].

See "Sending Internet Faxes without Using

SMTP Server", User Guide (Full Version).

"Network communication

has failed. Fax email

account is not registered.

Please check settings."

[Fax Email Account] is

not specified.

Specify the settings in "User Name" and

"Password" in [Settings]

[Fax Settings]

[Detailed Initial Settings]

[Fax Email

Account].

"Network communication

has failed. Fax email

address is not registered.

Please check settings."

[Fax Email Account] is

not specified.

[Fax

Settings]

[Detailed Initial Settings]

[Fax

Email Account].

9. Troubleshooting

222