Ricoh IM C300F User Guide - Page 270
Messages that Appear When an Application Site Cannot Be Used, See Installing an Application
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9. Troubleshooting Message Cause "The destination cannot be selected because its encryption certificate is not currently valid." The user certificate (destination certificate) has expired. "The group destination cannot be selected because it contains a destination with a encryption certificate that is not currently valid." "Transmission cannot be performed because the encryption certificate is not currently valid." Solution and reference Install a new user certificate. "Encrypting Network Communication", Security Messages that Appear When an Application Site Cannot Be Used Message Cause "A server error has occurred." An unexpected error has occurred on the server. "Cannot connect to server which installs applications. Check maintenance information on Information screen or network settings." Cannot connect to the installation server. "Could not update the firmware." "Failed to download the application" "Failed to install the application because an error has occurred." Solution and reference • See the server maintenance information in [Information]. • Check whether the network settings ([DNS Configuration], [Control Panel: Proxy Settings]) are correctly configured. See "Installing an Application from Application Site", User Guide (Full Version). 268