Samsung WMN5090 Installation Instructions - Page 18

Checkpoints, before, Contacting, Service, Center

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7 Checkpoints before Contacting a Service Center Problem Solution Remarks Check that the power plug of your wall mount is plugged in correctly. Check whether the auto setup function was per- See 3-10 formed for your wall mount. and 4-9. My wall mount does not operate with the remote control. Check whether your wall mount is adjusted according to your TV size. Turn both your TV and wall mount off, disconnect the communications cables and setup your wall mount again in the correct connection order. See 5. See 3-7 and 4-6. Hold down the Reset button on your remote control for more than five (5) seconds. While adjusting the angle of my TV to the wall mount, there is a great difference in Check that your TV and wall mount are level. the noise level. While adjusting the angle of my TV to the wall mount, the left angle is different from Perform the auto setup function again. the right one. I spilled water/liquid on the product. The wall mount stops intermittently or does not operate. The wall mount moves unevenly during the operation. Disconnect the power plug, and contact an authorized installation company designated by your product distributor. Check the pressure of the spring. For a 40" LCD, check the holding parts between the TV and wall mount. See 5. See 4-4 and 4-5. While Auto Centering, your TV may not move as close as possible to the wall and there may be a gap (about 1 to 2 cm) between the left or right side of your TV and the wall. This is because there is a basic tolerance between parts for automated movements, which is again due to the inherent characteristics of the product. In this case, level your TV by pulling the opposite side of the TV with the gap forwards and then setup the wall mount again. When hanging your TV onto the wall mount, one side of your TV may be a little low. In this case, loosen the screws a bit that are holding your wall mount, lift up the side of your wall mount that is low, and fasten the screws again. Alternatively, level your TV by inserting the appropriate material between the TV hanger and the wall mount bars.

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7
Checkpoints
before
Contacting
a
Service
Center
Problem
Solution
Remarks
My
wall
mount
does
not
operate
with
the
remote
control.
Check
that
the
power
plug
of
your
wall
mount
is
plugged
in
correctly.
Check
whether
the
auto
setup
function
was
per-
formed
for
your
wall
mount.
See
3-10
and
4-9.
Check
whether
your
wall
mount
is
adjusted
according
to
your
TV
size.
See
5.
Turn
both
your
TV
and
wall
mount
off,
discon-
nect
the
communications
cables
and
setup
your
wall
mount
again
in
the
correct
connection
order.
See
3-7
and
4-6.
Hold
down
the
Reset
button
on
your
remote
control
for
more
than
five
(5)
seconds.
While
adjusting
the
angle
of
my
TV
to
the
wall
mount,
there
is
a
great
difference
in
the
noise
level.
Check
that
your TV
and
wall
mount
are
level.
While
adjusting
the
angle
of
my
TV
to
the
wall
mount,
the
left
angle
is
different
from
the
right
one.
Perform
the
auto
setup
function
again.
I
spilled
water/liquid
on
the
product.
Disconnect
the
power
plug,
and
contact
an
authorized
installation
company
designated
by
your
product distributor.
The
wall
mount
stops
intermittently
or
does
not
operate.
The
wall
mount
moves
unevenly
during
the
operation.
Check
the
pressure
of
the
spring.
For
a
40"
LCD,
check
the
holding
parts
between
the
TV
and
wall
mount.
See
5.
See
4-4
and
4-5.
While
Auto
Centering,
your TV
may
not
move
as
close
as
possible
to
the
wall
and
there
may
be
a
gap
(about
1
to
2
cm)
between
the
left
or
right
side
of
your
TV
and
the
wall.
This
is
because
there
is
a
basic
tolerance
between
parts
for
automated
movements,
which
is
again
due
to
the
inherent
characteristics
of
the
product.
In
this
case,
level
your TV
by
pulling
the
opposite
side
of
the
TV
with
the
gap
forwards
and
then
setup
the
wall
mount
again.
When
hanging
your
TV
onto
the
wall
mount,
one
side
of
your TV
may
be
a
little
low.
In
this
case,
loosen
the
screws
a
bit
that
are
holding
your
wall
mount,
lift
up
the
side
of
your
wall
mount
that
is
low,
and
fas-
ten
the
screws
again.
Alternatively,
level
your
TV
by
inserting
the
appropriate
material
between
the
TV
hanger
and
the
wall
mount
bars.