Sony Ericsson Z525a User Guide - Page 82

Troubleshooting I cannot turn on the phone Possible cause: The battery is discharged. Solution: Recharge the battery, % 6 To charge the battery. Solution: Make sure you attached the charger correctly. Turn the phone on with the charger attached. If the phone starts, restart the phone with no charger attached. I cannot charge the phone or battery capacity is low Possible cause: The charger is not properly connected to the phone. Solution: Make sure that the charger connector clicks properly into place when connected. The battery icon flashes when charging is in progress, and stops when the battery is fully charged, % 6 To charge the battery. Possible cause: The battery connection is bad. Solution: Remove the battery and clean the connectors. You can use a soft brush, cloth or cotton swab, soaked with alcohol. Make sure that the battery is completely dry before you put it back. Check that the battery connectors in the phone are undamaged. Possible cause: The battery is worn out and needs to be replaced. Solution: Try another battery and charger for the same phone model, or visit your retailer and ask them to verify if the battery and charger are working properly. The phone turns itself off Possible cause: The battery connection is bad. Solution: Make sure the battery is inserted correctly, % 5 To insert SmartChip and battery. I cannot use SMS/text messages on my phone Possible cause: Settings are missing or incorrect. Solution: Contact Cingular to find out the correct SMS service center setting, % 42 Text messaging (SMS). I cannot use MMS messages on my phone Possible cause: Your subscription does not include data capability. Solution: Please contact Cingular. Possible cause: Settings are missing or incorrect. Solution: Go to www.SonyEricsson.com/support, choose your phone model, then choose "Phone setup - MMS" and follow the instructions. % 63 Settings. 81 This is the Internet version of the user's guide. © Print only for private use.