Sony PEG-NX73V Troubleshooting Q&A - Page 23
Start, Programs, Sony Handheld, HotSync Manager, Local USB, Verify the following first
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Troubleshooting Verify the following first Verifying your computer B Is the operating system on your computer compliant? The following operating systems are compliant with your CLIÉ handheld. Operating systems other than the following are not supported. • Microsoft Windows 98 Second Edition • Microsoft Windows 2000 Professional • Microsoft Windows Me • Microsoft Windows XP Note Upgrade versions of operating systems are not supported. B If you are using Windows 2000 Professional or Windows XP, log in as an "Administrator." B Is the USB cable of the cradle connected to your computer? B Is the HotSync icon displayed in the task tray at the bottom right of your computer screen? If not, click Start, select Programs (for Windows XP, select All Programs), Sony Handheld, and click HotSync Manager to start the HotSync Manager. B Is Local USB in the shortcut menu selected? (You can display this by clicking the HotSync icon.) If not, select Local USB. B Is the USB port active? Check whether the USB port works normally by connecting another USB device, such as a USB mouse. B When using terminal extension products for laptops such as a port replicator, you may not be able to use either the port replicator or the USB port of your computer. B Quit applications other than the Palm™ Desktop for CLIÉ software. If you cannot perform the HotSync® operation even after following the above instructions, perform a soft reset by pressing the RESET button. b For details, refer to "Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ handheld" in the "Read This First (Operating Instructions)." Continued on next page 23