Sony PEG-NX73V Troubleshooting Q&A - Page 37

CLIE Mail, Start, Settings, Control Panel, Programs, Internet Properties, E-mail

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Page 37 highlights

Troubleshooting I cannot synchronize the data between CLIE Mail and e-mail software, such as Outlook Express, on my computer B If both Microsoft® Outlook Express and Microsoft® Outlook are installed on a computer, and you cannot synchronize the data between Outlook Express and CLIE Mail, then reset MAPI of your computer by the following steps. 1 Click Start, select Settings (except for Windows XP), and click Control Panel. 2 Double-click the Internet Option icon. 3 Click the Programs tab in the Internet Properties dialog box. 4 Select Hotmail from the E-mail pull down menu and click the OK button. 5 Restart your computer. 6 Double-click the Internet Properties icon in the Control Panel. 7 From the E-mail pull-down menu in the Programs tab, select the E-mail software that you want to synchronize with CLIE Mail and click the OK button. Other problems I receive e-mail messages from Mailer Daemon B Your mail has not been sent. Check the e-mail address you are mailing to. You may also receive mail from Mailer Daemon if the mail server of the receiver is not working or if the receiver has changed his/her e-mail address. I cannot synchronize the mail data with the e-mail software on my computer B Check that the setting to transfer e-mails is correct. b For details, refer to "CLIE Mail: Transferring e-mail massages from your computer: Setting up your CLIÉ handheld for HotSync e-mail transfers" in the "CLIÉ Application Manual" installed on your computer. In addition, you may be able to ascertain the cause if you check the log. Perform the HotSync® operation and tap Log on your CLIÉ handheld. 37

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37
Troubleshooting
Other problems
I cannot synchronize the data between
CLIE Mail
and
e-mail software, such as Outlook Express, on my computer
B
If both Microsoft
®
Outlook Express and Microsoft
®
Outlook are installed
on a computer, and you cannot synchronize the data between Outlook
Express and
CLIE Mail
, then reset MAPI of your computer by the
following steps.
1
Click
Start
, select
Settings
(except for Windows XP), and click
Control Panel
.
2
Double-click the Internet Option icon.
3
Click the
Programs
tab in the
Internet Properties
dialog box.
4
Select
Hotmail
from the
E-mail
pull down menu and click the
OK
button.
5
Restart your computer.
6
Double-click the
Internet
Properties
icon in the
Control Panel
.
7
From the
E-mail
pull-down menu in the
Programs
tab, select the
E-mail software that you want to synchronize with
CLIE Mail
and
click the
OK
button.
I receive e-mail messages from Mailer Daemon
B
Your mail has not been sent. Check the e-mail address you are mailing to.
You may also receive mail from Mailer Daemon if the mail server of the
receiver is not working or if the receiver has changed his/her e-mail address.
I cannot synchronize the mail data with the e-mail
software on my computer
B
Check that the setting to transfer e-mails is correct.
b
For details, refer to “CLIE Mail: Transferring e-mail massages from your
computer: Setting up your CLIÉ handheld for HotSync e-mail transfers” in the
“CLIÉ Application Manual” installed on your computer.
In addition, you may be able to ascertain the cause if you check the log.
Perform the HotSync
®
operation and tap
Log
on your CLIÉ handheld.