Canon XA20 Instruction Manual - Page 156
Troubleshooting - what s in the box
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Troubleshooting Troubleshooting If you have a problem with your camcorder, refer to this section. Sometimes what you think is a malfunction of the camcorder may have the simplest of solutions - please read the "CHECK THIS FIRST" box before going on to the more detailed problems and solutions. Consult your dealer or a Canon Service Center if the problem persists. 156 CHECK THIS FIRST Power supply • Is the battery charged? Is the compact power adapter correctly connected to the camcorder? (A 21) Recording • Did you turn the camcorder on and correctly set it to correctly inserted into the camcorder? (A 38) mode? (A 40) Is a memory card Playback • Did you turn the camcorder on and correctly set it to mode? (A 100, 111) Is a memory card correctly inserted into the camcorder? (A 38) Does it contain any recordings? Other • Does the camcorder make a rattling sound? The internal lens fixture can move when the camcorder is turned off or in mode. This is not a malfunction. Power source The camcorder will not turn on or it turns off by itself. - The battery pack is exhausted. Replace or charge the battery pack. - Remove the battery pack and reattach it correctly. Cannot charge the battery pack. - Make sure the camcorder is off so charging can start. - The temperature of the battery pack is outside its operating range (approximately 0 - 40 °C (32 - 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and try charging it again. - Charge the battery pack in temperatures between approximately 0 °C and 40 °C (32 °F and 104 °F). - The battery pack is faulty. Replace the battery pack. - The camcorder cannot communicate with the battery pack attached. Battery packs not recommended by Canon for use with this camcorder cannot be charged using this camcorder. - If you are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the camcorder or battery pack. Consult a Canon Service Center. A noise can be heard from the compact power adapter. - A faint sound can be heard while the compact power adapter is connected to a power outlet. This is not a malfunction. The battery pack is exhausted extremely quickly even at normal temperatures. - The battery may have reached the end of its battery life. Buy a new battery pack.