Canon XA20 Instruction Manual - Page 167
Wi-Fi error, Incorrect encryption method, Wireless communication is not working correctly
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Page 167 highlights
Troubleshooting Wi-Fi error Incorrect encryption method - Make sure the camcorder and access point are using the same authentication/encryption method. - If the access point is using MAC address filtering, enter the camcorder's MAC address in the access point's configuration screen. Wireless communication is not working correctly - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. - Turn off the camcorder and access point. After a short while, turn them on again and perform the Wi-Fi network setup again. If the problem persists contact a Canon Service Center. 167
Troubleshooting
167
Wi-Fi error
Incorrect encryption method
- Make sure the camcorder and access point are using the same authentication/encryption
method.
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the
access point’s configuration screen.
Wireless communication is not working correctly
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the
wireless signal. Try using the camcorder in a location farther away from such appliances.
- Turn off the camcorder and access point. After a short while, turn them on again and perform
the Wi-Fi network setup again. If the problem persists contact a Canon Service Center.