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Compaq AP200 Reference Guide - Page 105

Solving Minor Problems, Table 6-1

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6-3 Solving Minor Problems You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself, contact your Compaq authorized dealer or reseller. See the "Getting Help" section in the front of this guide for a list of Compaq worldwide technical support telephone numbers. Problem Workstation won't turn on Workstation appears locked up and won't turn off when the power button is pressed Workstation date and time display is incorrect Table 6-1 Solving Minor Problems Cause Workstation is not connected to an external power source. Solution Connect to an external power source. Cables to the external power source are unplugged. Ensure that cables connecting the workstation and the external source are plugged in properly. A defective PCI or ISA card has been installed. Remove any adapter card that was just installed. Software control of the power switch is not functional. Press and hold the power button for four seconds, then release. This action invokes the hardware override for the power button. RTC (real-time clock) battery may need to be replaced. Battery life is approximately 5 years. First reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See Chapter 4, "Hardware Upgrades," for instructions on installing a new battery, or contact your Compaq authorized dealer or reseller for RTC battery replacement. Continued Compaq Professional Workstation AP200 Reference Guide

Section	Page
Compaq Professional Workstation AP200	1
Notice	2
Contents	3
About This Guide	8
Text Conventions	8
Symbols in Text	9
Product Safety Information	9
Symbols on Equipment	9
Laser Precautions	10
Getting Help	10
Compaq Website	10
Telephone Numbers	11
Chapter 1: Product Features	16
Standard Configuration Features	16
Front Panel Components	18
Rear Panel Connectors	19
Drive Positions	21
Using the Compaq Enhanced Keyboard	22
Windows Logo Key	23
Keyboard Lights	24
Keyboard Tilt Feet	25
Serial Number Location	25
Chapter 2: Software	26
Installing Windows NT Workstation Over a Network	26
Setup Software	27
Computer Setup	27
Diagnostics	34
Creating a Diagnostics Diskette	34
Computer Checkup (TEST)	34
View System Information (INSPECT)	35
Using Computer Checkup (TEST) or View System Information (INSPECT)	36
Reinstalling Your Software	37
Registration	37
Chapter 3: Intelligent Manageability	38
Asset Management	39
Compaq Diagnostics for Windows NT	40
Fault Management	41
SMART III Hard Drive Fault Prediction	42
Ultra ATA Integrity Monitoring	42
ECC Fault Prediction and Pre-Failure Warranty	42
Proactive Backup	43
Surge-Tolerant Power Supply	43
Security Management	43
Disabling Diskette Boot or Diskette Write	45
Disabling a Serial Port or Parallel Port	46
Password Security	47
QuickLock/QuickBlank	51
Configuration Management	52
Upgrading the ROM	53
Remote Security Management	57
Remote Wakeup and Remote Shutdown	58
Remote System Installation	59
Replicating Your Setup	59
Dual-State Power Button	60
Power Management	61
Advanced Configuration and Power Interfaces (ACPI) Capable	61
Compaq Support Software CD Kit and Support from the Compaq Website	62
Integration Management	63
Desktop Management Interface	63
Compaq Management Agents for Workstations	63
Compaq Management Solutions Partners Program	64
Chapter 4: Hardware Upgrades	65
Installation Sequence	65
When to Reconfigure the Workstation	66
Removing the Workstation Access Panel	67
Removing the Front Bezel	68
Removing the Bezel Blank	69
Changing from a Minitower to a Desktop Configuration	70
Changing from a Desktop to a Minitower Configuration	73
Internal Components	74
Installing Additional Memory	75
Installing an Expansion Board	78
Removing an Expansion Board	80
Upgrading Graphics Capabilities	81
Customizing the Monitor Display	83
Installing Additional Drives	83
Using the Cable-Select Feature with IDE Ultra ATA Devices	85
Installing Optional SCSI Devices	86
Installing an IDE CD-ROM or Tape Drive	89
Installing a 3.5-Inch Drive into the Third-height, 5.25-Inch Drive Bay	91
Removing a Drive from a Drive Bay	95
Replacing the Battery	97
Chapter 5: Network Communications	100
Connecting to an Ethernet Network	101
Attaching a Network Cable to the RJ-45 Connector	101
Installing the Network Driver	102
Chapter 6: Troubleshooting	103
Helpful Hints	104
Solving Minor Problems	105
Solving Disk Problems	107
Solving SCSI Problems	109
Solving Display Problems	110
Solving Printer Problems	114
Solving Hardware Installation Problems	115
Solving Network Problems	116
Solving Memory Problems	119
Solving CD-ROM Problems	121
Solving Software Problems	121
Troubleshooting Using Compaq Intelligent Manageability Features	122
Contacting Compaq Customer Support	122
Appendix A: Regulatory Compliance Notices	123
Federal Communications Commission Notice	123
Class A Equipment	123
Class B Equipment	124
Declaration of Conformity for Products Marked with FCC Logo, United States Only	125
Modifications	125
Cables	125
Canadian Notice (Avis Canadien)	126
Class A Equipment	126
Class B Equipment	126
European Union Notice	126
Japanese Notice	127
Taiwanese Notice	127
Laser Devices	128
Compliance with CDRH Regulations	128
Compliance with International Regulations	128
Laser Product Label	129
Laser Information	129
Battery Replacement Notice	130
Mouse Compliance Statement	131
Appendix B: Electrostatic Discharge	132
Grounding Methods	133
Appendix C: Power Cord Set Requirements	134
General Requirements	134
Country-Specific Requirements	135
Appendix D: Routine Workstation Care and Shipping Preparation	136
Routine Computer Care	136
CD-ROM Drive Precautions	137
Operation	137
Cleaning	137
Safety	137
Shipping Preparation	138
Appendix E: Error Codes	139
Appendix F: Specifications	149
Appendix G: Clearing Configuration Memory	151