Compaq Presario 2200 Reference Guide - Page 74

Modem Problems, If the Modem Seems Slow, If the Modem Does Not Dial or No Dial Tone Is Detected

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Troubleshooting Modem Problems If the Modem Seems Slow ■ Excess static or noise on a line reduces the overall transmission speed of the modem connection. If necessary, contact your telephone company about fixing this type of problem. ■ If you are dialing internationally, line noise is often a problem that is difficult or impossible to eliminate. ■ If you have call-waiting, disable it. Your telephone company can provide instructions. Call-waiting can cause symptoms similar to static. ■ Eliminate extra connections in the line. If possible, connect directly to the wall jack. ■ Try another telephone line, preferably one normally used for a fax machine or modem. If the Modem Does Not Dial or No Dial Tone Is Detected ■ Check all cables and connections. ■ Connect a standard telephone to the phone line and make sure the line is working. ■ Make sure someone else is not using the same phone line. ■ Try another telephone line, preferably one normally used for a fax machine or modem. ■ If you are in a foreign country, the dial tone may not be recognized by the modem. In Control Panel, open Phone and Modem Options. Try disabling the option that waits for a dial tone. 6-10 Reference Guide

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6–10
Reference Guide
Troubleshooting
Modem Problems
If the Modem Seems Slow
■
Excess static or noise on a line reduces the overall
transmission speed of the modem connection. If necessary,
contact your telephone company about fixing this type of
problem.
■
If you are dialing internationally, line noise is often a problem
that is difficult or impossible to eliminate.
■
If you have call-waiting, disable it. Your telephone company
can provide instructions. Call-waiting can cause symptoms
similar to static.
■
Eliminate extra connections in the line. If possible, connect
directly to the wall jack.
■
Try another telephone line, preferably one normally used for
a fax machine or modem.
If the Modem Does Not Dial or No Dial Tone Is
Detected
■
Check all cables and connections.
■
Connect a standard telephone to the phone line and make sure
the line is working.
■
Make sure someone else is not using the same phone line.
■
Try another telephone line, preferably one normally used for
a fax machine or modem.
■
If you are in a foreign country, the dial tone may not be
recognized by the modem. In Control Panel, open Phone
and Modem Options. Try disabling the option that waits for
a dial tone.