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Dell B3460dn Mono Laser Printer User's Guide - Page 158

Contacting technical support

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Troubleshooting 158 Contacting technical support When you call technical support, describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and the service tag number or express service code. For more information, see the label on the inside top front cover or at the back of the printer. The service tag number is also listed on the menu settings page. For more information, check the Dell Support Web site at http://support.dell.com.

Section	Page
Contents	2
Safety information	6
Learning about the printer	8
Finding information about the printer	8
Selecting a location for the printer	9
Printer configurations	10
Using the printer control panel	11
Understanding the colors of the indicator and Sleep button lights	12
Additional printer setup	13
Installing internal options	13
Available internal options	13
Accessing the controller board	13
Installing a memory card	14
Installing an optional card	16
Installing hardware options	17
Installing optional trays	17
Attaching cables	19
Setting up the printer software	20
Installing the printer software	20
Updating available options in the printer driver	21
Networking	22
Preparing to set up the printer on an Ethernet network	22
Installing the printer on an Ethernet network	22
Preparing to set up the printer on a wireless network	23
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	24
Connecting the printer to a wireless network using the Embedded Web Server	25
Verifying printer setup	26
Printing a menu settings page	26
Printing a network setup page	26
Loading paper and specialty media	27
Setting the paper size and type	27
Configuring Universal paper settings	27
Using the standard bin and paper stop	27
Loading trays	28
Loading the multipurpose feeder	32
Linking and unlinking trays	35
Linking and unlinking trays	35
Creating a custom name for a paper type	35
Assigning a custom paper type name	36
Assigning a custom paper type	37
Paper and specialty media guide	38
Paper guidelines	38
Paper characteristics	38
Unacceptable paper	39
Selecting paper	39
Selecting preprinted forms and letterhead	39
Using recycled paper and other office papers	40
Storing paper	40
Using specialty media	40
Tips on using card stock	40
Tips on using envelopes	41
Tips on using labels	41
Tips on using letterhead	42
Tips on using transparencies	42
Supported paper sizes, types, and weights	43
Supported paper sizes	43
Supported paper types and weights	44
Printing	46
Printing a document	46
Printing a document	46
Adjusting toner darkness	46
Printing from a mobile device	47
Printing from a flash drive	47
Printing from a flash drive	47
Supported flash drives and file types	49
Printing confidential and other held jobs	49
Printing confidential and other held jobs	49
Printing information pages	50
Printing a font sample list	50
Printing a directory list	50
Canceling a print job	50
Canceling a print job from the printer control panel	50
Canceling a print job from the computer	51
Understanding the printer menus	52
Menus list	52
Paper menu	53
Default Source menu	53
Paper Size/Type menu	53
Configure MP menu	56
Substitute Size menu	56
Paper Texture menu	56
Paper Weight menu	58
Paper Loading menu	59
Custom Types menu	60
Universal Setup menu	61
Reports menu	61
Reports menu	61
Network/Ports menu	62
Active NIC menu	62
Standard Network or Network [x] menu	62
Reports menu	63
Network Card menu	64
TCP/IP menu	64
IPv6 menu	65
Wireless menu	66
AppleTalk menu	67
Standard USB menu	67
SMTP Setup menu	69
Security menu	70
Miscellaneous Security Settings menu	70
Security Audit Log menu	70
Set Date and Time menu	71
Settings menu	72
General Settings menu	72
Setup menu	75
Finishing menu	77
Quality menu	78
Utilities menu	79
XPS menu	80
PDF menu	80
PostScript menu	80
PCL Emul menu	81
HTML menu	84
Image menu	85
Help menu	85
Saving money and the environment	87
Saving paper and toner	87
Using recycled paper	87
Conserving supplies	87
Saving energy	87
Using Eco-mode	87
Reducing printer noise	88
Adjusting Sleep mode	88
Using Hibernate Mode	89
Adjusting the brightness of the printer display	90
Recycling	90
Recycling Dell products	90
Securing the printer	91
Using the security lock feature	91
Statement of Volatility	91
Erasing volatile memory	92
Erasing non-volatile memory	92
Finding printer security information	92
Maintaining the printer	93
Cleaning the printer	93
Cleaning the printer	93
Checking the status of parts and supplies	93
Checking the status of parts and supplies on the printer control panel	93
Checking the status of parts and supplies from the Embedded Web Server	93
Estimated number of remaining pages	94
Ordering supplies	94
Ordering supplies using the Supplies Ordering Utility	94
Ordering supplies using Printer Home	94
Storing supplies	95
Replacing supplies	95
Replacing the toner cartridge	95
Replacing the imaging unit	97
Moving the printer	99
Before moving the printer	99
Moving the printer to another location	100
Shipping the printer	100
Managing the printer	101
Managing printer messages	101
Accessing Status Monitor Center	101
Checking the virtual display	101
Viewing reports	102
Configuring supply notifications from the Embedded Web Server	102
Modifying confidential print settings	103
Copying printer settings to other printers	103
Restoring factory default settings	104
Clearing jams	105
Avoiding jams	105
Understanding jam messages and locations	106
[x]-page jam, open front door. [20y.xx]	108
[x]-page jam, open rear door. [20y.xx]	111
[x]-page jam, clear standard bin. [20y.xx]	112
[x]-page jam, remove tray 1 to clear duplex. [23y.xx]	113
[x]-page jam, open tray [x]. [24y.xx]	114
[x]-page jam, clear manual feeder. [25y.xx]	115
Troubleshooting	117
Understanding the printer messages	117
Cartridge, imaging unit mismatch [41.xy]	117
Cartridge low [88.xy]	117
Cartridge nearly low [88.xy]	117
Cartridge very low, [x] estimated pages remain [88.xy]	117
Change [paper source] to [custom type name] load [orientation]	117
Change [paper source] to [custom string] load [orientation]	118
Change [paper source] to [paper size] load [orientation]	118
Change [paper source] to [paper type] [paper size] load [orientation]	118
Close front door	118
Complex page, some data may not have printed [39]	118
Defective flash detected [51]	118
Error reading USB drive. Remove USB.	119
Error reading USB hub. Remove hub.	119
Imaging unit low [84.xy]	119
Imaging unit nearly low [84.xy]	119
Imaging unit very low, [x] estimated pages remain [84.xy]	119
Incorrect paper size, open [paper source] [34]	119
Insert Tray [x]	119
Insufficient memory to support Resource Save feature [35]	120
Insufficient memory to collate job [37]	120
Insufficient memory for Flash Memory Defragment operation [37]	120
Insufficient memory, some Held Jobs were deleted [37]	120
Insufficient memory, some held jobs will not be restored [37]	120
Load [paper source] with [custom string] [orientation]	120
Load [paper source] with [custom type name] [orientation]	121
Load [paper source] with [paper size] [orientation]	121
Load [paper source] with [paper type] [paper size] [orientation]	121
Load Manual Feeder with [custom type name] [orientation]	121
Load Manual Feeder with [custom string] [orientation]	122
Load Manual Feeder with [paper size] [orientation]	122
Load Manual Feeder with [paper type] [paper size] [orientation]	122
Maintenance kit low [80.xy]	122
Maintenance kit nearly low [80.xy]	122
Maintenance kit very low, [x] estimated pages remain [80.xy]	122
Memory full [38]	123
Network [x] software error [54]	123
Non-Dell [supply type], see User’s Guide [33.xy]	123
Not enough free space in flash memory for resources [52]	124
PPDS font error [50]	124
Reinstall missing or unresponsive cartridge [31.xy]	124
Reinstall missing or unresponsive imaging unit [31.xy]	124
Remove paper from standard output bin	125
Replace cartridge, 0 estimated pages remain [88.xy]	125
Replace imaging unit, 0 estimated pages remain [84.xy]	125
Replace maintenance kit, 0 estimated pages remain [80.xy]	125
Replace unsupported cartridge [32.xy]	125
Replace unsupported imaging unit [32.xy]	125
SMTP server not set up. Contact system administrator.	125
Standard network software error [54]	126
Standard parallel port disabled [56]	126
Standard USB port disabled [56]	126
Too many flash options installed [58]	126
Too many trays attached [58]	126
Unformatted flash detected [53]	127
Unsupported option in slot [x] [55]	127
Solving printer problems	127
Basic printer problems	127
The printer is not responding	127
Printer display is blank	129
Option problems	129
Cannot detect internal option	129
Tray problems	130
Paper feed problems	131
Paper frequently jams	131
Paper jam message remains after jam is cleared	132
Jammed pages are not reprinted	132
Solving print problems	133
Printing problems	133
Multiple-language PDF files do not print	133
Error message about reading the flash drive appears	133
Print jobs do not print	134
Print job takes longer than expected	135
Job prints from the wrong tray or on the wrong paper	136
Incorrect characters print	137
Tray linking does not work	137
Large jobs do not collate	137
Unexpected page breaks occur	138
Print quality problems	138
Characters have jagged or uneven edges	138
Clipped pages or images	139
Shadow images appear on prints	140
Gray background on prints	141
Incorrect margins on prints	142
Paper curl	143
Print irregularities	143
Repeating defects appear on prints	145
Print is too dark	145
Print is too light	147
Printer is printing blank pages	148
Skewed print	149
Printer is printing solid black pages	150
Transparency print quality is poor	150
Streaked horizontal lines appear on prints	151
Streaked vertical lines appear on prints	152
Horizontal voids appear on prints	153
Vertical voids appear on prints	154
Toner specks appear on prints	155
Toner fog or background shading appears on prints	155
Toner rubs off	155
Uneven print density	156
Embedded Web Server does not open	156
Contacting technical support	158
Appendix	159
Dell Technical Support Policy	159
Contacting Dell	159
Warranty and Return Policy	160