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Gateway C-120 Gateway Notebook Reference Guide R2 for Windows XP - Page 134

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CHAPTER 9: Troubleshooting • If you have "how to" questions about using a program, see: • Online Help • Printed documentation • The Microsoft Windows documentation • The software publisher's Web site • See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your convertible notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your convertible notebook • Your convertible notebook was dropped • The case was damaged Instead, unplug your convertible notebook and contact a qualified computer technician. • Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your convertible notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. • The label on the bottom of your convertible notebook includes the Gateway Customer Care telephone number. For more information, see "Gateway contact information" on page 2. 126

Section	Page
Contents	3
About This Reference	9
About this guide	10
Accessing your online User Guide	10
Gateway contact information	10
Gateway model and serial number	11
Microsoft Certificate of Authenticity	11
For more information	12
Checking Out Your Notebook	13
Top	14
Front	15
Left	16
Right	17
Back	18
Bottom	19
Keyboard area	20
Setting Up and Getting Started	23
Working safely and comfortably	24
Reducing eye strain	24
Setting up your computer desk and chair	25
Sitting at your convertible notebook	25
Avoiding discomfort and injury from repetitive strain	26
Connecting the AC adapter	26
Protecting from power source problems	28
Connecting the dial-up modem	28
Connecting to a broadband modem or network	29
Starting your convertible notebook	29
Waking up your convertible notebook	31
Turning off your convertible notebook	31
Restarting (rebooting) your convertible notebook	32
Using the status indicators	33
Using the keyboard	34
Key types	35
System key combinations	36
Using the tablet control buttons	38
Programming the Windows Journal button	39
Using the fingerprint reader	41
Running the TouchStrip Tutorial	41
Enrolling your fingerprints	42
Using the Fingerprint Control Center	45
Using the password bank	45
Using the fingerprint reader features	46
Using the EZ Pad touchpad	47
Using the fingerprint reader as a touchpad	49
Using the display	50
Converting from notebook to tablet mode	50
Changing display orientation	52
Adjusting brightness	52
Using the ambient light sensor	53
Using the digital pen	53
Storing and removing the digital pen	54
Pen alarm	54
Using the touch sensitive screen	55
Adjusting the volume	56
Turning your wireless radio on or off	57
IEEE 802.11 wireless network radio	57
Bluetooth radio	58
Using Drives and Accessories	59
Using the DVD drive	60
Identifying drive types	60
Using a CD or DVD	61
Using the memory card reader	62
Memory card types	62
Inserting a memory card	62
Using a memory card	62
Removing a memory card	63
Adding and removing a PC Card	63
Using a port replicator	64
Installing a printer or other peripheral device	65
Connecting a USB device	65
Connecting an IEEE 1394 device	66
Viewing the display on a projector or monitor	67
Ordering accessories	68
Automobile/airplane power adapters	68
Batteries	68
Carrying cases	68
Digital pens	68
Hard drives	68
Memory	69
Port replicators	69
Printers	69
USB flash drive	69
Managing Power	71
Monitoring the battery charge	72
Recharging the battery	72
Changing the battery	73
Replacing the battery	73
Recalibrating the battery	74
Getting the most from your battery	75
Maximizing battery performance	75
Conserving battery power	75
Using alternate power sources	76
Changing power modes	77
Using power saving modes	77
Changing convertible notebook power settings	78
Changing the power scheme	78
Changing alarm options	80
Changing advanced settings	81
Activating and using Hibernate mode	82
Traveling with Your Notebook	85
Packing your convertible notebook	86
Traveling by air	86
Dial-up modem	86
Radio frequency wireless connections	87
Files	87
Security	88
Power	89
Additional tips	90
Maintaining Your Notebook	91
Caring for your convertible notebook	92
Display screen	93
Digital pen	93
Replacing the pen point	93
Cleaning your convertible notebook	94
Cleaning the exterior	94
Cleaning the keyboard	95
Cleaning the convertible notebook screen	95
Maintaining the battery	96
Storing batteries	96
Cleaning CDs or DVDs	97
Upgrading Your Notebook	99
Preventing static electricity discharge	100
Adding or replacing memory modules	101
Replacing the hard drive kit	104
Troubleshooting	109
Safety guidelines	110
First steps	110
Troubleshooting	111
Audio	111
Batteries	111
Digital pen	111
The convertible notebook does not respond to the digital pen	111
The pen tip does not line up with the pointer when you tap the screen	112
Diskette drive (external)	112
The diskette drive is not recognized	112
You see an “Access Denied” or “Write protect” error message	112
You see a “Disk is full” error message	112
You see a “Non-system disk,” “NTLDR is missing,” or “Disk error” error message	112
The diskette drive status indicator is lit continuously	112
Display	113
The screen is too dark	113
The screen resolution is not correct	113
The text on the display is dim or difficult to read	113
The display has pixels that are always dark or too bright	113
The display is blank	113
DVD drives	114
Your convertible notebook does not recognize a disc	114
An audio CD does not produce sound	114
A DVD movie will not play	115
You cannot eject a CD or DVD	115
Ethernet	115
File management	115
A file was accidentally deleted	115
Fingerprint reader	116
The fingerprint reader does not recognize your fingerprint	116
Hard drive	116
You see an “Insufficient disk space” error message	116
You see a “Data error” message	116
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	117
Internet	117
You cannot connect to the Internet	117
You see an “Unable to locate host” message and are unable to browse the Internet	118
Connecting to a Web site takes too long	118
People are sending you e-mail messages, but you have not received any mail	118
Keyboard	118
A keyboard character keeps repeating or you see a “Keyboard stuck” or “Key failure” error message	118
You are pressing a letter key and a number appears on the screen	118
An external keyboard does not work	119
Memory	119
You see a “Memory error” message	119
You see a “Not enough memory” error message	119
Memory card reader	119
Drive letter for the memory card slot does not appear in the Computer window	119
Modem (cable or DSL)	120
The modem does not connect	120
Modem (dial-up)	120
Your modem does not dial or does not connect	120
You cannot connect to the Internet	121
Your 56K modem does not connect at 56K	122
Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem	122
The modem is not recognized by your convertible notebook	122
The modem is noisy when it dials and connects	123
Mouse	124
The external mouse does not work	124
The external mouse works erratically	124
Networks (wired)	124
You cannot see the other computers on your wired Ethernet network	124
Your wired Ethernet network is running slower than you expect	125
You cannot connect to your company network	125
Internet Explorer is unable to access the Internet	125
You cannot connect to your home network	126
Networks (wireless)	126
You cannot use the wireless radio	126
You turned wireless networking on, but it takes a while to connect	126
Your connection on the network seems intermittent or your wireless network is running slower than you expect	126
You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web	127
You are in a wireless network, but no available networks are listed in the Connect to a network dialog box	127
Your wireless network is listed as a preferred network, but it has an “x” on it	128
Internet Explorer is unable to access the Internet	128
You cannot see other computers on your network	128
You cannot connect to your network	128
Passwords	129
Your convertible notebook does not accept your password	129
You forgot your startup password	129
PC Cards	129
You installed a PC Card and now your convertible notebook is having problems	129
Pointing device	129
Power	129
Your convertible notebook is not working on AC power	129
Your convertible notebook is not working on battery power	130
Printer	130
The printer will not turn on	130
The printer is on but will not print	130
You see a “Printer queue is full” error message	131
You see a “Printer is out of paper” error message	131
Sound	132
You are not getting sound from the built-in speakers	132
Status indicators	132
The status indicators are not functioning	132
Touchpad or pointing device	132
Touchpad or pointing device is not working	132
The convertible notebook is not responding when you click or tap on the touchpad or pointing device	132
The pointer moves unexpectedly	133
Video	133
The projector or external monitor is not working	133
Telephone support	133
Before calling Gateway Customer Care	133
Legal Information	135
Important safety information	136
Regulatory compliance statements	137
Product:	139
Environmental information	144
If your notebook has a DVD drive and an analog TV Out port, the following paragraph applies:	144
A	145
B	145
C	145
D	146
E	147
F	147
G	148
H	148
I	148
J	148
K	148
L	148
M	149
N	149
O	149
P	150
R	150
S	151
T	151
U	152
V	152
W	152