HTC One max User Guide - Page 146

146 Sync, backup, and reset HTC One max not responding? If HTC One max does not respond when you touch the screen or press the buttons, you can still restart it. Press and hold the POWER and VOLUME UP buttons for at least 10 seconds. HTC One max then restarts. Resetting HTC One max (Hard reset) If HTC One max has a persistent problem that cannot be solved, you can perform a factory reset (also called a hard reset or master reset). A factory reset reverts the phone back to its initial state - the state before you turned on the phone for the first time. The following will be removed from the phone when you do a factory reset: § Your Google Account § All accounts you've added in Settings > Accounts & sync and the data associated with these accounts § Personal data that you've created or synced to the phone such as your profile, contacts, messages, email, calendar events, and more § System and application data and settings § Downloaded apps Files such as your music, photos, videos, and documents will also be deleted if you select the Erase all data option. Be sure to back up any data and files you want to keep before you do a factory reset. A factory reset may not permanently erase all data from your phone, including personal information. Performing a factory reset from settings 1. Go to Settings, and then tap Backup & reset. 2. Tap Reset phone. 3. If you also want to delete media and other data on HTC One max, select Erase all data. To delete media and other data on your storage card, tap Erase SD card. 4. Tap OK.