Home » HP Manuals » Printers » HP Designjet 510 » Manual Viewer

HP Designjet 510 HP Designjet 510 Printer series - User's Guide: English - Page 109

What to do before you call, using Microsoft Windows. - reviews

Add to My Manuals
Save this manual to your list of manuals

Page 109 highlights

What to do before you call 1. Review the troubleshooting suggestions in this section: - In the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows). - If you have installed third party software drivers and RIPs refer to that user documentation. 2. If the problem appears to be related to your software application, first contact your software vendor. 3. If you still have difficulty, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems. 4. If you do call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly: - The printer you are using (the product number and the serial number, found on the label at the back of the printer). - The computer you are using. - Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers). - The cable you are using (by part number) and where you purchased it. - The type of interface used on your printer (parallel, or network). - The software name and version you are currently using. - If the problem is a system error it will have a error number; record the error number and have it ready. See Printer does not print.

Section	Page
Introduction	1
Introducing the documentation	2
Introducing your printer	3
Front view of printer	12
Printer connections	13
Paper and ink	14
Paper choice	15
Choosing paper	16
Paper types	17
Print times for a selected print quality	29
Printable area	30
Roll paper	34
Installing a new roll on the printer	35
Loading roll paper	36
Unloading roll paper	37
Removing roll paper from the printer	38
Removing roll paper from the spindle	39
Cutter replacement	40
Prerequisites	40
Important information	40
Sheet paper	41
Which side up?	42
Which edge first?	43
Loading sheet paper	44
Important	44
Unloading sheet paper	45
Important	45
Ink system	46
What are HP ink supplies?	47
Ink cartridges	47
Printheads	47
Component identification	48
Ink supply guidelines	49
Precautions	50
Color calibration	51
Drying time	52
Ink cartridges	56
Ink cartridge errors	57
Ink cartridge levels	58
Ink cartridge information	59
Ink cartridge replacement	60
Printheads	61
Printhead errors	62
Printhead information	63
Printhead replacement	64
Printhead alignment	65
Solutions	66
Solving problems	67
Finding the source of your problem	68
Print quality problems	69
Configuration correction	70
Troubleshooting procedure	71
Advance calibration	75
Stepped lines	77
Incomplete lines	78
Color alignment	79
Horizontal banding	80
Color accuracy	81
Ink supply problems	85
Printhead problems after replacement	85
Problems inserting the ink cartridge	85
Never clean inside the ink cartridge slots.	85
Unknown printhead error	86
Paper problems	87
Paper	88
Clearing a paper jam	89
Ink marks on the paper	92
Paper loading problems	95
Paper output problems	96
Image error	97
Image is incomplete	98
Printed image incorrect	100
Other sources of information	102
Other problems	103
Communication problems	104
Printer does not print	105
Printer seems too slow	106
Getting help	107
HP Customer Care	108
What to do before you call	109
HP Designjet Online	110
Front panel	112
The front panel	113
Navigation keys	114
Display screen	115
Action keys	116
Menu structure	117
Paper menu	118
Ink menu	119
Job Management menu	120
Set-up menu	121
Set-up menu (continued)	122
Navigating the menu system	123
Navigation example	124
Message descriptions	127
Printer options	141
Page format	142
Setting page size from the front panel	148
Image appearance	152
Print management	167
Printer configuration	170
Other	183
Care of the printer	184
Cleaning the printer	185
Storing and moving your printer	186
Installing expansion cards	187
Network card installation	188
Specifications	191
Functional specifications	192
Physical specifications	196
Memory specifications	197
Printer power specifications	198
Ecological specifications	199
Environmental specifications	200
Acoustic specifications	201
Connection specifications	202
Ordering accessories	205
Hardware	206
Consumable items	207
Glossary	208

Match case Limit results 1 per page

What to do before you call

Review the troubleshooting suggestions in this section:

–

In the relevant driver documentation supplied with this printer (for users sending PostScript files or those

using Microsoft Windows).

–

If you have installed third party software drivers and RIPs refer to that user documentation.

If the problem appears to be related to your software application, first contact your software vendor.

If you still have difficulty, refer to the

HP Support Services

booklet shipped with this printer. This document

contains a comprehensive list of various support services available to help solve printer problems.

If you do call one of the Hewlett-Packard offices, please have the following information available to help us

answer your questions more quickly:

–

The printer you are using (the product number and the serial number, found on the label at the back of the

printer).

–

The computer you are using.

–

Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,

modems, or special software drivers).

–

The cable you are using (by part number) and where you purchased it.

–

The type of interface used on your printer (parallel, or network).

–

The software name and version you are currently using.

–

If the problem is a system error it will have a error number; record the error number and have it ready. See

Printer does not print