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HP Designjet 510 HP Designjet 510 Printer series - User's Guide: English - Page 94

Smears or scratching on your printed paper, Cancel

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Smears or scratching on your printed paper This problem can appear on paper-based coated paper if a lot of ink is printed quickly. The paper cannot absorb the ink quickly enough and becomes distorted. As the printheads move over the paper, the printheads and the paper come into contact with each other and the printed image is smeared. 1. Press the Cancel key on the front panel; if you continue to print, the paper may damage the printheads. 2. Cancel the print job from your computer application. 3. In order to obtain better results perform the following: • Use HP recommended paper. If the image you are printing has intense color, use HP Heavy Coated Paper. • Try to increase the print margins by relocating the image in the page from your software applications. If the above fails to solve the problem of smears and scratching, change the paper type you are using to a nonpaper-based material such as HP Clear Film.

Section	Page
Introduction	1
Introducing the documentation	2
Introducing your printer	3
Front view of printer	12
Printer connections	13
Paper and ink	14
Paper choice	15
Choosing paper	16
Paper types	17
Print times for a selected print quality	29
Printable area	30
Roll paper	34
Installing a new roll on the printer	35
Loading roll paper	36
Unloading roll paper	37
Removing roll paper from the printer	38
Removing roll paper from the spindle	39
Cutter replacement	40
Prerequisites	40
Important information	40
Sheet paper	41
Which side up?	42
Which edge first?	43
Loading sheet paper	44
Important	44
Unloading sheet paper	45
Important	45
Ink system	46
What are HP ink supplies?	47
Ink cartridges	47
Printheads	47
Component identification	48
Ink supply guidelines	49
Precautions	50
Color calibration	51
Drying time	52
Ink cartridges	56
Ink cartridge errors	57
Ink cartridge levels	58
Ink cartridge information	59
Ink cartridge replacement	60
Printheads	61
Printhead errors	62
Printhead information	63
Printhead replacement	64
Printhead alignment	65
Solutions	66
Solving problems	67
Finding the source of your problem	68
Print quality problems	69
Configuration correction	70
Troubleshooting procedure	71
Advance calibration	75
Stepped lines	77
Incomplete lines	78
Color alignment	79
Horizontal banding	80
Color accuracy	81
Ink supply problems	85
Printhead problems after replacement	85
Problems inserting the ink cartridge	85
Never clean inside the ink cartridge slots.	85
Unknown printhead error	86
Paper problems	87
Paper	88
Clearing a paper jam	89
Ink marks on the paper	92
Paper loading problems	95
Paper output problems	96
Image error	97
Image is incomplete	98
Printed image incorrect	100
Other sources of information	102
Other problems	103
Communication problems	104
Printer does not print	105
Printer seems too slow	106
Getting help	107
HP Customer Care	108
What to do before you call	109
HP Designjet Online	110
Front panel	112
The front panel	113
Navigation keys	114
Display screen	115
Action keys	116
Menu structure	117
Paper menu	118
Ink menu	119
Job Management menu	120
Set-up menu	121
Set-up menu (continued)	122
Navigating the menu system	123
Navigation example	124
Message descriptions	127
Printer options	141
Page format	142
Setting page size from the front panel	148
Image appearance	152
Print management	167
Printer configuration	170
Other	183
Care of the printer	184
Cleaning the printer	185
Storing and moving your printer	186
Installing expansion cards	187
Network card installation	188
Specifications	191
Functional specifications	192
Physical specifications	196
Memory specifications	197
Printer power specifications	198
Ecological specifications	199
Environmental specifications	200
Acoustic specifications	201
Connection specifications	202
Ordering accessories	205
Hardware	206
Consumable items	207
Glossary	208

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Smears or scratching on your printed paper

This problem can appear on paper-based coated paper if a lot of ink is printed quickly. The paper cannot absorb

the ink quickly enough and becomes distorted. As the printheads move over the paper, the printheads and the

paper come into contact with each other and the printed image is smeared.

Press the

Cancel

key on the front panel; if you continue to print, the paper may damage the printheads.

Cancel the print job from your computer application.

In order to obtain better results perform the following:

•

Use HP recommended paper. If the image you are printing has intense color, use HP Heavy Coated Paper.

•

Try to increase the print margins by relocating the image in the page from your software applications.

If the above fails to solve the problem of smears and scratching, change the paper type you are using to a non-

paper-based material such as HP Clear Film.