HP Designjet T770 HP Designjet T770 & T1200 Printer series - Users Guide - Page 204

HP Designjet T770 and T1200 accessories Hewlett Packard Limited Warranty Statement HP product HP hardware product HP software product Limited warranty period 1 year 90 days Legal information A. Extent of HP Limited Warranty 1. HP warrants to you, the end-user customer, that the HP hardware products will be free from defects in materials and workmanship under normal usage during the Limited Warranty Period specified above. The Limited Warranty Period starts on the date of purchase by you. Your dated sales or delivery receipt, showing the date of purchase of the product, is your proof of purchase date. You may be required to provide proof of purchase as a condition of receiving warranty service. 2. For software products, HP's Limited Warranty applies only to a failure to execute programming instructions for the Limited Warranty Period specified above, due to defects in material and workmanship, when properly installed and used on the device designated by HP. HP further warrants that HP-owned standard software will substantially conform to specifications. HP does not warrant that software will operate in hardware and software combinations selected by you, or meet requirements specified by you. 3. HP does not warrant that the operation of any product will be uninterrupted or error-free. 4. HP's Limited Warranty covers only those defects that arise as a result of normal use of the HP products, and does not cover any other problems, including those that arise as a result of: a. Improper or inadequate maintenance or calibration b. Accessories, software, interfacing, paper, parts, ink or supplies not provided or supported by HP c. Operation outside the product's specifications d. Improper site preparation or maintenance e. Unauthorized modification or misuse 5. If HP or an HP authorized service provider receives, during the applicable warranty period, notice of a defect in any product covered by this HP Limited Warranty, HP shall, at its option, either repair or replace the product that proved to be defective. 6. Customer self-repair warranty service. HP products are designed with many Customer SelfRepair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self-repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self-repair is optional. These parts are also designed for Customer Self-Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product. Based on availability and where geography permits, CSR parts will be shipped for next-businessday delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of 196 Chapter 22 Legal information ENWW