Edges of objects are darker than expected
......................................................................................
164
Horizontal lines at the end of a cut sheet print
.................................................................................
164
Vertical lines of different colors
........................................................................................................
165
White spots on the print
....................................................................................................................
165
Colors are inaccurate
.......................................................................................................................
165
Colors are fading
..............................................................................................................................
166
The image is incomplete (clipped at the bottom)
..............................................................................
166
The image is clipped
........................................................................................................................
166
Some objects are missing from the printed image
...........................................................................
167
A PDF file is clipped or objects are missing
.....................................................................................
167
The Image Diagnostics Print
............................................................................................................
168
If you still have a problem
.................................................................................................................
170
17
Troubleshooting ink cartridge and printhead issues
Cannot insert an ink cartridge
..........................................................................................................
172
Ink cartridge status messages
..........................................................................................................
172
Cannot insert a printhead
.................................................................................................................
172
The front-panel display recommends reseating or replacing a printhead
........................................
172
Clean the printheads
........................................................................................................................
173
Clean the printhead drop detector
....................................................................................................
173
Align the printheads
..........................................................................................................................
176
Printhead status messages
..............................................................................................................
178
18
Troubleshooting general printer issues
The printer will not start
....................................................................................................................
180
The printer does not print
.................................................................................................................
180
The printer seems slow
....................................................................................................................
181
Communication failures between computer and printer
...................................................................
181
Cannot access the HP Utility
............................................................................................................
182
Cannot access the Embedded Web Server
.....................................................................................
182
Automatic file system check
.............................................................................................................
182
An AutoCAD 2000 memory allocation error
.....................................................................................
183
No output when printing from Microsoft Visio 2003
..........................................................................
183
Unavailable driver features when printing from QuarkXpress
.........................................................
183
Printer alerts
.....................................................................................................................................
184
19
Front-panel error messages
20
HP Customer Care
Introduction
.......................................................................................................................................
188
HP Professional Services
.................................................................................................................
188
HP Instant Support
...........................................................................................................................
189
HP Proactive Support
.......................................................................................................................
189
Contact HP Support
.........................................................................................................................
190
ENWW
vii