HP StorageWorks 1606 Brocade Fabric OS Troubleshooting and Diagnostics Guide v - Page 19

Gathering information for your switch support provider, Setting up your switch for FTP

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Gathering information for your switch support provider 1 TABLE 2 Symptom Common symptoms User is unable to change switch settings Virtual Fabric does not form Zone configuration mismatch Zone content mismatch Zone type mismatch Areas to check RBAC settings Account settings FIDs Effective configuration Effective configuration Effective configuration Chapter or Document Chapter 6, "Security Issues" Chapter 7, "Virtual Fabrics" Chapter 9, "Zone Issues" Chapter 9, "Zone Issues" Chapter 9, "Zone Issues" Gathering information for your switch support provider If you are troubleshooting a production system, you must gather data quickly. As soon as a problem is observed, perform the following tasks. For more information about these commands and their operands, refer to the Fabric OS Command Reference. 1. Enter the supportSave command to save RASLOG, TRACE, supportShow, core file, FFDC data, and other support information from the switch, chassis, blades, and logical switches. 2. Gather console output and logs. NOTE To execute the supportSave command on the chassis, you will need to log in to the switch on an account with the admin role that has the chassis role permission. Setting up your switch for FTP 1. Connect to the switch and log in using an account assigned to the admin role. 2. Type the supportFtp command and respond to the prompts. Example of supportFTP command switch:admin> supportftp -s Host IP Addr[1080::8:800:200C:417A]: User Name[njoe]: userFoo Password hidden> Remote Dir[support]: supportftp: parameters changed Capturing a supportSave 1. Connect to the switch and log in using an account assigned to the admin role. 2. Type the appropriate supportSave command based on your needs: • If you are saving to an FTP or SCP server, use the following syntax: supportSave When invoked without operands, this command goes into interactive mode. The following operands are optional: Fabric OS Troubleshoot and Diagnostics Guide 5 53-1001340-01

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Fabric OS Troubleshoot and Diagnostics Guide
5
53-1001340-01
Gathering information for your switch support provider
1
Gathering information for your switch support provider
If you are troubleshooting a production system, you must gather data quickly. As soon as a problem
is observed, perform the following tasks. For more information about these commands and their
operands, refer to the
Fabric OS Command Reference
.
1.
Enter the
supportSave
command to save RASLOG, TRACE, supportShow, core file, FFDC data,
and other support information from the switch, chassis, blades, and logical switches.
2.
Gather console output and logs.
NOTE
To execute the
supportSave
command on the chassis, you will need to log in to the switch on an
account with the admin role that has the chassis role permission.
Setting up your switch for FTP
1.
Connect to the switch and log in using an account assigned to the admin role.
2.
Type the
supportFtp
command and respond to the prompts.
Example of supportFTP command
switch:admin>
supportftp -s
Host IP Addr[1080::8:800:200C:417A]:
User Name[njoe]:
userFoo
Password[********]:
<hidden>
Remote Dir[support]:
supportftp: parameters changed
Capturing a supportSave
1.
Connect to the switch and log in using an account assigned to the admin role.
2.
Type the appropriate
supportSave
command based on your needs:
•
If you are saving to an FTP or SCP server, use the following syntax:
supportSave
When invoked without operands, this command goes into interactive mode. The following
operands are optional:
User is unable to change switch settings
RBAC settings
Account settings
Chapter 6, “Security Issues”
Virtual Fabric does not form
FIDs
Chapter 7, “Virtual Fabrics”
Zone configuration mismatch
Effective configuration
Chapter 9, “Zone Issues”
Zone content mismatch
Effective configuration
Chapter 9, “Zone Issues”
Zone type mismatch
Effective configuration
Chapter 9, “Zone Issues”
TABLE 2
Common symptoms
Symptom
Areas to check
Chapter or Document