HP StorageWorks 1606 Brocade Fabric OS Troubleshooting and Diagnostics Guide v - Page 22

1 Building a case for your switch support provider Detailed problem information Obtain as much of the following informational items as possible prior to contacting the SAN technical support vendor. Document the sequence of events by answering the following questions: • When did problem occur? • Is this a new installation? • How long has the problem been occurring? • Are specific devices affected? † If so, what are their World Wide Node Names? • What happened prior to the problem? • Is the problem reproducible? † If so, what are the steps to produce the problem? • What configuration was in place when the problem occurred? • A description of the problem with the switch or the fault with the fabric. • The last actions or changes made to the system environment: † settings † supportShow output • Host information: † OS version and patch level † HBA type † HBA firmware version † HBA driver version † Configuration settings • Storage information: † Disk/tape type † Disk/tape firmware level † Controller type † Controller firmware level † Configuration settings † Storage software (such as EMC Control Center, Veritas SPC, etc.) 8. If this is a Brocade 48000, Brocade DCX or DCX-4S enterprise-class platform, are the CPs in-sync? Yes or no. Use the haShow command to determine the answer. 9. List out when and what were the last actions or changes made to the switch, the fabric, and the SAN or metaSAN? TABLE 3 Environmental changes Type of Change Date when change occurred 8 Fabric OS Troubleshoot and Diagnostics Guide 53-1001340-01