HP StorageWorks 2/16V Brocade Fabric OS Documentation Addendum - Supporting Fa - Page 13

Getting Technical Help

Get HP StorageWorks 2/16V - SAN Switch PDF manuals and user guides View all HP StorageWorks 2/16V manuals
Add to My Manuals
Save this manual to your list of manuals

Page 13 highlights

Getting Technical Help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. General Information • Technical Support contract number, if applicable • Switch model • Switch operating system version • Error numbers and messages received • supportSave command output • Detailed description of the problem and specific questions • Description of any troubleshooting steps already performed and results • Serial console and telnet session logs • syslog message logs 2. Switch Serial Number The switch serial number and corresponding bar code are provided on the serial number label, as illustrated below. : *FT00X0054E9* FT00X0054E9 The serial number label is located as follows: • SilkWorm 3014-On the top of the chassis, under the insertion arm • SilkWorm 3016 and 4012-On the bottom of the switch module • SilkWorm 4018-On the top of the blade • SilkWorm 200E, 3200, 3250 and 3850-On the bottom of the chassis • SilkWorm 3800 and 3900- Nonport side of the chassis • Brocade 5000, SilkWorm 4100, 4900, and 7500-On the switch ID pull-out tab located inside the chassis on the port side on the left • SilkWorm 4016-Top of the switch module • SilkWorm 4024-Bottom of the switch module • SilkWorm 12000, 24000, and 48000-Inside the chassis next to the power supply bays • SilkWorm Multiprotocol Router Model AP7420-On the bottom of the chassis and on the back of the chassis. Fabric OS v5.2.X Documentation Addendum xi Publication Number: 53-1000429-01-HP

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
Fabric OS v5.2.X Documentation Addendum
xi
Publication Number: 53-1000429-01-HP
Getting Technical Help
Contact your switch support supplier for hardware, firmware, and software support, including product
repairs and part ordering. To expedite your call, have the following information available:
1.
General Information
•
Technical Support contract number, if applicable
•
Switch model
•
Switch operating system version
•
Error numbers and messages received
•
supportSave
command output
•
Detailed description of the problem and specific questions
•
Description of any troubleshooting steps already performed and results
•
Serial console and telnet session logs
•
syslog message logs
2.
Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label, as
illustrated below.
:
The serial number label is located as follows:
•
SilkWorm 3014
—On the top of the chassis, under the insertion arm
•
SilkWorm
3016 and 4012
—On the bottom of the switch module
•
SilkWorm 4018
—On the top of the blade
•
SilkWorm 200E, 3200, 3250 and 3850
—On the bottom of the chassis
•
SilkWorm 3800 and 3900
— Nonport side of the chassis
•
Brocade 5000, SilkWorm 4100, 4900, and 7500
—On the switch ID pull-out tab located inside
the chassis on the port side on the left
•
SilkWorm 4016
—Top of the switch module
•
SilkWorm 4024
—Bottom of the switch module
•
SilkWorm 12000, 24000, and 48000
—Inside the chassis next to the power supply bays
•
SilkWorm Multiprotocol Router Model AP7420
—On the bottom of the chassis and on the back
of the chassis.
*FT00X0054E9*
FT00X0054E9