HP Surestore Tape Library Model 2/28 HP DLT Tape Library 28/48-Slot - User& - Page 70

Drive Cleaning Issues, Table 4-7, Problem, Cause, Solution

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Library Operation Cleaning the Tape Drives Drive Cleaning Issues Table 4-7 lists circumstances that can cause a drive cleaning message, C , to appear when a tape cartridge may be at fault. Note that: • The tape drives do not require scheduled cleaning maintenance. Excessive use of the cleaning cartridge can cause unnecessary wear on the drive head. Table 4-7 • After 20 cleaning cycles, the cleaning cartridge must be replaced. Drive Cleaning Issues Problem Cause Solution A new data tape cartridge is used and a drive cleaning message displays. Debris from the tape manufacturing process has been deposited on the drive head. Clean the drive using the tape library cleaning procedure in "Cleaning the Tape Drives" on page 4-23. If the message displays again within a short amount of time, return the cartridge for a warranty replacement. An older, frequently-used data tape cartridge is loaded and a drive cleaning message displays. Dust from frequent tape loads and unloads has most likely built up on the tape cartridge and was deposited on the drive head. Clean the outside of the tape cartridge using a damp cloth. Clean the tape drive using the tape drive cleaning procedure in "Cleaning the Tape Drives" on page 4-23. An older, frequently used tape causes a cleaning message to display for the second time. The tape is probably damaged. (Damaged cartridges can cause unnecessary use of the cleaning cartridge.) Clear the error message by unloading and then reloading the problem tape cartridge. Back up data from the damaged cartridge to another tape cartridge and discard the damaged one. Cleaning errors do not go away after three cleaning cycles. Debris has been deposited on the head of the drive in such a way that cleaning will not remove it. Contact an HP qualified service representative. The drive may need to be replaced. 4-26

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4-26
Library Operation
Cleaning the Tape Drives
Drive Cleaning Issues
Table 4-7 lists circumstances that can cause a drive cleaning message,
, to
appear when a tape cartridge may be at fault. Note that:
•
The tape drives
do not require scheduled cleaning maintenance
.
Excessive use of the cleaning cartridge can cause unnecessary wear on
the drive head.
•
After 20 cleaning cycles, the cleaning cartridge must be replaced.
Table 4-7
Drive Cleaning Issues
C
Problem
Cause
Solution
A new data tape
cartridge is used and a
drive cleaning
message displays.
Debris from the tape
manufacturing process
has been deposited on
the drive head.
Clean the drive using the tape library
cleaning procedure in “Cleaning the Tape
Drives” on page 4-23.
If the message displays again within a
short amount of time, return the cartridge
for a warranty replacement.
An older,
frequently-used data
tape cartridge is
loaded and a drive
cleaning message
displays.
Dust from frequent tape
loads and unloads has
most likely built up on
the tape cartridge and
was deposited on the
drive head.
Clean the
outside
of the tape cartridge
using a damp cloth.
Clean the tape drive using the tape drive
cleaning procedure in “Cleaning the Tape
Drives” on page 4-23.
An older, frequently
used tape causes a
cleaning message to
display for the second
time.
The tape is probably
damaged. (Damaged
cartridges can cause
unnecessary use of the
cleaning cartridge.)
Clear the error message by unloading and
then reloading the problem tape cartridge.
Back up data from the damaged cartridge
to another tape cartridge and discard the
damaged one.
Cleaning errors do not
go away after three
cleaning cycles.
Debris has been
deposited on the head of
the drive in such a way
that cleaning will not
remove it.
Contact an HP qualified service
representative. The drive may need to be
replaced.