IBM 689912U Hardware Maintenance Manual - Page 255
Problem Resolution Worksheet, Obtaining the Necessary Data
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Problem Resolution Worksheet Before calling your service representative: 1. Make a copy of the problem resolution worksheet contained in the Installing and Operating Your Network manual or in the README.OS2 file available on the IBM Wireless LAN 'OS/2 Base - Workstation diskette' (volume2). 2. Collect and fill in the information listed in it (see "Obtaining the Necessary Data"). 3. Make a backup copy of the important files, depending on your station type (see "Making a Backup Copy of Files" on page 246). Obtaining the Necessary Data Find the level of the operating system, and the date and size of certain system files: - OS/2 base: - Type SYSLEVEL at the OS/2 Prompt and record the IBM Wireless LAN application level. - Get the size and dates for files by typing: DIR IBMWLB.OS2 /S. - NetWare Base: Type MODULE at the server prompt on the system console and get size and dates for the following modules: - IBMWLCOM.NLM - IBMWLNAP.NLM - IBMWLWNC.NLM - IBMWLWCA.NLM - IBMWLERL.NLM or IBMWLPRX.NLM - IBMWL.LAN - OS/2 Workstation: - Type SYSLEVEL at the OS/2 Prompt and record the IBM Wireless LAN application level. - For an NDIS workstation, get size and dates for files by typing DIR IBMWLO.OS2 /S. - For an ODI workstation, get size and dates for files by typing DIR IBMWLᑍ.SYS /S. - DOS/Windows Remote station - For an NDIS workstation: Type IBMWLLV2 at the DOS Prompt and record the IBM Wireless LAN application level. Get the size and dates for files by typing DIR IBMWL.DOS /S. Reference Information 245