Konica Minolta bizhub 25e bizhub 25e Administrators Guide - Page 103

Troubleshooting, Cannot connect to the network

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Troubleshooting Read this section if trouble occurs with the machine. Contact your local technical representative if the following steps do not solve the problem. Cannot connect to the network If problems occur when performing operations using a computer, such as using Message Board, or using the Scan to Folder functions, check the following table first. Status Cannot connect to the network Things to check Countermeasure Is the power cable firmly inserted? Check whether it is firmly inserted into the power socket and power plug. Are the network settings correct? Specify the correct network settings in the machine. For details, see "Specifying the network settings" (page 2-16). Is the LAN cable firmly inserted? Check whether the LAN cable is firmly inserted into the machine and any network devices (LAN hubs, routers, etc.) Is the LAN cable or LAN card damaged? Check the LAN cable or LAN card. If one of them is damaged, replace it. Is the power of any network Turn ON the power of any network devices accessories (LAN hubs, (LAN hubs, routers, etc.). routers, etc.) turned ON? Are any network devices (LAN hubs, routers, etc.) damaged? Connect the device to another port, and check whether it operates properly. If it does not operate, replace the device. Are the settings of the network device correct? Refer to the instruction manual of the device to specify the correct network settings in the machine. If you replace a device, specify the network settings again. 4-4 Troubleshooting

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4-4
Troubleshooting
Troubleshooting
Read this section if trouble occurs with the machine.
Contact your local technical
representative if the following steps do not solve the problem.
Cannot connect to the network
If problems occur when performing operations using a computer, such as using Message
Board, or using the Scan to Folder functions, check the following table first.
Status
Things to check
Countermeasure
Cannot connect to
the network
Is the power cable firmly
inserted?
Check whether it is firmly inserted into the
power socket and power plug.
Are the network settings
correct?
Specify the correct network settings in the
machine.
For details, see
“Specifying the
network settings” (page 2-16)
.
Is the LAN cable firmly
inserted?
Check whether the LAN cable is firmly
inserted into the machine and any network
devices (LAN hubs, routers, etc.)
Is the LAN cable or LAN
card damaged?
Check the LAN cable or LAN card.
If one of
them is damaged, replace it.
Is the power of any network
accessories (LAN hubs,
routers, etc.) turned ON?
Turn ON the power of any network devices
(LAN hubs, routers, etc.).
Are any network devices
(LAN hubs, routers, etc.)
damaged?
Connect the device to another port, and check
whether it operates properly.
If it does not operate, replace the device.
Are the settings of the
network device correct?
Refer to the instruction manual of the device
to specify the correct network settings in the
machine.
If you replace a device, specify the network
settings again.