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Kyocera ECOSYS M6526cdn ECOSYS M6026cdn/M6526cdn/Type B Operation Guide - Page 488

Solving Malfunctions, Symptom, Checkpoints, Corrective Actions, Reference - service manual

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Troubleshooting Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. Symptom The operation panel does not respond when the main power switch is turned on. Pressing the Start key does not produce copies. Blank sheets are ejected. Faint or blurred printing Checkpoints Is the machine plugged in? Is there a message on the Message Display? Is the machine in Sleep mode? Are the originals loaded correctly? - Is the machine in Auto Density mode? Is the machine in Manual Density mode? Is the toner distributed evenly within the toner container? Is there a message indicating the addition of toner? Is the paper damp? Is EcoPrint mode enabled? - - - Corrective Actions Plug the power cord into an AC outlet. Determine appropriate response to the message and respond accordingly. Press the Energy saver key to recover the machine from Sleep mode. The machine will be ready to copy within 20 seconds. When placing originals on the platen, place them face-down and align them with the original size indicator plates. When placing originals in the document processor, place them face-up. Check that the application software is correctly operated. Set the correct density level for auto density. Select the correct density level. Shake the toner container from side to side about several times. Replace the toner container. Replace the paper with new paper. Disable EcoPrint mode. Make sure the paper type setting is correct the paper being used. Conduct color calibration either by switching the machine off then on or using the operation panel. Try adjusting the color control settings using the printer driver. Reference Page - - 2-9 2-65 2-67 - - 5-16 9-4 9-4 2-47 4-10 8-13 8-16 8-126 - 10-2

Section	Page
Included Guides	2
DVD (Product Library)	2
Safety Conventions in This Guide	3
Contents	4
Quick Guide	7
To make copies	7
To print	7
To send documents	8
To send a FAX (Only on products with the fax function installed)	9
Menu Map	10
Environment	23
Cautions when handling consumables	24
Other precautions	25
Laser Safety (Europe)	26
SAFETY OF LASER BEAM (USA)	27
Safety Instructions Regarding the Disconnection of Power (USA)	29
Legal Restriction on Copying/Scanning	31
Legal and Safety Information	33
Legal Information	34
Regarding Trade Names	35
Energy Saving Control Function	39
Automatic 2-Sided Copy Function	39
Paper Recycling	39
Energy Star (ENERGY STAR®) Program	39
About this Operation Guide	40
Conventions in This Guide	41
1 Part Names	43
Operation Panel	44
Machine	46
2 Preparation before Use	49
Check bundled items	50
Documents Contained in the Included DVD	50
Determining the Connection Method and Preparing Cables	51
Connection Example	51
Preparing Necessary Cables	52
Connecting Cables	53
Power On/Off	55
Power On	55
Power Off	55
Energy Saver Function	57
Low Power Mode	57
Sleep and Auto Sleep	57
Switching the Language for Display [Language]	59
Setting Date and Time	60
Network Setup (LAN Cable Connection)	63
TCP/IP (IPv4) Setup (when an IP address is automatically assigned)	63
TCP/IP (IPv4) Setup (by Entering IP Addresses)	65
Installing Software	71
Software on DVD (Windows)	71
Installing Printer Driver in Windows	72
Installing Printer Driver in Macintosh	77
Uninstalling the Software	80
Setting TWAIN Driver	81
Setting the WIA Driver (Windows Vista™, Windows® Server 2008 and Windows 7)	82
Command Center RX	84
Accessing Command Center RX	85
Changing Security Settings	86
Changing Device Information	87
E-mail settings	88
Registering Destinations	91
Registering a Custom Box	92
Printing a document stored in a Custom Box	93
Loading Paper	95
Before Loading Paper	95
Loading Paper in the Cassettes	96
Loading Paper in the Multi Purpose Tray	99
Loading Envelopes or Hagaki	101
Paper stopper	104
Specifying Paper Size and Media	105
Loading Originals	113
Placing Originals on the Platen	113
Loading Originals in the Document Processor	114
3 Basic Operation	117
Login/Logout	118
One-Touch Keys and Program Keys	119
Registering Settings	120
Changing and Deleting Settings	121
Recalling Settings	121
Message Display	122
Copying	123
Adjusting Density	125
Selecting Image Quality	126
Zoom Copying	128
Duplex Copying	131
Collate Copying	135
Printing - Printing from Applications	137
Printer Driver Help	139
Printing by AirPrint	139
Sending	140
Send as E-mail	141
Send to Folder (SMB)/Send to Folder (FTP)	143
Preparation for sending a document to a PC	147
Creating a Shared Folder	148
Configuring Windows Firewall (for Windows 7)	152
Confirm Destination Screen	156
Specifying Destination	157
Choosing from the Address Book	157
Destination Search	158
Choosing by One-Touch Key	159
Sending to Different Types of Destinations (Multi Sending)	160
Scanning using TWAIN	161
Canceling Jobs	162
Canceling Jobs	162
Checking Remaining Toner and Paper	163
Checking Remaining Toner	163
Checking Remaining Paper	163
4 Copying Functions	165
Original Size	166
Paper Selection	168
Selecting the Cassette	168
Selecting the Multi Purpose Tray	169
Original Orientation	172
When placing originals on the platen	172
When placing originals on the document processor	172
EcoPrint	174
Combine Mode	175
2-in-1 Mode	175
4-in-1 Mode	176
Types of Page Boundary Lines	176
Continuous Scan	178
Job Finish Notice	179
File Name Entry	181
Print Override	182
Color Selection	183
Color Balance	184
Sharpness	186
Background Density	187
Saturation	189
5 Sending Functions	191
Original Size	192
Sending Size	194
Zoom	196
Duplex Sending	198
Original Orientation	200
File Format	202
File Separation	204
Original Image	205
Adjusting Density	206
Scan Resolution	207
Color / Grayscale / Black and White Selection	208
Continuous Scan	209
File Name Entry	210
Subject and Body Entry	211
Sharpness	212
Background Density	213
WSD Scan	215
Job Finish Notice	217
FTP Encrypted TX	219
Scanning Image using Application	220
6 Document Box	221
Printing Documents Stored in USB Memory	222
Limitations	222
Printing	222
JPEG/TIFF Print	223
XPS FitTo Page	224
Saving Documents to USB Memory (Scan to USB)	225
Storing Documents	225
Removing USB Memory	227
Printing from a Custom Box	228
Custom Box display	228
File operations (Printing, deleting and moving files)	230
Printing from a Job Box	236
Private Print	236
Quick Copy mode	238
7 Status / Job Cancel	241
Checking Job Status	242
Available Status Screens	242
When complete job name not displayed in detailed information	243
When complete job name not displayed in detailed information	245
When complete destination name not displayed in detailed information	245
When complete job name not displayed in detailed information	247
When complete destination information not displayed in detailed information	247
Checking Job History	248
Available Job History Screens	248
Displaying Print Job Log	248
When complete job name not displayed in detailed information	249
When complete destination information not displayed in detailed information	249
Displaying Send Job Log	250
When complete job name not displayed in detailed information	251
When complete destination name not displayed in detailed information	251
Displaying Store Job Log	251
When complete job name not displayed in detailed information	252
When complete destination information not displayed in detailed information	252
Sending the Job Log History	253
Displaying Job Log History Menu	253
Setting the destination	254
Confirming Current Destination	254
Registering Destination	255
Automatic Job Log History Transmission	256
Manual Job Log History Transmission	256
Setting E-mail Subject	257
Personal information in the job log	258
Pause and Resumption of Jobs	259
Canceling of Jobs	259
Device/Communication	260
Check of Device Status	260
Handling the Devices	261
8 Default Setting (System Menu)	263
Common Settings	264
How to display the Sys. Menu/Count. menu	264
Switching the Language for Display [Language]	265
Default Screen	267
Sound	268
Display Bright.	269
Original/Paper Settings	270
Preset Limit	288
Switching Unit of Measurement	289
Error Handling	290
Function Defaults	292
Login Operation	324
RAM Disk Mode	325
Format SSD	326
Format SD Card	327
Optional Memory	328
TonerAlert Level	330
Copy Settings	331
Paper Selection	331
Auto Paper Selection	332
Auto % Priority	333
DP Read Action	334
Select Key Set	335
Sending Settings	337
Select Key Set	337
Destination confirmation screen before transmission	339
Default Screen	340
Send and Forward	341
Document Box Settings	345
Select Key Set	345
Custom Box	347
Job Box	359
Printer Settings	361
Emuration Set	361
Color Setting	364
EcoPrint	364
Override A4/LTR	365
Duplex	366
Copies	367
Orientation	369
Gloss Mode	370
Wide A4	371
FormFeed Timeout	371
LF Action	372
CR Action	373
Job Name	374
User Name	375
Paper Feed Mode	376
Auto Cass.Change	377
Printing Reports/Sending Notice	379
Printing Reports	379
Send Result Report	383
Adjustment/Maintenance	385
Copy Denst. Adj.	385
Send/Box Density	386
Backgrnd Density	387
AutoColorCorrect	388
ColorCalibration	388
Color Regist.	389
Correct. Bk Line	396
LaserScanner Cln (Laser scanner cleaning mode setting)	397
Drum Refresh (Drum refresh mode setting)	398
Altitude Adj. (Altitude adjustment setting)	399
MC (Main charger output setting)	400
Mem.Diagnostics	401
Date/Timer	403
Date/Time	403
Date Format	405
Time Zone	406
Summer Time	407
Auto Panel Reset	408
Auto Error Clear	415
Unusable Time	418
Editing Destination (Address Book/Adding One-Touch Keys)	420
Adding an Individual Destination	420
Entering Folder (SMB/FTP) Address	422
Adding a Group	426
Editing a Destination	430
Adding a Destination on One-touch Key	432
Restarting the System	435
Network Setup	436
LAN Interface Setup	436
TCP/IP (IPv4) Setup	437
TCP/IP (IPv6) Setup	437
Bonjour Settings	439
WSD Scan Setup	440
WSD Print Setup	441
Protocol Detail	443
Restart Network	446
Network Security	447
SSL Setting	447
SNMPv3 Setting	455
IPSec Setting	456
Optional Network	458
TCP/IP Settings	458
Restart Network	468
NW InterfaceSend	470
Interface Block Setting	471
USB Host (USB memory slot setting)	471
USB Device (USB interface setting)	472
USB Storage (USB storage setting)	473
Optional interface (Optional interface card setting)	475
Security Level (Security Level setting)	476
Optional Functions	477
Opt. Functions	477
9 Maintenance	479
Cleaning	480
Glass Platen	480
Document Processor	480
Cleaning the paper transfer unit	481
Toner Container Replacement	482
Toner Container Replacement	482
Replacing the Waste Toner Box	484
Replacing the Waste Toner Box	484
Prolonged Non-Use and Moving of the Machine	486
10 Troubleshooting	487
Solving Malfunctions	488
Responding to Error Messages	494
Alphanumeric	494
Clearing Paper Jams	502
Paper jams	502
Online Help Messages	503
Multi Purpose Tray	503
Paper Cassette/Paper Feeder	504
Paper jam in the paper feeder	505
Inside the Machine	505
Document Processor	506
11 Management	509
User Login Administration	510
First User Login Administration	510
Displaying user login administration	510
Enabling/Disabling User Login Administration	511
Login/Logout	513
Adding a User	514
Changing User Properties	516
Enabling/Disabling Group Authentication	518
Displaying Network User Property	519
Unknown login user name Job	520
Job Accounting	521
First Job Accounting Setup	521
Enabling/Disabling Job Accounting	521
Login/Logout	523
AccountingAccess	524
Adding an Account	526
Managing Accounts	527
Managing the Copier/Printer Counts	529
Restricting the Use of the Machine	530
Default Counter Limit	535
Counting the Number of Pages Printed	537
Printing an Accounting Report	541
Checking the Counter	543
Appendix	545
Optional Equipment	546
Overview of Optional Equipment	546
Paper Feeder	546
Expansion Memory	546
Card Authentication Kit	548
SSD	548
Network Interface Kit	549
Wireless Network Interface Kit	549
USB Keyboard	549
ThinPrint Option	549
Optional Function	550
Character Entry Method	553
Keys Used	553
Selecting Type of Characters	554
Entering Characters	555
Paper	557
Cassette	557
Optional paper feeder	557
Optional paper feeder (Multi Purpose)	557
Multi Purpose tray (MP tray)	558
Basic Paper Specifications	559
Choosing the Appropriate Paper	560
Special Paper	562
Color balance adjustment	567
Sharpness adjustment	568
Color saturation adjustment	568
Specifications	569
Common functions	569
Copy functions	570
Printer functions	571
Scanner functions	571
Document Processor	572
Environmental Specifications	572
Glossary	573

Match case Limit results 1 per page

Troubleshooting

10-2

Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the

following pages. If the problem persists, contact your Service Representative.

Symptom

Checkpoints

Corrective Actions

Reference

Page

The operation panel

does not respond

when the main power

switch is turned on.

Is the machine plugged in?

Plug the power cord into an AC

outlet.

—

Pressing the Start key

does not produce

copies.

Is there a message on the

Message Display?

Determine appropriate response to

the message and respond

accordingly.

—

Is the machine in Sleep

mode?

Press the

Energy saver

key to

recover the machine from Sleep

mode. The machine will be ready

to copy within 20 seconds.

2-9

Blank sheets are

ejected.

Are the originals loaded

correctly?

When placing originals on the

platen, place them face-down and

align them with the original size

indicator plates.

2-65

When placing originals in the

document processor, place them

face-up.

2-67

—

Check that the application software

is correctly operated.

—

Faint or blurred

printing

Is the machine in Auto

Density mode?

Set the correct density level for

auto density.

—

Is the machine in Manual

Density mode?

Select the correct density level.

5-16

Is the toner distributed evenly

within the toner container?

Shake the toner container from

side to side about several times.

9-4

Is there a message indicating

the addition of toner?

Replace the toner container.

9-4

Is the paper damp?

Replace the paper with new paper.

2-47

Is EcoPrint mode enabled?

Disable EcoPrint mode.

4-10

—

Make sure the paper type setting is

correct the paper being used.

8-13

8-16

—

Conduct color calibration either by

switching the machine off then on

or using the operation panel.

8-126

—

Try adjusting the color control

settings using the printer driver.

—