Lexmark Genesis S815 Quick Reference Guide - Page 73
Troubleshooting, Before you troubleshoot, Using the Service Center to solve printer problems, If - printhead error
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Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet. • Make sure the printer is turned on. • Make sure the printer is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. • Check for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Turn the printer off, wait about 10 seconds, and then turn the printer back on. Note: Make sure the printer is not in Power Saver mode. Press and hold for three seconds to turn off the printer. • Use the Service Center to locate and solve the problem (Windows only). Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support. To open the Service Center, use one of these methods: Method 1 Method 2 If it appears on an error message dialog, then click the For additional assistance, use the Service Center link. 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > Support tab > Service Center If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 74 • "Printhead errors" on page 75 • "Software did not install" on page 76 Troubleshooting 73