Lexmark Genesis S815 Quick Reference Guide - Page 86

“Communication not available” message displays when printing wirelessly

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MAKE SURE YOUR OS IS COMPATIBLE WITH WIRELESS PRINTING THROUGH AIRPORT The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or later. "Communication not available" message displays when printing wirelessly Try one or more of the following: MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK If you are using a laptop and have power saving settings enabled, then you may see the "Communication not available" message on your computer screen when you attempt to print wirelessly. This can occur if the laptop hard drive has powered down. If you see this message, then wait a few seconds and then try to print again. The laptop and printer require a few seconds to power up again and reattach to the wireless network. If you see this message again after you have waited long enough for the printer and the laptop to attach to the network, then there may be a problem with your wireless network. Make sure that the laptop and printer have both received IP addresses: For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type cmd. 3 Press Enter, or click OK. 4 Type ipconfig, and then press Enter. The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. For Macintosh users 1 From the Apple menu, navigate to: About This Mac > More Info 2 From the Contents pane, choose Network. 3 If you are connected over a wireless network, choose AirPort from the Active Services list. The Router entry is typically the access point. Locating the printer IP address • From the printer, print a network setup page. In the TCP/IP section, look for Address. • View the printer settings. 1 From the printer control panel, navigate to: > Network Setup > TCP/IP 2 Look for IP Address. Troubleshooting 86

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M
AKE
SURE
YOUR
OS
IS
COMPATIBLE
WITH
WIRELESS
PRINTING
THROUGH
A
IR
P
ORT
The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or later.
“Communication not available” message displays when printing wirelessly
Try one or more of the following:
M
AKE
SURE
YOUR
COMPUTER
AND
PRINTER
HAVE
VALID
IP
ADDRESSES
FOR
THE
NETWORK
If you are using a laptop and have power saving settings enabled, then you may see the ”Communication not available”
message on your computer screen when you attempt to print wirelessly. This can occur if the laptop hard drive has
powered down.
If you see this message, then wait a few seconds and then try to print again. The laptop and printer require a few
seconds to power up again and reattach to the wireless network.
If you see this message again after you have waited long enough for the printer and the laptop to attach to the
network, then there may be a problem with your wireless network.
Make sure that the laptop and printer have both received IP addresses:
For Windows users
1
Click
, or click
Start
and then click
Run
.
2
In the Start Search or Run box, type
cmd
.
3
Press
Enter
, or click
OK
.
4
Type
ipconfig
, and then press
Enter
.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
For Macintosh users
1
From the Apple menu, navigate to:
About This Mac
>
More Info
2
From the Contents pane, choose
Network
.
3
If you are connected over a wireless network, choose
AirPort
from the Active Services list.
The Router entry is typically the access point.
Locating the printer IP address
•
From the printer, print a network setup page.
In the TCP/IP section, look for
Address
.
•
View the printer settings.
1
From the printer control panel, navigate to:
>
Network Setup
>
TCP/IP
2
Look for
IP Address
.
Troubleshooting
86