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Jams and misfeeds troubleshooting, Paper jam in the printer

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3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with . Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. MAKE SURE THE USB PORT IS ENABLED IN WINDOWS 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type devmgmt.msc. 3 Press Enter, or click OK. The Device Manager opens. 4 Click the plus sign (+) beside Universal Serial Bus controllers. If USB Host Controller and USB Root Hub are listed, then the USB port is enabled. For more information, see the computer documentation. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 136 • "Paper jam in the duplex unit" on page 138 • "Paper or specialty media misfeeds" on page 139 Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Turn off the printer, and then unplug the power cord from the wall outlet. Note: Make sure the printer is not in Power Saver mode. Press and hold for three seconds to turn off the printer. 2 Check the following parts of the printer for any jammed paper: • Paper support Troubleshooting 136

Section	Page
Contents	2
Safety information	6
About your printer	7
Thank you for choosing this printer!	7
Minimizing your printer's environmental impact	7
Finding information about the printer	8
Understanding the parts of the printer	10
Ordering and replacing supplies	13
Ordering ink cartridges	13
Using genuine Lexmark ink cartridges	13
Replacing ink cartridges	14
Ordering paper and other supplies	15
Recycling Lexmark products	16
Using the printer control panel buttons and menus	17
Using the printer control panel	17
Understanding the home screen	18
Navigating menus using the touch screen	20
Changing the Power Saver timeout	21
Saving paper and energy with Eco-Mode	21
Resetting to factory settings	21
Using the printer software	22
Minimum system requirements	22
Using the Windows printer software	22
Using the Macintosh printer software	24
Finding and installing optional software	25
Updating the printer software	26
Reinstalling the printer software	26
Uninstalling the printer software	26
Installing the printer software	27
Loading paper and original documents	28
Loading paper	28
Loading original documents on the scanner glass	31
Loading small media on the scanner glass	32
Loading thick media on the scanner glass	33
Saving paper default settings	33
Printing	34
Tips for printing	34
Printing basic documents	34
Printing a document	34
Collating printed copies	35
Changing the print order of pages	35
Printing multiple pages on one sheet	36
Printing documents from a memory card or flash drive	37
Printing on both sides of the paper (duplexing)	38
Printing on both sides of the paper (duplexing) automatically	38
Setting the duplex printing dry time	39
Printing on both sides of the paper (duplexing) manually	40
Printing specialty documents	42
Printing envelopes	42
Printing labels	43
Printing on custom-size paper	44
Working with photos	45
Using a memory card or flash drive with the printer	45
Supported memory cards and file types	46
Printing photos using the printer control panel	46
Editing photos using the printer control panel	47
Printing photos from a memory device using the printer software	47
Printing photos from a PictBridge-enabled digital camera	48
Printing photos from a memory device using the proof sheet	49
Printing photos using your mobile device	50
Managing print jobs	50
Setting your printer as the default printer	50
Hiding or changing the appearance of the Printing Status window	51
Changing the printing mode	51
Pausing print jobs	52
Resuming print jobs	53
Canceling print jobs	53
Copying	55
Tips for copying	55
Making copies	55
Copying photos	56
Copying an ID card	56
Copying a two-sided document	56
Enlarging or reducing images	57
Adjusting copy quality	57
Making a copy lighter or darker	57
Collating copies using the printer control panel	58
Repeating an image on one page	58
Copying multiple pages on one sheet	58
Making a duplex copy	59
Making a duplex copy automatically	59
Making a duplex copy manually	59
Canceling copy jobs	60
Scanning	61
Tips for scanning	61
Scanning to a local or network computer	61
Scanning to a flash drive or memory card	62
Scanning photos into an editing application	63
Scanning documents into an editing application	64
Scanning directly to e-mail using the printer software	65
Scanning to a PDF	66
Scanning FAQ	66
How can I improve the quality of a scan?	66
How do I scan in black and white?	67
Why am I being asked for a PIN?	67
Canceling scan jobs	67
E-mailing	68
Setting up the printer to e-mail	68
Setting up the e-mail function	68
Changing the e-mail settings after setup	68
Creating an e-mail contact list	69
Creating an e-mail contact list using the printer control panel	69
Creating an e-mail contact list using the printer software	70
Sending e-mail	71
Tips for e-mailing	71
Scanning a document or photo to e-mail	71
Attaching a document or photo to e-mail	72
Canceling an e-mail	73
Faxing	74
Setting up the printer to fax	74
Scenario 1: Standard telephone line	74
Scenario 2: Digital Subscriber Line (DSL)	78
Scenario 3: VoIP telephone service	79
Scenario 4: Digital telephone service through a cable provider	80
Scenario 5: Country- or region-specific setup	81
Entering your user information	85
Configuring the fax settings	86
Configuring fax settings using the printer control panel	86
Configuring fax settings using the fax software	87
Creating a contact list	88
Creating a contact list using the printer control panel	88
Creating a contact list using the fax software	88
Sending faxes	89
Tips for sending faxes	90
Sending faxes using the printer control panel	90
Sending faxes using the fax software	91
Receiving faxes	91
Tips for receiving faxes	91
Receiving faxes automatically	92
Receiving faxes manually	92
Faxing FAQ	92
If I skipped the fax setup initially, do I need to run the installer again to set up the printer to fax?	92
What is a splitter and what type of splitter should I use?	93
What is my fax number?	93
What is my dialing prefix?	93
When do I need to set Auto Answer to On?	94
How many rings should I set?	94
How do I set the distinctive ring for the printer?	94
How can I check the dial tone?	94
How do I adjust the speaker volume on the printer?	95
How can I make sure that fax calls go to the printer and voice calls go to the answering machine?	95
What settings work best with voice mail service?	95
How do I change the resolution of the documents that I fax?	96
How do I send a fax at a scheduled time?	96
How do I send a fax using a phone calling card?	96
How do I know that the fax was sent successfully?	97
How do I view the fax history of the printer?	97
How do I print a fax on both sides of the paper?	97
How do I forward a fax?	98
How do I block faxes?	98
Can I retrieve failed faxes?	98
Networking	99
Installing the printer on a wireless network	99
Wireless network compatibility	99
Supported network security options	99
Printing a network setup page	100
Information you will need to set up the printer on a wireless network	100
Installing the printer on a wireless network	101
Installing the printer on other computers	101
Interpreting the colors of the Wi-Fi indicator	102
Special wireless installation instructions	102
Assigning a static IP address	103
Changing wireless settings after installation	103
Advanced wireless setup	104
Creating an ad hoc wireless network	104
Adding a printer to an existing ad hoc wireless network	107
Configuring the printer wirelessly using WPS (Windows only)	107
Switching between USB and wireless connections (Windows only)	107
Switching between USB and wireless connections (Macintosh only)	108
Sharing a printer in a Windows environment	109
Sharing a printer in a Macintosh environment	110
Networking FAQ	110
What is Wi-Fi Protected Setup?	110
Where do I find my WEP key or WPA passphrase?	110
What is an SSID?	111
Where do I find my SSID?	111
What is a network?	111
How do I find out what type of security my network is using?	112
How are home networks configured?	112
Why do I need an installation cable?	114
How do I attach the installation cable?	114
How are infrastructure and ad hoc networks different?	115
Finding the signal strength	116
How can I improve wireless signal strength?	116
How can I make sure my computer and printer are connected to the same wireless network?	117
Can I use my printer on a USB and a network connection at the same time?	119
What is a MAC address?	119
How do I find the MAC address?	119
What is an IP address?	120
What is TCP/IP?	120
How do I locate IP addresses?	120
How are IP addresses assigned?	121
What is a key index?	121
Using SmartSolutions	122
What is SmartSolutions?	122
Creating and customizing printer solutions	123
Maintaining the printer	125
Maintaining ink cartridges	125
Checking ink levels	125
Aligning the printhead	125
Cleaning the printhead nozzles	126
Cleaning the exterior of the printer	126
Cleaning the scanner glass	127
Cleaning the touch screen	127
Troubleshooting	128
Before you troubleshoot	128
Using the Service Center to solve printer problems	128
If Troubleshooting does not solve your problem	128
Setup troubleshooting	128
Incorrect language appears on the display	129
Printhead errors	129
Software did not install	130
Print job does not print or is missing pages	132
Printer is printing blank pages	134
Printer is busy or does not respond	134
Cannot delete documents from the print queue	135
Cannot print through USB	135
Jams and misfeeds troubleshooting	136
Paper jam in the printer	136
Paper jam in the duplex unit	138
Paper or specialty media misfeeds	139
Print troubleshooting	139
Poor quality at the edges of the page	139
Streaks or lines on printed image	140
Print speed is slow	141
Computer slows down when printing	141
Copy and scan troubleshooting	142
Copier or scanner does not respond	142
Scanner unit does not close	142
Poor copy or scanned image quality	142
Partial copies or scans of documents or photos	143
Scan was not successful	143
Scanning takes too long or freezes the computer	144
Cannot scan to a computer over a network	144
E-mail troubleshooting	144
Cannot send e-mail	145
Cannot attach files	145
Fax troubleshooting	145
Fax troubleshooting checklist	146
Cannot send faxes	146
Cannot receive faxes	148
Cannot run the fax software	149
Fax error messages on the printer control panel	149
Memory card troubleshooting	151
Memory card troubleshooting checklist	152
Nothing happens when a memory card is inserted	152
Cannot print documents from a memory card or flash drive	152
Photos do not transfer from a memory card across a wireless network	153
Wireless troubleshooting	153
Wireless troubleshooting checklist	154
Resetting the wireless settings to factory defaults	154
Cannot print over wireless network	155
The Continue button is unavailable	158
Cannot print and there is a firewall on the computer	160
Wi-Fi indicator is green but the printer does not print (Windows only)	160
Wi-Fi indicator shows limited connection during installation	161
Wi-Fi indicator still shows limited connection	165
Wireless print server not installed	167
“Communication not available” message displays when printing wirelessly	167
Communication with printer lost when connected to Virtual Private Network (VPN)	169
Resolving intermittent wireless communications issues	169
Notices	172
Product information	172
Edition notice	172
UNITED STATES GOVERNMENT RIGHTS	173
Trademarks	173
Federal Communications Commission (FCC) compliance information statement	173
Modular component notice	174
Licensing notices	174
Noise emission levels	174
Waste from Electrical and Electronic Equipment (WEEE) directive	174
Battery notice	175
Static sensitivity notice	175
ENERGY STAR	175
Temperature information	175
Power consumption	176
Product power consumption	176
Power Saver	176
Off mode	176
Total energy usage	176
European Community (EC) directives conformity	177
Notice to users of the US telephone network: FCC requirements	177
Notice to users of the Canadian telephone network	178
Notice to users of the New Zealand telephone network	179
South Africa telecommunications notice	179
Notice to Users in the European Union	180
Regulatory notices for wireless products	181
Exposure to radio frequency radiation	181
Industry Canada (Canada)	181
Notice to users in the European Union	182
Statement of Limited Warranty	184
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS	186