Lexmark Genesis S815 User Manual - Page 148

Cannot receive faxes, Fax Setup, Ringing and Answering, Fax Forward, Accept, Manual Answer Code

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Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the following: MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP If the printer is sharing the line with other devices, then make sure that the following are set: • Auto Answer is on. • The printer picks up on a greater number of rings than the other devices. • The printer picks up on the correct distinctive ring, if you subscribe to a distinctive ring service. MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT The printer is an analog device. If you are using a PBX system, then make sure that the printer is connected to an analog port on the PBX. You may need a digital line converter that converts digital signals into analog signals. MAKE SURE TO FREE UP PRINTER MEMORY The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper while receiving the fax, then the printer saves the fax so you can print it later. However, if the printer memory is full, then the printer may not be able to receive more incoming faxes. An error message appears on the touch screen when the printer memory is full. Resolve the error to free up space in the printer memory. MAKE SURE THAT FAX FORWARDING IS DISABLED 1 From the home screen, navigate to: > Fax Setup > Ringing and Answering > Fax Forward 2 Touch Off, and then touch Accept. INCREASE THE RINGER VOLUME If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume. MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually (Auto Answer Off), then you need to enter the correct code when a fax comes in so that the printer can receive it. 1 From the home screen, navigate to: > Fax Setup > Ringing and Answering > Manual Answer Code 2 Copy the manual answer code that appears on the touch screen. Note: The default code is *9*, but for increased security, you can change it to a number that only you know. Troubleshooting 148

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Cannot receive faxes
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:
M
AKE
SURE
THAT
YOU
HAVE
CONFIGURED
THE
CORRECT
SETTINGS
FOR
YOUR
SETUP
If the printer is sharing the line with other devices, then make sure that the following are set:
•
Auto Answer is on.
•
The printer picks up on a greater number of rings than the other devices.
•
The printer picks up on the correct distinctive ring, if you subscribe to a distinctive ring service.
M
AKE
SURE
THAT
THE
PRINTER
IS
CONNECTED
TO
AN
ANALOG
PORT
The printer is an analog device. If you are using a PBX system, then make sure that the printer is connected to an
analog port on the PBX. You may need a digital line converter that converts digital signals into analog signals.
M
AKE
SURE
TO
FREE
UP
PRINTER
MEMORY
The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or
runs out of paper while receiving the fax, then the printer saves the fax so you can print it later. However, if the
printer memory is full, then the printer may not be able to receive more incoming faxes. An error message appears
on the touch screen when the printer memory is full. Resolve the error to free up space in the printer memory.
M
AKE
SURE
THAT
F
AX
F
ORWARDING
IS
DISABLED
1
From the home screen, navigate to:
>
Fax Setup
>
Ringing and Answering
>
Fax Forward
2
Touch
Off
, and then touch
Accept
.
I
NCREASE
THE
RINGER
VOLUME
If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.
M
AKE
SURE
THAT
YOU
HAVE
THE
CORRECT
MANUAL
ANSWER
CODE
If you set the printer to receive faxes manually (Auto Answer Off), then you need to enter the correct code when
a fax comes in so that the printer can receive it.
1
From the home screen, navigate to:
>
Fax Setup
>
Ringing and Answering
>
Manual Answer Code
2
Copy the manual answer code that appears on the touch screen.
Note:
The default code is *9*, but for increased security, you can change it to a number that only you know.
Troubleshooting
148