Lexmark Genesis S815 User Manual - Page 149

Cannot run the fax software, Fax error messages on the printer control panel, SOFTWARE, INSTALLED

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Cannot run the fax software The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings in the fax software. MAKE SURE THE FAX SOFTWARE IS INSTALLED The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select it on the "Install Additional Software" screen during installation. If you did not install the fax software, then the Fax tab on the Printer Home takes you to our Web site where you can download the software. MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE You need to connect the printer to your telephone line through a standard wall jack (RJ-11), a DSL filter, a VoIP adapter, or a cable modem before you can open the fax software and configure the fax settings. MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE Fax error messages on the printer control panel Error message: Remote Fax Error Fax Mode Unsupported Unsupported Length What it indicates: Possible solutions: The receiving fax machine cannot receive the fax. The error on the receiving end could be due to several factors. • Resend the fax. There may have been a problem with the quality of the connection. • Decrease the transmission speed of your fax modem. • Register your user information. Some countries or regions require the fax number and fax name for you to send a fax, and some fax machines block anonymous faxes. Make sure to enter your fax number and fax name correctly. This is the information that identifies you as the sender in all the faxes that you send. The receiving fax machine does not support color fax or the scan resolution of the document that you are sending. • Enable Auto Fax Conversion. The printer automatically converts color faxes to black and lowers the scan resolution of the document. • Lower the fax quality. • Reformat the document on letter- or A4-size paper. The receiving fax machine does not Reformat the document on letter- or support the length of the document A4-size paper. that you are sending. Troubleshooting 149

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Cannot run the fax software
The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings
in the fax software.
M
AKE
SURE
THE
FAX
SOFTWARE
IS
INSTALLED
The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select
it on the “Install Additional Software” screen during installation. If you did not install the fax software, then the Fax
tab on the Printer Home takes you to our Web site where you can download the software.
M
AKE
SURE
THE
PRINTER
IS
CONNECTED
TO
A
TELEPHONE
LINE
You need to connect the printer to your telephone line through a standard wall jack (RJ-11), a DSL filter, a VoIP
adapter, or a cable modem before you can open the fax software and configure the fax settings.
M
AKE
SURE
THAT
THE
PRINTER
IS
CONNECTED
TO
THE
COMPUTER
M
AKE
SURE
THAT
THE
PRINTER
IS
NOT
IN
P
OWER
S
AVER
MODE
Fax error messages on the printer control panel
Error message:
What it indicates:
Possible solutions:
Remote Fax Error
The receiving fax machine cannot
receive the fax. The error on the
receiving end could be due to several
factors.
•
Resend the fax. There may have
been a problem with the quality of
the connection.
•
Decrease the transmission speed
of your fax modem.
•
Register your user information.
Some countries or regions require
the fax number and fax name for
you to send a fax, and some fax
machines block anonymous faxes.
Make sure to enter your fax number
and fax name correctly. This is the
information that identifies you as
the sender in all the faxes that you
send.
Fax Mode Unsupported
The receiving fax machine does not
support color fax or the scan
resolution of the document that you
are sending.
•
Enable Auto Fax Conversion. The
printer automatically converts
color faxes to black and lowers the
scan resolution of the document.
•
Lower the fax quality.
•
Reformat the document on letter-
or A4-size paper.
Unsupported Length
The receiving fax machine does not
support the length of the document
that you are sending.
Reformat the document on letter- or
A4-size paper.
Troubleshooting
149