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Lexmark Pro5500t User's Guide - Page 127

Troubleshooting, Before you troubleshoot, If Troubleshooting does not solve your problem, Setup

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Troubleshooting 127 Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet. • Make sure the printer is turned on. • Make sure the printer is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. • Check for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Turn the printer off, wait about 10 seconds, and then turn the printer back on. Note: Make sure the printer is not in Power Save mode. Press and hold for three seconds to turn off the printer. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 128 • "Software did not install" on page 128 • "Print job does not print or is missing pages" on page 129 • "Printer is printing blank pages" on page 130 • "Printer is busy or does not respond" on page 130 • "Cannot delete documents from the print queue" on page 131 • "Cannot print through USB" on page 131

Section	Page
Contents	2
Safety information	6
About your printer	7
Thank you for choosing this printer!	7
Minimizing your printer's environmental impact	7
Finding information about the printer	8
Understanding the parts of the printer	10
Selecting a location for the printer	12
Ordering and replacing supplies	13
Ordering ink cartridges	13
Using genuine Lexmark ink cartridges	13
Replacing ink cartridges	14
Ordering paper and other supplies	15
Recycling Lexmark products	15
Using the printer control panel buttons and menus	16
Using the printer control panel	16
Understanding the home screen	16
Navigating menus using the touch screen	18
Changing the Sleep timeout	19
Saving paper and energy	19
Restoring factory default settings	20
Using the printer software	21
Minimum system requirements	21
Using the Windows printer software	21
Using the Macintosh printer software	23
Finding and installing optional software	24
Updating the printer software	24
Downloading PCL and PS drivers (Windows only)	24
Reinstalling the printer software	25
Uninstalling the printer software	25
Installing the printer software	25
Loading paper and original documents	27
Loading the paper tray	27
Loading various paper types	30
Saving paper default settings	33
Loading original documents on the scanner glass	33
Loading original documents into the ADF	34
Linking trays	34
Printing	36
Tips for printing	36
Printing basic documents	36
Printing a document	36
Collating printed copies	37
Changing the print order of pages	37
Printing multiple pages on one sheet	38
Printing documents from a memory card or flash drive	39
Printing specialty documents	39
Printing envelopes	39
Printing labels	40
Printing on custom-size paper	41
Working with photos	42
Using a memory card or flash drive with the printer	42
Supported memory cards and file types	43
Printing photos using the printer control panel	43
Printing photos from a PictBridge-enabled digital camera	44
Printing on both sides of the paper (duplexing)	45
Printing on both sides of the paper (duplexing) automatically	45
Setting the duplex printing dry time	46
Managing print jobs	47
Finding the print queue for your printer	47
Setting your printer as the default printer	48
Changing the default printing mode	48
Pausing print jobs	49
Resuming print jobs	49
Canceling print jobs	50
Copying	51
Tips for copying	51
Making copies	51
Copying an ID card	52
Copying a two-sided document using the ADF	52
Copying a two-sided document using the scanner glass	52
Enlarging or reducing images	53
Adjusting copy quality	53
Making a copy lighter or darker	53
Collating copies using the printer control panel	54
Placing separator sheets between copies	54
Copying multiple pages on one sheet	54
Placing an overlay message on each page	55
Removing the background of a copy	55
Making a duplex copy	55
Making a duplex copy automatically	55
Making a duplex copy manually	55
Canceling copy jobs	56
Scanning	57
Tips for scanning	57
Scanning to a local computer	57
Scanning to a network computer	58
Scanning a two-sided document using the ADF	58
Scanning to a flash drive or memory card	58
Scanning photos into an editing application	59
Scanning documents into an editing application	60
Scanning directly to e-mail using the printer software	61
Scanning to a PDF	62
Scanning FAQ	63
How can I improve the quality of a scan?	63
How do I scan in black and white?	63
Why am I being asked for a PIN?	63
Canceling scan jobs	63
E-mailing	64
Setting up the printer to e-mail	64
Setting up the e-mail function	64
Changing the e-mail settings after setup	64
Creating an e-mail contact list	65
Creating an e-mail contact list using the printer control panel	65
Creating an e-mail contact list using the computer	66
Sending e-mail	66
Tips for e-mailing	67
Scanning a document or photo to e-mail	67
Canceling an e-mail	68
Faxing	69
Setting up the printer to fax	69
Scenario 1: Standard telephone line	69
Scenario 2: Digital Subscriber Line (DSL)	72
Scenario 3: VoIP telephone service	73
Scenario 4: Digital telephone service through a cable provider	74
Scenario 5: Country- or region-specific setup	76
Entering your user information	79
Configuring the fax settings	80
Configuring fax settings using the printer control panel	80
Configuring fax settings using the computer	81
Creating a contact list	82
Creating a contact list using the printer control panel	82
Creating a contact list using the computer	82
Sending faxes	83
Tips for sending faxes	84
Sending faxes using the printer control panel	84
Sending faxes using the computer	84
Receiving faxes	85
Tips for receiving faxes	85
Receiving faxes automatically	85
Receiving faxes manually	86
Faxing FAQ	86
If I skipped the fax setup initially, do I need to run the installer again to set up the fax?	86
What is a splitter and what type of splitter should I use?	87
What is my fax number?	87
What is my dialing prefix?	87
When do I need to set Auto Answer to On?	87
How many rings should I set?	88
How do I set the distinctive ring for the printer?	88
How can I check the dial tone?	88
How do I adjust the speaker volume on the printer?	89
How can I make sure that fax calls go to the printer and voice calls go to the answering machine?	89
What settings work best with voice mail service?	89
How do I change the resolution of the documents that I fax?	89
How do I send a fax at a scheduled time?	90
How do I send a fax using a phone calling card?	90
How do I know that the fax was sent successfully?	90
How do I view the fax history of the printer?	91
How do I print a fax on both sides of the paper?	91
How do I forward a fax?	91
How do I block faxes?	92
Can I retrieve failed faxes?	92
Networking	93
Installing the printer on a wireless network	93
Wireless network compatibility	93
Supported network security options	93
Printing a network setup page	94
Information you will need to set up the printer on a wireless network	94
Information you will need during advanced wireless setup	95
Installing the printer on a wireless network	96
Installing the printer on other computers	97
Interpreting the printer status through the network indicators	97
Special wireless installation instructions	98
Assigning a static IP address	99
Changing wireless settings after installation	99
Advanced wireless setup	99
Creating an ad hoc wireless network	99
Adding a printer to an existing ad hoc wireless network	102
Configuring the printer wirelessly using WPS (Windows only)	103
Switching between USB, Ethernet, and wireless connections (Windows only)	103
Switching between USB, Ethernet, and wireless connections (Macintosh only)	105
Sharing a printer in a Windows environment	107
Sharing a printer in a Macintosh environment	108
Configuring security	108
Configuring 802.1X Authentication	109
Installing the printer on an Ethernet network	109
Information you will need to set up the printer on an Ethernet network	109
Installing the printer on an Ethernet network	110
Networking FAQ	110
What is Wi-Fi Protected Setup?	110
Where do I find my WEP key or WPA passphrase?	111
What is an SSID?	111
Where do I find my SSID?	112
What is a network?	112
How do I find out what type of security my network is using?	112
How are home networks configured?	113
What is a USB cable?	115
How do I attach the USB cable?	115
How are infrastructure and ad hoc networks different?	116
Finding the signal strength	117
How can I improve wireless signal strength?	117
Move the printer closer to the access point	117
Remove obstacles between the access point and the printer	118
Remove sources of interference	118
Arrange the network to reduce signal absorption	118
How can I make sure my computer and printer are connected to the same wireless network?	118
Can I use my printer on a USB and a network connection at the same time?	120
What is a MAC address?	120
How do I find the MAC address?	120
What is an IP address?	121
What is TCP/IP?	121
How do I locate IP addresses?	121
How are IP addresses assigned?	122
What is a key index?	122
What is the difference between Guided and Advanced setup?	122
Using SmartSolutions	123
What is SmartSolutions?	123
Maintaining the printer	124
Maintaining ink cartridges	124
Checking ink levels	124
Aligning the printhead	124
Cleaning the printhead nozzles	125
Cleaning the exterior of the printer	125
Cleaning the scanner glass	125
Cleaning the touch screen	126
Moving the printer to another location	126
Troubleshooting	127
Before you troubleshoot	127
If Troubleshooting does not solve your problem	127
Setup troubleshooting	127
Incorrect language appears on the display	128
Change the language using the printer menus	128
Software did not install	128
Make sure that your computer meets the minimum system requirements	128
Temporarily disable security programs in Windows before installing the software	128
Check the USB connection	128
Reconnect the printer power supply	128
Print job does not print or is missing pages	129
Make sure the ink cartridges are inserted correctly	129
Select your printer from the Print dialog before sending the print job	129
Make sure the print job is not paused	129
Make sure your printer is set as the default printer	129
Reconnect the printer power supply	129
Remove and reconnect the USB cable connected to your printer	129
Check the USB connection	129
Remove and reinstall the printer software	130
Printer is printing blank pages	130
Reinstall the ink cartridges and deep clean and align the printhead	130
Printer is busy or does not respond	130
Make sure the printer is not in Sleep mode	130
Reconnect the printer power supply	130
Cannot delete documents from the print queue	131
Restart the computer and try again	131
Remove and reconnect the USB cable connected to your printer	131
Cannot print through USB	131
Check the USB connection	131
Make sure the USB port is enabled in Windows	131
Remove and reinstall the printer software	131
Understanding printer messages	132
Alignment Problem	132
Cannot Collate Job	132
Change [Paper Source] to [Custom String]	132
Change [Paper Source] to [Custom Type Name]	132
Change [Paper Source] to [Size] Paper	132
Change [Paper Source] to [Size] [Type] Paper	133
Close Printer	133
Communication Error	133
Default E-mail Message	133
Digital Line Detected	133
Duplex Unit Missing	134
E-mail Server Not Specified	134
E-mail Transmission Error	134
Exit Bin Full	134
Failed to Connect	134
Fax Memory Full	135
Fax Mode Unsupported	135
Fax Modem Error	135
Fax Name Not Set Up	135
Ink Cartridge Access Door Open	135
Ink Cartridge End of Life	136
Ink Cartridge Error	136
Ink Cartridge Missing	136
Ink Cartridge Unsupported	136
Ink Low	137
Load [Paper Source] with [Custom Type Name]	137
Load [Paper Source] with [Custom String]	137
Load [Paper Source] with [Size] Paper	137
Load [Paper Source] with [Size] [Type] Paper	137
Memory Device Access Error	138
Network [x] Software Error	138
No Answer	138
No E-mail Address	138
Out of Paper in the ADF	138
Out of Paper in Tray [x]	138
Paper Tray [x] Detected	139
Paper Tray [x] Removed	139
Phone Connected to Incorrect Jack	139
Phone Line Busy	139
Phone Line Error	139
Phone Line Not Connected	139
Printer Memory Full	139
Printhead Cannot Move	139
Printhead Error	139
Printhead Warning	140
Proxy Error	140
Remote Fax Error	140
Replace Ink Cartridge	140
Scanned Document Too Long	140
Scanner ADF Cover Open	140
Scanner Disabled	141
Short Paper	141
Security Certificate Error	141
SmartSolutions Update Failed	141
Standard Network Software Error	141
Unable to Retrieve the Solution	141
Unrecoverable Fax Error	142
Unrecoverable Scan Error	142
USB Device Not Supported	142
USB Hub Not Supported	142
Clearing paper jams	142
Paper jam in the printer	142
Paper jam in the duplex unit	143
Paper jam in the ADF (select models only)	144
Paper or specialty media misfeeds	144
Check paper condition	144
Check paper loading	145
Remove each page as it is printed	145
Adjust the paper guides to fit the loaded paper	145
Print troubleshooting	145
Poor quality at the edges of the page	145
Check minimum print settings	145
Select the Borderless print feature	145
Streaks or lines on printed image	146
Check the ink levels	146
Select a higher print quality from the printer software	146
Make sure the ink cartridges are properly installed	146
Align the printhead	146
Clean or Deep Clean the printhead nozzles	146
Print speed is slow	146
Select a lower print quality from the printer software	146
Manually select a paper type that matches the type of paper you are using	146
Remove and reinstall the printer software	146
Maximize computer processing speed	146
Add memory to the computer	147
Computer slows down when printing	147
Check the USB connection between the printer and computer	147
Refresh your network connections	147
Close all applications not in use	147
Check your computer performance	147
Copy and scan troubleshooting	147
Copier or scanner does not respond	147
Set your printer as the default printer	147
Remove and reinstall the printer software	147
Scanner unit does not close	148
Poor copy or scanned image quality	148
Clean the scanner glass	148
Adjust the scan quality	148
Review the tips for copying, scanning, and improving print quality	148
Use a clearer version of the original document or image	148
Make sure the document or photo is loaded facedown on the scanner glass and in the correct corner	148
Partial copies or scans of documents or photos	148
Make sure the document or photo is loaded facedown on the scanner glass and in the placement corner	148
Select a paper size that matches the loaded paper	148
Make sure the Original Size setting matches the size of the document you are scanning	148
Scan was not successful	148
Check the USB connection	148
Restart the computer	149
Scanning takes too long or freezes the computer	149
Close other software programs that are not being used	149
Restart the computer	149
Cannot scan to a computer over a network	149
Make sure the printer and the destination computer are connected to the same network	149
Make sure the printer software is installed on the destination computer	149
E-mail troubleshooting	149
Cannot send e-mail	149
Check your e-mail configuration settings	149
Check your network connection	149
Check your proxy configuration	149
Make sure to enter a valid recipient e-mail address	149
Make sure the recipient mailbox is not full	150
Fax troubleshooting	150
Fax troubleshooting checklist	150
Cannot send faxes	151
Make sure to enter your user information in the printer	151
Reduce the transmission speed of the fax modem	151
Enable error correction	151
Enable automatic fax conversion	151
Make sure that the Dial Prefix setting is correct	151
Cannot receive faxes	152
Make sure that you have configured the correct settings for your setup	152
Make sure that the printer is connected to an analog port	152
Make sure to free up printer memory	152
Make sure that Fax Forwarding is disabled	152
Increase the ringer volume	152
Make sure that you have the correct manual answer code	153
Cannot run the fax software	153
Make sure a fax driver is installed	153
Make sure the printer is connected to a telephone line	153
Memory card troubleshooting	153
Memory card troubleshooting checklist	153
Nothing happens when a memory card is inserted	153
Reinsert the memory card	153
Network troubleshooting	154
The Continue button is unavailable	154
Check if the USB cable is securely plugged into the USB ports on both the computer and the printer	154
Make sure the printer is plugged in and turned on	154
Make sure the USB port on the computer is working	154
Make sure the USB cable is working	154
Make sure you are using the correct CD for your printer model	154
Reconnect the printer power supply	155
Run the installer again	155
Make sure your computer is able to acknowledge USB activity on the USB port	155
Cannot print and there is a firewall on the computer	155
Communication with printer lost when connected to Virtual Private Network (VPN)	156
Wireless troubleshooting	156
Wireless troubleshooting checklist	156
Cannot print over wireless network	157
Wireless print server not installed	160
“Communication not available” message displays when printing wirelessly	160
Resolving intermittent wireless communications issues	162
Notices	165
Product information	165
Edition notice	165
UNITED STATES GOVERNMENT RIGHTS	166
Trademarks	166
Federal Communications Commission (FCC) compliance information statement	166
Modular component notice	167
Noise emission levels	167
Waste from Electrical and Electronic Equipment (WEEE) directive	167
Battery notice	168
Static sensitivity notice	168
ENERGY STAR	168
Temperature information	168
Power consumption	168
Product power consumption	168
Sleep Mode	169
Off mode	169
Total energy usage	169
European Community (EC) directives conformity	169
Notice to users of the US telephone network: FCC requirements	170
Notice to users of the Canadian telephone network	171
Notice to users of the New Zealand telephone network	171
Regulatory notices for wireless products	173
Exposure to radio frequency radiation	173
Industry Canada (Canada)	173
Notice to users in the European Union	174
Statement of Limited Warranty	176
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS	178