Lexmark Pro5500t User's Guide - Page 150

Make sure the recipient mailbox is not full, Fax troubleshooting, Fax troubleshooting checklist

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Troubleshooting 150 MAKE SURE THE RECIPIENT MAILBOX IS NOT FULL This causes e‑mail to bounce back to your inbox. Fax troubleshooting • "Fax troubleshooting checklist" on page 150 • "Cannot send faxes" on page 151 • "Cannot receive faxes" on page 152 • "Cannot run the fax software" on page 153 For detailed descriptions of common terms and tasks, see the following: • "Setting up the printer to fax" on page 69 • "Faxing FAQ" on page 86 Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the connection first: 1 Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL filter, VoIP device, or cable modem where you connected the printer. Make sure you plug the telephone into the same port. If you do not hear a dial tone, then contact your line provider. 2 While the printer is connected to the telephone line, check for a dial tone by plugging an analog telephone into the port of the printer. If you do not hear a dial tone, then use the checklist below. Listen for a dial tone after checking each item. If you hear a dial tone but still have problems sending and receiving faxes, then see the other topics in this section. Connection checklist • Make sure that the printer and other devices on the line (if applicable) are set up and configured correctly according to your setup scenario. • Make sure that the cables are connected to the correct ports. • Make sure that the cables are securely plugged in. Check the cable connections for the following hardware, if applicable: Power supply Answering machine Cable modem Splitter Telephone VoIP adapter DSL filter RJ‑11 adapter • If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer. • If the printer is connected to a VoIP adapter or cable modem, then make sure that the printer is plugged into the first phone port. • If you are using a splitter, then make sure that you are using a phone splitter. Do not use a line splitter.

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M
AKE
SURE
THE
RECIPIENT
MAILBOX
IS
NOT
FULL
This causes e
‑
mail to bounce back to your inbox.
Fax troubleshooting
•
“Fax troubleshooting checklist” on page 150
•
“Cannot send faxes” on page 151
•
“Cannot receive faxes” on page 152
•
“Cannot run the fax software” on page 153
For detailed descriptions of common terms and tasks, see the following:
•
“Setting up the printer to fax” on page 69
•
“Faxing FAQ” on page 86
Fax troubleshooting checklist
If you encounter problems sending and receiving faxes, then check the connection first:
1
Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL filter, VoIP device,
or cable modem where you connected the printer. Make sure you plug the telephone into the same port.
If you do not hear a dial tone, then contact your line provider.
2
While the printer is connected to the telephone line, check for a dial tone by plugging an analog telephone into the
port of the printer.
If you do not hear a dial tone, then use the checklist below. Listen for a dial tone after checking each item.
If you hear a dial tone but still have problems sending and receiving faxes, then see the other topics in this section.
Connection checklist
•
Make sure that the printer and other devices on the line (if applicable) are set up and configured correctly according
to your setup scenario.
•
Make sure that the cables are connected to the correct ports.
•
Make sure that the cables are securely plugged in.
Check the cable connections for the following hardware, if applicable:
Power supply
Answering machine
Cable modem
Splitter
Telephone
VoIP adapter
DSL filter
RJ
‑
11 adapter
•
If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer.
•
If the printer is connected to a VoIP adapter or cable modem, then make sure that the printer is plugged into the
first phone port.
•
If you are using a splitter, then make sure that you are using a phone splitter. Do
not
use a line splitter.
Troubleshooting
150