Lexmark X652DE Common Criteria Installation Supplement and Administrator Guide - Page 44

Unable to determine Windows User ID error message, There are no jobs available for [USER] error - print driver

Get Lexmark X652DE - Mfp Taa Gov Compliant PDF manuals and user guides
UPC - 734646093835
View all Lexmark X652DE manuals
Add to My Manuals
Save this manual to your list of manuals

Page 44 highlights

"Unable to determine Windows User ID" error message This error indicates that PKI Authentication is not setting the userid for the session. 1 From the Embedded Web Server, click Settings > Embedded Solutions > PKI Authentication > Configure. 2 Under User Session and Access Control, select a Session Userid to determine how the Windows Userid will be obtained when a user attempts to log in: • None-The userid is not set. You can select this option if the userid is not needed by other applications. • User Principal Name-The SmartCard principal name, or the credential provided by manual login is used to set the userid (userid@domain). • EDI-PI-The userid portion of the SmartCard principal name, or the credential provided by manual login is used to set the userid (userid). • LDAP Lookup-The userid is retrieved from Active Directory. 3 Click Apply to save any needed changes. "There are no jobs available for [USER]" error message PKI AUTHENTICATION IS NOT SETTING THE CORRECT USERID Normally, LDAP lookup is used to set this value. 1 From the Embedded Web Server, click Settings > Embedded Solutions > PKI Authentication > Configure. 2 Under User Session and Access Control, select LDAP Lookup for the Session Userid. 3 Click Apply to save any needed changes. THE USERID DISPLAYED IS CORRECT, BUT NO JOBS ARE LISTED The user may have sent the job (or jobs) to a different printer, or the jobs were automatically deleted because they were not printed in time. Jobs are printing out immediately Most likely, the user is not selecting the print and hold feature when printing the job. Show the user how to select the print and hold feature in the print driver. 44

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
“Unable to determine Windows User ID” error message
This error indicates that PKI Authentication is not setting the userid for the session.
1
From the Embedded Web Server, click
Settings
>
Embedded Solutions
>
PKI Authentication
>
Configure
.
2
Under User Session and Access Control, select a
Session Userid
to determine how the Windows Userid will be
obtained when a user attempts to log in:
•
None
—The userid is not set. You can select this option if the userid is not needed by other applications.
•
User Principal Name
—The SmartCard principal name, or the credential provided by manual login is used to
set the userid (userid@domain).
•
EDI-PI
—The userid portion of the SmartCard principal name, or the credential provided by manual login is
used to set the userid (userid).
•
LDAP Lookup
—The userid is retrieved from Active Directory.
3
Click
Apply
to save any needed changes.
“There are no jobs available for [USER]” error message
PKI A
UTHENTICATION
IS
NOT
SETTING
THE
CORRECT
USERID
Normally, LDAP lookup is used to set this value.
1
From the Embedded Web Server, click
Settings
>
Embedded Solutions
>
PKI Authentication
>
Configure
.
2
Under User Session and Access Control, select
LDAP Lookup
for the Session Userid.
3
Click
Apply
to save any needed changes.
T
HE
USERID
DISPLAYED
IS
CORRECT
,
BUT
NO
JOBS
ARE
LISTED
The user may have sent the job (or jobs) to a different printer, or the jobs were automatically deleted because they
were not printed in time.
Jobs are printing out immediately
Most likely, the user is not selecting the print and hold feature when printing the job. Show the user how to select
the print and hold feature in the print driver.
44