Linksys RTP300 User Guide - Page 171

Troubleshooting This appendix provides solutions to problems that may occur during the installation and operation of the Linksys ATA devices. NOTE: If you can't find an answer here, check the Linksys website at www.linksys.com. Q. I want to use a different computer to access the administration web server. The address I entered did not work. A. Use the Interactive Voice Response Menu to find out the Internet IP address. Follow these steps: 1. Use a telephone connected to the Phone 1 port of the ATA device. 2. Press **** (in other words, press the star key four times). 3. Wait until you hear "Linksys configuration menu. Please enter the option followed by the # (pound) key or hang up to exit." 4. Press 110#. 5. You hear the IP address assigned to the Linksys ATA Internet (external) interface. Write it down. 6. Press 7932#. 7. Press 1 to enable WAN access to the administration web server. 8. Open the web browser on a networked computer. 9. Start Internet Explorer and enter the IP address of the ATA device. Q. I'm trying to access the Linksys ATA administration web server, but I do not see the login screen. Instead, I see a screen saying, "404 Forbidden." A. If you are using Windows Explorer, perform the following steps until you see the administration web server login screen (Mozilla requires similar steps): 1. Click File. Make sure Work Offline is NOT checked. 2. Press CTRL + F5. This is a hard refresh, which forces Windows Explorer to load new webpages, not cached ones. 3. Click Tools. Click Internet Options. Click the Security tab. Click the Default level button. Make sure the security level is Medium or lower. Then click the OK button. Linksys ATA Administration Guide 171