Linksys RTP300 User Guide - Page 172

Debug Server, syslog server, SIP Debug Option, Save

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Q. How do I save my current configuration? A. Currently, the only way is to do HTTPGET from an HTTP client, from which you get the entire HTML page. Alternatively, from your browser you can select File > Save as > HTML from any of the administration web server pages. Do this in Admin, Advanced mode. This saves all the tabs into one HTML file. This HTML file is helpful to provide to our support team when you have a problem or technical question. Q. How do I debug my ATA device? Is there a syslog? A. The Linksys ATA devices send out debug information via syslog to a syslog server. The ports can be configured (by default the port is 514). 1. Make sure you do not have firewall running on your PC that could block port 514. 2. On the administration web server System tab, set Debug Server as the IP address and port number of your syslog server. Note that this address has to be reachable from the ATA device. 3. Also, set Debug level to 3. You do not need to change the value of the syslog server parameter. 4. To capture SIP signaling messages, under the Line tab, set SIP Debug Option to Full. The file output is syslog..log (for the default port setting, syslog.514.log). Q. How do I access the ATA device if I forget my password? A. By default, the User and Admin accounts have no password. If the ITSP set the password for either account and you do not know what it is, you need to contact the ITSP. If the password for the user account was configured after you received the ATA device, you can reset the device to the user factory default, which preserves any provisioning completed by the ITSP. If the Admin account needs to be reset, you have to perform a full factory reset, which also erases any provisioning. To reset the ATA device to the factory defaults, perform the following steps: 1. Connect an analog phone to the ATA device and access the IVR by pressing ****. 2. Press the appropriate code to reset the unit: • Press 877778# to reset the unit to the defaults as it shipped from the ITSP. This will reset the User account password to the default of blank. • Press 73738# to perform a full reset of unit to the defaults as it shipped from Linksys. This will reset the Admin account password to the default of blank. 3. Press 1 to confirm the operation. Press * to cancel the operation. 4. Login to the unit using the User or Admin account without a password and reconfigure the unit as necessary. Linksys ATA Administration Guide 172

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Linksys ATA Administration Guide
172
Q.
How do I save my current configuration?
A.
Currently, the only way is to do HTTPGET from an HTTP client, from which you get the
entire HTML page. Alternatively, from your browser you can select
File
>
Save as
>
HTML
from
any of the administration web server pages. Do this in Admin, Advanced mode.
This saves all the tabs into one HTML file. This HTML file is helpful to provide to our support
team when you have a problem or technical question.
Q.
How do I debug my ATA device? Is there a syslog?
A.
The Linksys ATA devices send out debug information via syslog to a syslog server. The
ports can be configured (by default the port is 514).
1.
Make sure you do not have firewall running on your PC that could block port 514.
2.
On the administration web server System tab, set
Debug Server
as the IP address and
port number of your syslog server. Note that this address has to be reachable from the
ATA device.
3.
Also, set
Debug level
to
3.
You do not need to change the value of the
syslog server
parameter.
4.
To capture SIP signaling messages, under the Line tab, set
SIP Debug Option
to
Full
.
The file output is syslog.<portnum>.log (for the default port setting, syslog.514.log).
Q.
How do I access the ATA device if I forget my password?
A.
By default, the User and Admin accounts have no password. If the ITSP set the password
for either account and you do not know what it is, you need to contact the ITSP. If the password
for the user account was configured after you received the ATA device, you can reset the device
to the user factory default, which preserves any provisioning completed by the ITSP. If the
Admin account needs to be reset, you have to perform a full factory reset, which also erases any
provisioning.
To reset the ATA device to the factory defaults, perform the following steps:
1.
Connect an analog phone to the ATA device and access the IVR by pressing ****.
2.
Press the appropriate code to reset the unit:
•
Press 877778# to reset the unit to the defaults as it shipped from the ITSP. This will reset
the User account password to the default of blank.
•
Press 73738# to perform a full reset of unit to the defaults as it shipped from Linksys.
This will reset the Admin account password to the default of blank.
3.
Press 1 to confirm the operation.
Press * to cancel the operation.
4.
Login to the unit using the User or Admin account without a password and reconfigure the
unit as necessary.