Linksys SPA922 Cisco SPA9000 Voice System Web-UI Based Product Installation an
Linksys SPA922 - IP Phone With Switch Manual
UPC - 745883570836
View all Linksys SPA922 manuals
Add to My Manuals
Save this manual to your list of manuals |
Linksys SPA922 manual content summary:
- Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 1
INSTALLATION AND CONFIGURATION GUIDE Cisco Small Business Pro SPA9000 Voice System Version 6.1 Web-UI (Legacy) Based Product Configuration - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 2
, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 3
Your IP Phones and Accessories 24 Getting to Know Your WRV200 Router 26 Getting to Know the SLM224P Switch 28 Chapter 2: Installation and Configuration Process Overview 31 A. Preparation 31 B. Connecting the Equipment 31 SPA9000 Voice System Installation and Configuration Guide for Web - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 4
PSTN/ISDN Lines 36 NAT Mapping 37 Quality of Service 38 Local Area Network Design 38 Services and Equipment 39 Basic Services and Equipment 39 Cisco Equipment and Services 39 Downloading Firmware 40 Chapter 4: Connecting the Equipment 41 Connecting and Configuring the Switch 41 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 5
a Factory Reset 55 Connecting Optional Devices 55 Upgrading the Firmware for the IP Phones 56 Installing the SPA400 58 Connecting the SPA400 to the Switch 59 Configuring the SPA400 Network Connection 61 Upgrading the Firmware for the SPA400 63 Chapter 5: Configuring Phone Service and - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 6
the SPA400 Call Disconnect Tones 129 Localizing the SPA400 Caller ID Method 131 Appendix A: Installation Workbook 133 Appendix B: Troubleshooting 148 Appendix C: Where to Go From Here Product Resources 157 157 SPA9000 Voice System Installation and Configuration Guide for Web UI iv - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 7
Related Documentation Contents 158 SPA9000 Voice System Installation and Configuration Guide for Web UI v - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 8
with the SPA9000 administration web server. NOTE This guide does not cover initial installation and configuration, SPA900 Series phone configuration, the Setup Wizard, or provisioning. See "Related Documentation," on page158. SPA9000 Voice System Installation and Configuration Guide for Web UI vi - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 9
. Firmware This guide describes the features that are available in the following firmware releases. Product SPA9000 SPA400 SPA901 SPA921/SPA941 SPA922/942 SPA962 WIP310 Firmware Version 6.1.5 1.1.2.2 5.1.5 5.1.8 6.1.3 6.1.3 5.0.8 SPA9000 Voice System Installation and Configuration Guide for Web - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 10
" This chapter explains how to connect your equipment and upgrade the firmware. At the end of each section, you verify that the installation is progressing correctly. Chapter 5, "Configuring Phone Service and Voice Mail" This chapter guides you through the basic tasks that are required to get - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 11
to be entered in a field. May indicate either of the following: • A variable that should be replaced with a literal value. • The name of a page, section, or field in the user interface Indicates code samples or system output. SPA9000 Voice System Installation and Configuration Guide for Web UI ix - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 12
PDF file. STEP 1 Enter your search terms in the Find text box on the toolbar. NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If the Find tool does not to more instances of the term. SPA9000 Voice System Installation and Configuration Guide for Web UI x - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 13
for Location. Then choose the location on your computer or local network, and click OK. c. If you want to specify additional search criteria, click Use Advanced Search Options, and choose the options you want. d. Click Search. SPA9000 Voice System Installation and Configuration Guide for Web UI xi - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 14
the file where the search terms appear. For more information about the Find and Search functions, see the Adobe Acrobat online help. SPA9000 Voice System Installation and Configuration Guide for Web UI xii - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 15
through any Internet Telephony Service Provider (ITSP) that supports the Session Initiation Protocol (SIP). At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more SPA900 series IP phones. These devices are connected through a switch to a local area network. With an Internet - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 16
line interface. If a service provider supplies a group of sequential direct inward dial (DID) phone numbers (such as 408-555-0100 through 555-0145) the SPA9000 can support all of the assigned numbers on a single line interface. SPA9000 Voice System Installation and Configuration Guide for Web UI - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 17
Series SIP IP Phones, as well as the Cisco WIP310 Wireless IP Phone. NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the calling features on the phones. For more information about the phones, see the SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 18
with four FXO ports, and another SPA400 for local voice mail service. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. SPA9000 Voice System Installation and Configuration Guide for Web UI 16 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 19
SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. SPA9000 Voice System Installation and Configuration Guide for Web UI 17 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 20
mail service, and another SPA400 unit for PSTN access with four FXO ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. SPA9000 Voice System Installation and Configuration Guide for Web UI - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 21
has the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail service, and another SPA400 for PSTN access with four FXO ports. In addition, this installation includes an ISDN Gateway for ISDN BRI access with four BRI ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 22
LED POWER Description/Notes • Green: The device is receiving power and is connected to the Internet. • Flashing Green: The device is receiving power but is not connected to the Internet. • Unlit: The device is not receiving power. SPA9000 Voice System Installation and Configuration Guide for Web - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 23
INTERNET port. Use this port to connect the SPA9000 to the Local Area Network (LAN). The cable may be connected to a switch, router or Integrated Access Device. Use this port to connect to the external Power adapter (PA100). SPA9000 Voice System Installation and Configuration Guide for Web UI 21 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 24
green: The SPA400 is receiving power and is connected to the Internet. • Flashing: The SPA400 is not connected to the Internet, booting, or upgrading firmware. • Steady green: The SPA9000 . • Off: No module is detected. SPA9000 Voice System Installation and Configuration Guide for Web UI 22 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 25
Local Area Network (LAN) for communications with SPA9000. These FXO ports are used to connect to an analog phone lines. This button is used to reset the device. Use this port to connect to the external Power adapter (PA100). SPA9000 Voice System Installation and Configuration Guide for Web UI 23 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 26
(PoE) support SPA942* 2 4 Four-line IP phone with Power over Ethernet (PoE) support SPA962* WIP310 2 6 N/A 1 Six-line IP Phone with high-resolution color display and Power over Ethernet (PoE) support Wireless-G IP phone SPA9000 Voice System Installation and Configuration Guide for Web UI - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 27
your IP phone into a wireless device, so it can connect to your wireless network without an Ethernet cable NOTE * SPA922/942/962 do not include an external power adapter. If you are using a nonPoE switch, a PA100 power adapter is required. SPA9000 Voice System Installation and Configuration Guide - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 28
such as the WIP310 telephone. WRV200 Front Panel LED/Port POWER DMZ INTERNET Description • Green: The router is receiving power. • Flashing Green: The router is running a diagnostic test data over the INTERNET port. SPA9000 Voice System Installation and Configuration Guide for Web UI 26 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 29
• Flashing Green: The Router is actively sending or receiving data over the wireless network. These four LEDs correspond to the router's four Ethernet ports. • Green: The data over the corresponding port. WRV200 Back Panel SPA9000 Voice System Installation and Configuration Guide for Web UI 27 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 30
to reboot it. • If you are experiencing extreme problems with the router and have tried all other troubleshooting measures, press and hold in the Reset button for 10 seconds. This action restores the factory defaults and clears all of the Router's settings, such as port forwarding or a new password - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 31
an attached device. • To reboot the switch, press and hold the Reset button for approximately five seconds. • To reset the Switch settings to the factory defaults, press and hold the Reset Button for approximately ten seconds. SPA9000 Voice System Installation and Configuration Guide for Web UI 29 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 32
port is a connection point for a mini-GBIC expansion module, so the switch can be uplinked via fiber to another switch. SLM224P Back Panel The back panel has one port, the Power port, which is used to connect the power cord. SPA9000 Voice System Installation and Configuration Guide for Web UI 30 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 33
and PSTN access. You also learn how to install the IP phones and any accessories such as PoE adapters and wall-mount brackets. You also upgrade the firmware with the new files that you downloaded during the Preparation phase. C. Configuring Voice Services After you connect the equipment, you need to - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 34
Now you are ready to begin configuring advanced features, depending on the business needs. In Chapter 6, "Configuring Special Features," you learn how to configure Music On Hold, to set up the SPA962 phone with the SPA932 attendant console, and to route calls with hunt groups and shared line - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 35
about the customer, the existing infrastructure, the network, the telephone equipment, and the available services. This survey helps you to prepare for the installation of the SPA9000 Voice System (for example, ordering the Cisco SPA devices from the distribution channel) and to anticipate - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 36
bandwidth and quality of service. Bandwidth Requirements and Call Capacity The available connection bandwidth determines the maximum number of simultaneous calls that the system can support with the appropriate audio quality. Before installing and configuring the Cisco SPA devices, use this - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 37
connection for voice services only. A separate connection is required when the broadband connection services do not offer quality of service and when it is not possible to apply the above mentioned utilization mechanism. SPA9000 Voice System Installation and Configuration Guide for Web UI 35 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 38
the Cisco SPA devices and by using the Power over Ethernet adapter (POES5) for the non-POE products (SPA9000, SPA400, SPA9x1 phones). Also ensure that devices such as the WAN modem, CSU/ DSU, or DDS modem are connected to the UPS. SPA9000 Voice System Installation and Configuration Guide for Web UI - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 39
external (public) IP address is static, then Cisco recommends mapping a static (permanent) IP address on the SPA9000. Instructions are available in the SPA9000 Voice System Administration Guide. • Configuring NAT Mapping with Simple Traversal of UDP through NAT (STUN): Configuring NAT mapping in the - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 40
phones may reboot on the event of an IP address change because of lease time expiration. • Use stable DNS server addresses for URL name resolution. Your Internet Service Provider can provide the primary and secondary DNS server IP addresses. SPA9000 Voice System Installation and Configuration Guide - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 41
IP telephone service, supporting a "bring your own device" model You must have at least the following information about your account: • SIP Proxy (IP address or name) • Account Information and Password • Computer with Microsoft Windows XP or Windows Vista (for system configuration) • Analog phone - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 42
functionality to IP Phones, if required to connect a phone to the LAN using Wireless technology. Downloading Firmware Cisco recommends that you check for recent updates before you install your equipment. Later instructions in this guide will help you to install the firmware that you download in this - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 43
connect your equipment and upgrade the firmware. At the end of each section, you verify that the installation is progressing correctly. • "Connecting and Configuring the Switch," on page 41 • "Installing the SPA9000," on page 46 • "Installing the IP Phones," on page 53 • "Installing the SPA400," on - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 44
power cord to the back of the switch, and then connect the power adapter to an electrical outlet. The Power LED is solid amber during the Power-On Self Test (POST). Then the LED is solid green. You are ready to configure the switch. SPA9000 Voice System Installation and Configuration Guide for Web - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 45
use to connect the SPA9000 and the IP phones. STEP 2 Connect the administration computer to the switch. STEP 3 Start Internet Explorer, and enter the IP address of the switch. The default IP address of the switch is 192.168.1.254. The default User ID is admin, with no password. After you log on, the - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 46
Settings page STEP 8 Click Update. STEP 9 Repeat the previous steps to enable STP and Port Fast on each port where an IP phone or a SPA400 will be connected. STEP 10 Click Save Settings. Setting QoS on the SLM224P Switch To avoid possible network related delays, configure QoS on the switch. STEP - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 47
Connecting the Equipment Connecting and Configuring the Switch STEP 4 Click QoS tab > Basic Mode. 4 STEP 5 From the Trust Mode list, select DSCP. SLM224P QoS tab > Basic Mode page STEP 6 Click Save Settings. SPA9000 Voice System Installation and Configuration Guide for Web UI 45 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 48
stage in the installation. This section includes the following topics: • "Connecting the SPA9000," on page 47 • "Upgrading the Firmware for the SPA9000," on page 48 • "Setting Up the WAN Connection for the SPA9000," on page 51 SPA9000 Voice System Installation and Configuration Guide for Web UI 46 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 49
the other steps in the configuration process. See "To factory reset the SPA9000 (if needed)," on page 48. STEP 5 After the reboot process is completed, start Internet Explorer, and enter the default IP address of the SPA9000: 192.168.0.109 If the system is properly installed, the Info page appears - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 50
1# e. Wait about 30 seconds while the system reboots. Upgrading the Firmware for the SPA9000 In this procedure, you install any firmware updates that you downloaded in the Preparation phase. STEP 1 Use the IVR to check the IP address of the SPA9000: a. Pick up the receiver of the analog phone that - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 51
4 c. In the next window that appears, enter the IP address of the SPA9000, and then click OK. d. In the Confirm Upgrade window, verify that the correct device information and product number appear. Then click Upgrade. SPA9000 Voice System Installation and Configuration Guide for Web UI 49 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 52
verify the upgrade, start Internet Explorer, and enter the IP address of the SPA9000. Check the Router >S tatus page. The Software Version field should show the firmware version that you installed. SPA9000 Router tab > Status page SPA9000 Voice System Installation and Configuration Guide for Web UI - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 53
to use a static IP address. This configuration provides ease of installation and prevents connectivity issues that would occur if the IP address of the SPA9000 changed. STEP 1 Start Internet Explorer, and enter the IP address of the SPA9000. The Router > Status page appears. By default, the page is - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 54
a static IP address between 192.168.1.2 and 192.168.1.49. STEP 7 Click Submit All Changes. The SPA9000 reboots. STEP 8 IP, Current Netmask, Current Gateway, and Primary DNS. SPA9000 Router tab > Status page: System Status section SPA9000 Voice System Installation and Configuration Guide for Web - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 55
the following topics: • "Connecting an IP Phone to the Switch," on page 54 • "Performing a Factory Reset," on page 55 • "Connecting Optional Devices," on page 55 • "Upgrading the Firmware for the IP Phones," on page 56 SPA9000 Voice System Installation and Configuration Guide for Web UI 53 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 56
check the registration, press the Setup button on the phone keypad. Press 1 - Status. Scroll down to Ext1, and then press the select soft key. Verify that the status is Registered and that the Proxy is the IP address of the SPA9000. • Confirm that you can place an internal call from an IP phone by - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 57
SPA9000 to configure your phone for you, reset it to the factory default settings, as described below. STEP 1 Press the Setup button on the phone keypad. STEP 2 Press 14 - Factory Reset. STEP 3 Press the select soft key to confirm. STEP 4 After the phone reboots, the system automatically assigns an - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 58
- Network, and then press the Select soft key. c. Make a note of the Current IP address that is displayed on the phone. STEP 2 Use the administration computer to install the latest firmware for this model of IP phone: a. Extract the Zip file, and then run the executable file to upgrade the firmware - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 59
that the correct device information and product number appear. Then click Upgrade. A progress message appears while the upgrade is in progress. The success window appears when the upgrade is completed. The device reboots. SPA9000 Voice System Installation and Configuration Guide for Web UI 57 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 60
Voice System. This section includes the following topics: • "Connecting the SPA400 to the Switch," on page 59 • "Configuring the SPA400 Network Connection," on page 61 • "Upgrading the Firmware for the SPA400," on page 63 SPA9000 Voice System Installation and Configuration Guide for Web UI 58 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 61
. • If you install multiple SPA400 units, keep track of the MAC addresses to ensure that you know which device you are configuring. In the administration web server, you can see the MAC address by clicking the Status tab. SPA9000 Voice System Installation and Configuration Guide for Web UI 59 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 62
SPA400 with Power over Ethernet support, connect a POES5 Power over Ethernet adapter. STEP 5 To verify your progress, confirm that the Power LED on to configure the SPA400 in Chapter 5, "Configuring Phone Service and Voice Mail." SPA9000 Voice System Installation and Configuration Guide for Web UI - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 63
can check the obtained IP address on the router DHCP server's client list. • If your SPA400 has been used before or it is not reachable, factory reset the unit by pressing the Reset button for 10 seconds. STEP 2 When the password prompt appears, enter the default user name, Admin, with no password - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 64
.gov. • Time Zone: Select the time zone for your region. STEP 5 Click Save Settings. The SPA400 will reboot. To reconnect to the web administration server, enter the new IP address for the SPA400 in the browser Address bar. SPA9000 Voice System Installation and Configuration Guide for Web UI 62 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 65
and enter the IP address of the SPA400. NOTE By default, the SPA400 is configured to obtain an IP Address via DHCP. You can check the obtained IP address on the router DHCP server's client list. STEP 2 When the password prompt appears, enter the default user name, Admin, with no password. Then click - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 66
installed. You have successfully upgraded the firmware. NOTE You may need to refresh your browser to display the updated banner reflecting the new version number. Congratulations, your SPA9000 Voice System is installed and ready for configuration. Proceed to Chapter 5, "Configuring Phone Service - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 67
5 Configuring Phone Service and Voice Mail This chapter guides you through the basic tasks that are required to get your voice system running. After you complete these procedures, users will be able to place and receive calls from the ITSP and from the PSTN. Callers will be able to leave voice mail, - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 68
good performance on your voice network. Complete this procedure before performing any other configuration tasks. STEP 1 Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced. STEP 2 Click Voice tab > SIP. STEP 3 Enter the following settings - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 69
allows the AA to decode the inband signalling and to recognize the caller's key presses. SPA9000 Voice tab > SIP page: Auto Attendant Parameters section STEP 4 Click the Submit All Changes button. The SPA9000 device reboots. SPA9000 Voice System Installation and Configuration Guide for Web UI 67 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 70
for your ITSP account: • User ID: The account number or logon name for your ITSP account (often the same as the phone number) • Password: The password for your ITSP account • Proxy: The proxy server for your ITSP account SPA9000 Voice System Installation and Configuration Guide for Web UI 68 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 71
Configuring Phone Service and Voice Mail Configuring the SPA9000 Use the following illustration as a guide. SPA9000 Voice tab > Line 1 page 5 • SIP Port: You can keep the default value of 5060 for Line 1. Each line must have a unique SIP port. • Contact List: Leave the default value, aa, for the - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 72
to a SPA9000 Voice System VoIP network to provide access to the Public Switched Telephone Network (PSTN). The SPA400 sets up and tears down calls between the PSTN and IP Phones offering seamless telephone service with Cisco VoIP equipment. To enable this service, you assign a User ID and port on the - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 73
the IP address of the SPA400. • Registration Expires: 60 This setting ensures that the SPA9000 and SPA400 are resynchronized every 60 seconds. This setting ensures that any changes in settings are synchronized on both devices. SPA9000 Voice System Installation and Configuration Guide for Web UI - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 74
have a unique SIP port. • Contact List: Leave the default value, aa, for the Auto Attendant. Later, you can make changes. Using this basic setting at this point simplifies your testing and verification of the configuration. SPA9000 Voice System Installation and Configuration Guide for Web UI 72 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 75
30 seconds, and prevents problems when you make changes in the settings. Use the following illustration as a guide. SPA9000 Voice tab > SIP page: Proxy and Registration section STEP 6 ****Click Submit All Changes. The SPA9000 device reboots. The SPA9000 is now configured to register the SPA400 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 76
3 Enter the following information about the SPA400: • User ID: 9000 This ID corresponds to the User ID that you entered on the SPA400 configuration page. They must match exactly. • Proxy: Enter the IP address of the SPA400. SPA9000 Voice System Installation and Configuration Guide for Web UI 74 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 77
every 60 seconds. This setting ensures that any future changes in settings are synchronized on both devices. Use the following illustration as a guide. SPA9000 Voice tab > SIP page STEP 4 Click Submit All Changes. SPA9000 Voice System Installation and Configuration Guide for Web UI 75 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 78
to obtain an IP Address via DHCP. You can check the obtained IP address on the router DHCP server's client list. STEP 2 When the password prompt appears, enter the default user name, Admin, with no password. Then click OK. SPA9000 Voice System Installation and Configuration Guide for Web UI 76 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 79
. • Secondary DNS: Enter the IP address of the secondary DNS server. NTP section: • NTP: Enter a fully qualified name of a Network Time Protocol server, such as time.nist.gov. • Time Zone: Select the time zone for your region. SPA9000 Voice System Installation and Configuration Guide for Web UI 77 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 80
Configuring Phone Service and Voice Mail Configuring the SPA400 SPA400 Setup tab > Basic Setup page 5 STEP 5 Click Save Settings. The SPA400 will reboot. To reconnect to the web administration server, enter the new IP address for the SPA400 in the browser Address bar. Configuring the SPA400 to - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 81
Configuring Phone Service and Voice Mail Configuring the SPA400 STEP 1 Click Setup tab > SPA9000 Interface. 5 STEP 2 Enter the following settings: • User ID: 9000 This is the user ID that the SPA9000 will use to register with the SPA400. Any ID can be used, but must match exactly the User ID that - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 82
Configuring Phone Service and Voice Mail Configuring the SPA400 Use the following illustration as a guide. SPA400 Setup tab > Voice page 5 STEP 6 Click Save Settings at the bottom of the page. STEP 7 To restart the SPA400, complete the following steps: a. Click Administration tab > Reboot. b. - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 83
using the SPA400 for voice mail service, continue to "Configuring the Voice Mail Server and Voice Mail Users," on page 82. • If you are not using the SPA400 for voice mail service, you have finished configuring your SPA400. SPA9000 Voice System Installation and Configuration Guide for Web UI 81 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 84
voice mail service. STEP 1 If your web browser is not already connected to the SPA400 web configuration utility, start Internet Explorer, and enter the IP address of the SPA400, and log on. STEP 2 To configure the voice mail server, complete the following tasks (required): a. Click Setup tab > Voice - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 85
can change their own passwords after logging on with the assigned password. SPA400 Setup tab > Voicemail Users page NOTE Later you will set up the voice mail for each station. STEP 4 Click Save Settings at the bottom of the page. SPA9000 Voice System Installation and Configuration Guide for Web - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 86
power to the SPA9000 and then reconnect power after a short wait. After the SPA9000 and the phones reboot, click Refresh on the SPA400 Status page. STEP 7 Continue to the next procedure, "Setting Up Each Station," on page 85. SPA9000 Voice System Installation and Configuration Guide for Web - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 87
the hyperlink in the IP Address column. The Telephone Configuration page appears in a separate browser window. STEP 4 To enter a station name for the phone (recommended), complete the following tasks: a. Click the Phone tab. SPA9000 Voice System Installation and Configuration Guide for Web UI 85 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 88
Name. Telephone Configuration > Phone page: General section NOTE This setting assists you in managing the phones. STEP 5 To configure voice mail service configuring. Telephone Configuration > Ext 1 page: Call Feature Settings section SPA9000 Voice System Installation and Configuration Guide for Web - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 89
the mailbox. • "Mailbox number" prompt: This prompt indicates that no mailbox is assigned to this station. Review the settings on the SPA400 Setup tab > Voicemail User page (see "Configuring the Voice Mail Server and Voice SPA9000 Voice System Installation and Configuration Guide for Web UI 87 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 90
remotely. NOTE If your users will call into your voice mail system through an ITSP line, your ITSP must support out-of-band DTMF. STEP 1 Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced. STEP 2 Click Voice > SIP. STEP 3 Scroll down to - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 91
interface (Line 1 ... Line 4) that is configured for the SPA400 voice mail server. SPA9000 Voice tab > SIP Administrator Guide. STEP 6 Click Submit All Changes. The SPA9000 and the phones reboot. password, enter the password. SPA9000 Voice System Installation and Configuration Guide for Web UI 89 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 92
ISDN gateways, download and follow the instructions in the SPA9000-Mediatrix® 4400 ISDN Gateways Configuration Guide. Partners can find this guide by going to Cisco Partner Central, Voice & Conferencing page, Technical Resources section. Use the following URL: www.cisco.com/web/partners/sell/smb - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 93
Configuring Phone Service and Voice Mail Outbound Call Routing 5 Configuring Steering Digits Follow this procedure to configure the steering digits. STEP 1 Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced. STEP 2 Click Voice tab > SIP - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 94
same steering digit that you configured for L1 in the Call Routing Rule. NOTE In case you are using a Line (2, 3, 4) for backup of Line 1, you need to include in the backup Line dial plan, the entry of the Line 1 dial plan. SPA9000 Voice System Installation and Configuration Guide for Web UI 92 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 95
rule and the dial plans. • ITSP Only: Line 1 is configured for ITSP service. The user (in USA) would like to press 9 to dial outbound (default configuration). • Call Routing Rule: (9xx.) • Phone dial plan (US): (9,[3469]11S0 | 9,[2-9]xxxxxx | 9,[2-9]xxxxxxxxxS0 | 9,1[2-9]xxxxxxxxxS0 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 96
Configuring Phone Service and Voice Mail Outbound Call Routing 5 • ITSP and PSTN Service: Line 1 is configured for ITSP service and Line 2 for a SPA400 connected to PSTN service. The user (in USA) would like to press 9 for Line 1 and to press 8 for Line 2 to make outbound calls. • Call Routing - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 97
tab > SIP, and scroll down to the Auto Attendant Parameters section. b. In the Daytime Answer Delay field, enter the number of seconds that the Auto Attendant will wait before answering a call. The default value is 12 seconds. SPA9000 Voice System Installation and Configuration Guide for Web UI 95 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 98
Configuring Phone Service and Voice Mail Configuring Inbound Call Routing 5 STEP 6 Click Submit All Changes. SPA9000 and phones will reboot. STEP 7 To verify the operation, use an external phone to make an incoming call. The Auto Attendant will answer after the time specified. NOTE There are - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 99
, the incoming call is forwarded to the Auto Attendant. • Contact list: 100,cfwd=aa • Cfwd No Ans Delay: 15 STEP 5 Repeat this procedure for all active lines. STEP 6 Click Submit All Changes. The SPA9000 and the phones reboot. SPA9000 Voice System Installation and Configuration Guide for Web UI 97 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 100
and call routing: • + The extension will be alerted when there is an incoming call to the DID number, and the DID number will be used as the local user-ID in outbound SIP requests, along with the display-name of the extension. SPA9000 Voice System Installation and Configuration Guide for Web - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 101
Configuring Phone Service and Voice Mail Configuring Inbound Call Routing 5 • - The extension will not be alerted when there is an incoming call to the DID number. However, the DID number will be used as the local user-ID in outbound SIP requests, along with the display-name of the - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 102
Start Internet Explorer, and enter the IP address of the SPA9000. STEP 3 Click Admin Login, and then click Advanced. STEP 4 Click Voice tab > Line 1. STEP 5 Configure the Contact List parameter as described earlier in this section. STEP 6 If you entered call forwarding in your rule, modify the Cfwd - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 103
. The SPA9000 ships with a default music file (Romance de Amor). Follow this procedure to enable the internal music source. NOTE For other Music On Hold options, see the Cisco SPA9000 Voice System Administration Guide. SPA9000 Voice System Installation and Configuration Guide for Web UI 101 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 104
enter the IP address of the SPA9000. Click Admin Login and then click Advanced. STEP 2 Click the PBX Status link, near the top right corner of the page. The screen lists each phone by Station Name and Extension number. SPA9000 PBX Status page STEP 3 Find the phone that you want to configure, and - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 105
the SPA932 Sidecar to Work with the SPA9000 6 Configuring the SPA932 Sidecar to Work with the SPA9000 The SPA932 is an attendant console, also known as a sidecar, that operates with the SPA962 IP phone to allow a user to manage calls and monitor the status of other stations. Up to two sidecars - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 106
Special Features Configuring the SPA932 Sidecar to Work with the SPA9000 6 STEP 1 To connect the SPA962 and the SPA932 together, complete the on the back of the SPA932. Connect one end of the auxiliary cable to this port. SPA9000 Voice System Installation and Configuration Guide for Web UI 104 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 107
port. h. Attach the supplied desktop stand to each unit. i. To connect another SPA932 unit to the first SPA932, use the supplied attachment arms and screws. Connect computer to install the latest firmware for the SPA962. SPA9000 Voice System Installation and Configuration Guide for Web UI 105 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 108
Status, near the top right corner of the web page. The screen lists each phone by station name and extension number. STEP 6 Find the User ID for the SPA962, and then click the hyperlink in the IP Address column. The Telephone Configuration page appears in a separate browser window. STEP 7 Click - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 109
; can be used only in combination with blf (cp+blf) NOTE For a multi-function key, enter a plus sign (+) between the functions. • nme (optional): Display name for SPA932 key. It may be overwritten with successful SUBSCRIBE. SPA9000 Voice System Installation and Configuration Guide for Web UI 107 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 110
Sidecar to Work with the SPA9000 6 • sub (required): The station name of the device and the IP address of the SPA9000 NOTE The station name must exactly match the name that is entered in the phone configuration web page. The assigned names are displayed on the PBX Status page (click the PBX Status - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 111
both in the Contact List and on the SIP page > PBX Parameters section, the call forward parameter from the Contact List is ignored; instead, the call forward parameter defined on the SIP page > PBX Parameter section is used. SPA9000 Voice System Installation and Configuration Guide for Web UI 109 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 112
Configuring Special Features Managing Inbound Calls with Hunt Groups 6 Syntax for Hunt Rules • Global Hunt Rule (SIP page > PBX Parameters section > Hunt Groups field) SYNTAX: extension:[name="name number of seconds to wait for one station to Installation and Configuration Guide for Web UI 110 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 113
rule, this hunt group is assigned an extension number (500) and is given a name, Sales. For both examples, the rule includes three stations (101,102,103). An incoming call rings all three stations simultaneously (hunt=al). SPA9000 Voice System Installation and Configuration Guide for Web UI 111 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 114
in random order. Each phone rings for 30 seconds (30). After 1 cycle is completed, an unanswered call is forwarded to the voice mail for station 100, where Line 2 is configured for the voice mail service (1,cfwd=vm2100). SPA9000 Voice System Installation and Configuration Guide for Web UI 112 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 115
All Changes. The phones reboot. STEP 5 To verify the settings: • Global Rule: Place a call to the new hunt group by entering the extension number or by using the Corporate Directory to select the group name and dial the group. SPA9000 Voice System Installation and Configuration Guide for Web UI - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 116
6 • Line-Specific Rule: From an external phone, such as a cellular phone, place a call to the phone number that is associated with the line interface. Verify that the call is routed according to the specified settings. SPA9000 Voice System Installation and Configuration Guide for Web UI 114 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 117
station. • Flashing Red Slowly: A call is on hold. • Solid Red: A call is active on this station. • All stations with a display can monitor the status of any SLA that is configured. The icon next to the line key will change to show ringing, off-hook, or busy "" until the phone is back on-hook - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 118
the phone display and in the Corporate Directory. SPA9xx Telephone Configuration > Ext: Shared Line Appearance c. Scroll down to the Subscriber Information section, and then enter a User ID and Display Name for this shared extension. SPA9000 Voice System Installation and Configuration Guide for Web - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 119
- Short Name: Type the extension number that you entered as the Shared User ID for the extension. This extension number will appear on the phone display and in the Corporate Directory. SPA9xx Telephone Configuration: Ext: Line Key SPA9000 Voice System Installation and Configuration Guide for Web UI - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 120
Inbound Calls with Shared Line Appearances 6 STEP 5 If needed, configure additional line keys for the same SLA. STEP 6 Click Submit All Changes. STEP 7 Repeat this procedure for each phone that you want to configure with the SLA. SPA9000 Voice System Installation and Configuration Guide for Web - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 121
on page131 NOTE For instructions about localizing the phone display, see the SPA9x2 Phone Administration Guide. Localizing the SPA9000 Auto Attendant Prompts The default Auto Attendant prompts are in English. You can localize your system by downloading and installing the appropriate language files - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 122
/HTTP/HTTPS server. STEP 3 To configure the SPA9000 to download the files from the server, complete the following tasks: a. Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced. b. Click Voice tab > the SIP tab. c. Scroll down to the - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 123
All Changes. The prompts are downloaded when the SPA9000 boots up. If a prompt has already been downloaded from the given URL, the download is not performed. STEP 5 To verify that the prompts are localized, make a call to the Auto Attendant. From an internal phone, you can press the Setup button - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 124
IP address of the SPA9000. Click Admin Login and then click Advanced. b. Click Voice tab > Regional. c. In the Call Progress Tones section, enter the values from Table 3-1 into the corresponding fields. d. Click Submit All Changes. SPA9000 Voice System Installation and Configuration Guide for Web - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 125
link. b. Find the phone that you want to configure, and then click the hyperlink in the IP Address column. c. Click Regional. d. In the Call Progress Tones section, enter the values from Table 2, 'SPA9000 Call Progress Tones by Country," on page123. e. Click Submit All Changes. f. Repeat this step - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 126
Configuring the SPA9000 and SPA9xx Call Progress Tones 7 Ring Back Tone Busy Tone Call Waiting Tone Confirm Tone France Dial Tone Outside Dial Tone Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy Tone Call Waiting Voice System Installation and Configuration Guide for Web UI 124 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 127
Localization Configuring the SPA9000 and SPA9xx Call Progress Tones 7 Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy Tone Call Waiting Tone Confirm Tone Italy Dial Tone Outside Dial Tone Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy Tone Call Waiting Tone - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 128
Configuring the SPA9000 and SPA9xx Call Progress Tones Norway Dial Tone Outside Dial Tone Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy Tone Call Waiting Tone Confirm Tone Portugal Dial Tone Outside Dial Tone Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 129
Configuring the SPA9000 and SPA9xx Call Progress Tones 7 Busy Tone Call Waiting Tone Confirm Tone Sweden Dial Tone Outside Dial Tone Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy Tone Call Waiting /0/1) SPA9000 Voice System Installation and Configuration Guide for Web UI 127 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 130
default, the voice mail system is configured for the English language. You can localize the system by downloading and installing the appropriate language files for your region. STEP 1 Download the necessary language files from Cisco names check Installation and Configuration Guide for Web UI 128 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 131
) On Off (ms) (ms) 360 385 430 270 3rd (optional) On Off (ms) (ms) 4th (optional) On Off (ms) (ms) Repeat Count 5 1 1 SPA9000 Voice System Installation and Configuration Guide for Web UI 129 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 132
the SPA400 Call Disconnect Tones IP address of the SPA400, and log on. STEP 2 Click the Tone tab. SPA400 Tone page STEP 3 Enter the appropriate settings for your country, as listed in Table 3, 'SPA400 Call Processing Tones. SPA9000 Voice System Installation and Configuration Guide for Web - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 133
SPA400 reboots. d. When the Reboot OK. Go to Setup page Setup tab > Voice. STEP 2 Scroll down to the Line Settings section. STEP 3 From the Caller Id and CP Tone Method drop-down list, choose your region. SPA400 Setup tab > Voice page SPA9000 Voice System Installation and Configuration Guide for Web - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 134
, make a call from outside to any of the PSTN lines connected to the SPA400 (make sure that CID is enable in your PSTN line). In the ringing SPA phone display you should now be able to see the number from the calling number. SPA9000 Voice System Installation and Configuration Guide for Web UI 132 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 135
Contact Phone Number - Commercial Contact Email Address - Commercial Alternate Contact Phone Number Contact Name - IT Responsible Contact Phone Number - IT Responsible Contact email address - IT Responsible Installation Location SPA9000 Voice System Installation and Configuration Guide for Web UI - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 136
this page as needed. You can configure the four SPA9000 interfaces with different service providers. Service Provider Name Service Provider Contact Information Service Order Number Service Activation Date Service Order Type SPA9000 Voice System Installation and Configuration Guide for Web UI 134 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 137
Name Password Provisioning Method (Circle one.) SPA9000 VOICE SYSTEM WIZARD VERSION WEB UI REMOTE PROVISIONING Service provider additional parameters (e.g. DID numbers) A Audio preferred codec (Circle one.) G.711A G.711u G.729a G.726 G.723.1 SPA9000 Voice System Installation and Configuration - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 138
provided by the system Is the customer setup requiring any of the following features? (Circle all that apply.) Receptionist telephone Automatic attendant Direct Inward Dialing Voice mail Other (please specify): A SPA9000 Voice System Installation and Configuration Guide for Web UI 136 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 139
Installation Workbook Infrastructure Survey New Cable wiring required (Circle one.) If yes, how many and where? YES / NO AC Outlet available for each YES / NO Cisco SPA device location ( SPA9000 to the fax machine? SPA9000 Voice System Installation and Configuration Guide for Web UI A 137 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 140
, IP address If static, network mask Primary DNS Secondary DNS Bandwidth Uplink (kbps): Downlink (kbps): Bandwidth Codec Bandwidth per conversation G.711 - 110 kbps, G.723 - 12.6 kbps, G.726 - 87 to 63 kpbs, G.729 - 55 kbps Minimum bandwidth requirement (including Internet access and VoIP - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 141
yes, Data VLAN ID Power over Ethernet YES / NO If yes, how many ports available Total number of ports on switch WiFi Network (Circle one.) If yes, SSID YES / NO If yes, encryption type (Circle one.) WEP / WPA / WPA2 SPA9000 Voice System Installation and Configuration Guide for Web UI A 139 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 142
YES / NO Port Number: YES / NO YES / NO SPA400 - 1 YES / NO SPA400 - 2 YES / NO SPA400 - 3 YES / NO SPA400 - 4 YES / NO IP Phone 1 YES / NO IP Phone 2 YES / NO IP Phone 3 YES / NO IP Phone 4 YES / NO SPA9000 Voice System Installation and Configuration Guide for Web UI A 140 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 143
Installation Workbook IP Phone 5 IP Phone 6 IP Phone 7 IP Phone 8 IP Phone 9 IP Phone 10 IP Phone 11 IP Phone 12 IP Phone 13 IP Phone 14 IP Phone 15 IP Phone 16 Component Component Component Component / NO YES / NO YES / NO SPA9000 Voice System Installation and Configuration Guide for Web UI A 141 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 144
/ NO YES / NO Cisco SPA devices SPA9000 Firmware version SPA901 Number of phones Firmware version SPA921 Number of phones Firmware version SPA941 Number of phones Firmware version SPA922 Number of phones Firmware version SPA9000 Voice System Installation and Configuration Guide for Web UI A 142 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 145
SPA932 Number of consoles SPA400 Number of gateways Firmware version POES5 Number of units WBP54G Number of units MB100 Number of units SPA9000 Voice System Configuration SPA9000 MAC ID Key Upgrade (opt) VM NOTES: SPA9000 Voice System Installation and Configuration Guide for Web UI A 143 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 146
Installation Workbook SPA400 #1 MAC ID NOTES: SPA400 #2 MAC ID NOTES: SPA400 #3 MAC ID NOTES: SPA400 #4 MAC ID NOTES: PSTN Phone Numbers VM PSTN Phone Numbers VM PSTN Phone Numbers VM PSTN Phone Numbers VM A SPA9000 Voice System Installation and Configuration Guide for Web UI 144 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 147
Installation Workbook Phone : (enter station number) Copy and print this page as needed for each phone. Link Phone Model MAC ID DID Numbers WiFi / POE A L1 EXT Share / Private / Private Hunt Group Voice Mail SPA9000 Voice System Installation and Configuration Guide for Web UI 145 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 148
Installation Workbook Additional Equipment Equipment Type Model MAC Address Notes Equipment Type Model MAC Address Notes Equipment Type Model MAC Address Notes Equipment Type Model MAC Address Notes SPA9000 Voice System Installation and Configuration Guide for Web UI A 146 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 149
Installation Workbook Additional Installation and Configuration Notes A SPA9000 Voice System Installation and Configuration Guide for Web UI 147 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 150
did not automatically assign an extension number to the Cisco SPA IP Phone, and the phone Ext LED is yellow instead of green. A. The yellow LED indicates that the phone and the SPA9000 are not in communication with each other, possibly due to an IP address change or physical network problems. As - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 151
section, Proxy List Port field. 2. On the phone, press the Setup button, and scroll down to 9 - Network. Select 15 - Multicast Address. 3. If the address is incorrect, press edit, enter the correct address, and then press ok. SPA9000 Voice System Installation and Configuration Guide for Web UI 149 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 152
to enter a mailbox number, a mailbox is not assigned to the phone. Review the settings on the SPA400 Voice mail User page to determine which mailboxes are configured. Next, check the Telephone Configuration > Ext 1 page, Call Feature Settings section. Make sure that the Mailbox ID field displays the - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 153
is Registered. e. If the line interface is not registered, then click the Line N tab and enter the correct User ID, Proxy, and Password supplied by your Internet Telephony Service Provider (ITSP). f. Click Submit All Changes. SPA9000 Voice System Installation and Configuration Guide for Web UI 151 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 154
web site such as www.cisco.com. The ITSP network (Softswitch or Gateway) could be out of service. Q. My SPA9000 is behind a NAT device or firewall and I'm unable to make a call or I'm only receiving a one-way connection. What should I do? A. This problem is caused by problems with NAT mapping - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 155
digits are required for long-distance dialing. For example, is a 1 required at the beginning of the string or should the number 1 be omitted? For detailed instructions, see the Cisco SPA9000 Voice System Administration Guide. SPA9000 Voice System Installation and Configuration Guide for Web UI 153 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 156
(external) interface is announced. d. If you had the wrong address before, enter the correct IP address in Internet Explorer, and proceed. If you had the correct address, then refer to the other possible causes in this section. SPA9000 Voice System Installation and Configuration Guide for Web UI - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 157
reconnect the power supply to reboot the device. Q. I configured a SPA932 button to perform call pickup for an extension, but it is not working. A. Call pickup can be used only in combination with Busy Lamp Field. Your syntax must include cp+blf. Review the instructions in "Configuring the SPA932 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 158
up: • SPA9000: a. Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced. b. From the menu, choose File > Save As. c. Save the configuration as Web Page Complete. You can use the saved file to review the saved settings in all pages of the - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 159
.com/community/ smallbizsupport/voiceandconferencing/voice Phone Support www.cisco.com/en/US/support/ tsd_cisco_small_business_support_center_contacts.html Warranty and End- www.cisco.com/go/warranty User License Agreement SPA9000 Voice System Installation and Configuration Guide for Web UI 157 - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 160
Configuration Guide Web-UI (Legacy) Based Product Configuration Manual installation of the SPA9000 Voice System, by using the Web User Interface, instead of the Cisco SPA900 Voice System Setup Wizard. End Users, VARs, and Service Providers SPA9000 Voice System Installation and Configuration Guide - Linksys SPA922 | Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 161
ISDN services • SPA9000, SPA400, SPA900 series phones • Configuration and management of SPA9x2 series IP phones • Deployment options with or without the SPA9000 IP PBX • SPA9x2 series IP phones • Phone setup • Phone features • SPA9x2 series IP phones • Administration and use of Cisco Small Business
Cisco Small Business Pro
SPA9000 Voice System Version 6.1
Web-UI (Legacy) Based Product Configuration
INSTALLATION AND
CONFIGURATION
GUIDE