Linksys SPA922 Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 150

Troubleshooting - voice vlan

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B Troubleshooting This appendix provides solutions to problems that may occur during the installation and operation of the SPA9000 Voice System. If you can't find an answer here, visit the Cisco Small Business Community at the following URL: https://www.myciscocommunity.com/community/smallbizsupport/ voiceandconferencing/voice Q. The SPA9000 did not automatically assign an extension number to the Cisco SPA IP Phone, and the phone Ext LED is yellow instead of green. A. The yellow LED indicates that the phone and the SPA9000 are not in communication with each other, possibly due to an IP address change or physical network problems. As a test, reboot the SPA9000, and observe the phone displays to determine if the phones are rebooting as expected. If a phone does not reboot, there is a network connectivity issue between the phone and the SPA9000. Troubleshoot as follows: • Network environment: Determine if there have been any changes in the network environment that would affect the LAN or VLAN on which the SPA9000 Voice System equipment resides. The SPA9000 Voice System is a LAN-based solution which requires all of the equipment to reside on the same VLAN. Changing the network environment may cause the phones to lose connectivity with the SPA9000. • Multicast address settings: To determine if there is a problem with the multicast address on the phone configuration, complete the following tasks: 1. To determine the correct multicast address of the SPA9000, connect an analog phone to the SPA9000. Lift the receiver and press **** to access the IVR. Then press 80# to hear the SPA9000 multicast address and port. SPA9000 Voice System Installation and Configuration Guide for Web UI 148

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B
SPA9000 Voice System Installation and Configuration Guide for Web UI
148
Troubleshooting
This appendix provides solutions to problems that may occur during the
installation and operation of the SPA9000 Voice System.
If you can’t find an answer here, visit the Cisco Small Business Community at the
following URL:
voiceandconferencing/voice
Q.
The SPA9000 did not automatically assign an extension number to the
Cisco SPA IP Phone, and the phone Ext LED is yellow instead of green.
A.
The yellow LED indicates that the phone and the SPA9000 are not in
communication with each other, possibly due to an IP address change or physical
network problems.
As a test, reboot the SPA9000, and observe the phone displays to determine if the
phones are rebooting as expected. If a phone does not reboot, there is a network
connectivity issue between the phone and the SPA9000.
Troubleshoot as follows:
•
Network environment:
Determine if there have been any changes in the
network environment that would affect the LAN or VLAN on which the
SPA9000 Voice System equipment resides. The SPA9000 Voice System is a
LAN-based solution which requires all of the equipment to reside on the same
VLAN. Changing the network environment may cause the phones to lose
connectivity with the SPA9000.
•
Multicast address settings:
To determine if there is a problem with the
multicast address on the phone configuration, complete the following tasks:
1.
To determine the correct multicast address of the SPA9000, connect an
analog phone to the SPA9000. Lift the receiver and press **** to access the
IVR. Then press
80#
to hear the SPA9000 multicast address and port.