Linksys SPA922 Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 153

doesn't register with the SPA9000., Why can't I register the FXS ports to an outside proxy? - user manual

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Troubleshooting B Q. I am trying to upgrade a phone with a computer that is connected to the PC port. The upgrade is not successful. A. You cannot perform a firmware upgrade from a computer that is connected to the phone that you are upgrading. The phone reboots several times during the upgrade process, and as a result the firmware cannot be retrieved from the computer. Unplug the computer from the phone and instead connect it to an available port on the switch. Q. I manually entered the proxy address into my phone configuration but it doesn't register with the SPA9000. A. Verify that you entered the correct SPA9000 IP address and the correct proxy listen port (default 6060). For example, enter 192.168.0.1:6060 in the Proxy location of the SPA941. Q. Why can't I register the FXS ports to an outside proxy? A. The FXS ports are registered directly with the SPA9000; no options exists for it to connect to another proxy. Q. Why do only four SPA900 series clients register? If you need to add more than four phones, install the SPA9000 firmware version 5.2.5, which supports up to 16 IP phones. Q. The IP phone can make internal calls to other IP phones and analog phones but it cannot make external calls. • If this is a new installation with no successful outbound calls: Check to see whether the SPA9000 line interface is registered. Follow these steps: a. Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced. b. Click Voice tab > Info. c. Scroll down to the Line N Status section, where N is the number of the line interface. d. Verify that the Registration State is Registered. e. If the line interface is not registered, then click the Line N tab and enter the correct User ID, Proxy, and Password supplied by your Internet Telephony Service Provider (ITSP). f. Click Submit All Changes. SPA9000 Voice System Installation and Configuration Guide for Web UI 151

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Troubleshooting
SPA9000 Voice System Installation and Configuration Guide for Web UI
151
B
Q.
I am trying to upgrade a phone with a computer that is connected to the PC
port. The upgrade is not successful.
A.
You cannot perform a firmware upgrade from a computer that is connected to
the phone that you are upgrading. The phone reboots several times during the
upgrade process, and as a result the firmware cannot be retrieved from the
computer. Unplug the computer from the phone and instead connect it to an
available port on the switch.
Q.
I manually entered the proxy address into my phone configuration but it
doesn’t register with the SPA9000.
A.
Verify that you entered the correct SPA9000 IP address and the correct proxy
listen port (default 6060). For example, enter 192.168.0.1:6060 in the Proxy location
of the SPA941.
Q.
Why can’t I register the FXS ports to an outside proxy?
A.
The FXS ports are registered directly with the SPA9000; no options exists for it
to connect to another proxy.
Q.
Why do only four SPA900 series clients register?
If you need to add more than four phones, install the SPA9000 firmware version
5.2.5, which supports up to 16 IP phones.
Q.
The IP phone can make internal calls to other IP phones and analog phones
but it cannot make external calls.
•
If this is a new installation with no successful outbound calls: Check to see
whether the SPA9000 line interface is registered. Follow these steps:
a.
Start Internet Explorer, and then enter the IP address of the SPA9000. Click
Admin Login
and then click
Advanced
.
b.
Click
Voice tab > Info
.
c.
Scroll down to the
Line N Status
section, where
N
is the number of the line
interface.
d.
Verify that the
Registration State
is Registered.
e.
If the line interface is not registered, then click the
Line N
tab and enter the
correct User ID, Proxy, and Password supplied by your Internet Telephony
Service Provider (ITSP).
f.
Click
Submit All Changes
.