Linksys SPA922 Cisco SPA9000 Voice System Web-UI Based Product Installation an - Page 99

Contact List, Cfwd No Ans Delay, cfwd=aa

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Configuring Phone Service and Voice Mail Configuring Inbound Call Routing 5 NOTE For information about how to configure hunt groups or shared extensions, see "Managing Inbound Calls with Hunt Groups," on page109. STEP 4 Optionally, add call forward information to the Contact List to specify how unanswered calls are handled. NOTE It is useful to add call forward information to ensure that calls are answered when the designated phone is unstaffed, as may be the case during lunch time or after hours. In this case, if the call is not answered within a specified time, the call is routed to another phone or to the Auto Attendant. a. Add the call forward information to the Contact List field, as shown below: SYNTAX: , cfwd= EXAMPLE: 100, cfwd=102 b. Modify the Cfwd No Ans Delay parameter, which defines the number of seconds that elapse before a call is considered to be unanswered. EXAMPLE: Incoming calls are routed to the receptionist (extension number 100). If the receptionist does not answer the call in 15 seconds, the incoming call is forwarded to the Auto Attendant. • Contact list: 100,cfwd=aa • Cfwd No Ans Delay: 15 STEP 5 Repeat this procedure for all active lines. STEP 6 Click Submit All Changes. The SPA9000 and the phones reboot. SPA9000 Voice System Installation and Configuration Guide for Web UI 97

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Configuring Phone Service and Voice Mail
Configuring Inbound Call Routing
SPA9000 Voice System Installation and Configuration Guide for Web UI
97
5
NOTE
For information about how to configure hunt groups or shared extensions,
see
“Managing Inbound Calls with Hunt Groups,” on page109
.
STEP 4
Optionally, add call forward information to the Contact List to specify how
unanswered calls are handled.
NOTE
It is useful to add call forward information to ensure that calls are answered
when the designated phone is unstaffed, as may be the case during lunch
time or after hours. In this case, if the call is not answered within a specified
time, the call is routed to another phone or to the Auto Attendant.
a.
Add the call forward information to the
Contact List
field, as shown below:
SYNTAX
:
<target_extension_number>, cfwd=<forwarded_number>
EXAMPLE
:
100, cfwd=102
b.
Modify the
Cfwd No Ans Delay
parameter, which defines the number of
seconds that elapse before a call is considered to be unanswered.
EXAMPLE
: Incoming calls are routed to the receptionist (extension number
100). If the receptionist does not answer the call in 15 seconds, the incoming
call is forwarded to the Auto Attendant.
•
Contact list:
100,cfwd=aa
•
Cfwd No Ans Delay:
15
STEP 5
Repeat this procedure for all active lines.
STEP 6
Click
Submit All Changes
. The SPA9000 and the phones reboot.